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Customer reviews: EcoReturns: AI powered Returns

Develop by Shopify

Reviews (133)

Overall rating
4.9

What Merchants Think

The "EcoReturns Returns & Exchanges" app is widely appreciated by merchants for its simplicity and effectiveness in handling return and exchange processes. Users frequently highlight its automation capabilities and excellent customer support, making it an indispensable tool for many e-commerce platforms aiming to streamline their operations.

Key Strengths

  • Excellent customer support, often resolving issues within 24 hours.
  • Intuitive and user-friendly interface that simplifies the return process.
  • Robust automation features that save time and reduce manual workload.
  • Positive impact on enhancing overall customer experience and satisfaction.
  • Cost-effective pricing with comprehensive features in comparison to competitors.
  • Seamless integration with other platforms and APIs.

Common Concerns

  • Limited feedback on specific drawbacks; overall reception is overwhelmingly positive.

Final Thoughts

Overall, the "EcoReturns Returns & Exchanges" app receives high praise from merchants, primarily due to its automation capabilities and outstanding customer service. Many users consider it a game-changer for efficiently managing returns and exchanges, thereby significantly enhancing customer satisfaction and optimizing operational workflows. The app stands out as a reliable, efficient, and cost-effective solution in the market.

ForeverKidz

Nov 10, 2025  on Shopify

We started using EcoReturns last year, and it’s been a game-changer for our exchange management. The platform is easy to use, integrations run without a hitch, and the entire process feels streamlined. Their support team is proactive and quick to help whenever needed. Definitely a great solution for hassle-free exchanges or returns!

Me&My

Nov 07, 2025  on Shopify

We’ve been using EcoReturns for over a year now, and it has made our returns process highly automated and effortless.

The Short Store

Nov 04, 2025  on Shopify

Using Ecoreturns for the past 3 months and it has definitely made it a lot easier for us to process exchange and return requests and the support team has been very responsive and quick to resolve any issues or customisations required. Highly recommend.

BlissClub

Oct 29, 2025  on Shopify

We’ve been using EcoReturns to manage our returns, and it’s been a game-changer. The platform has made our return process faster, more transparent, and incredibly efficient. Their support team is prompt and always ready to help — overall, a great partner for scaling post-purchase experience. Special mention to Saurav and Vivek!

indigolinen

Oct 28, 2025  on Shopify

Setup was incredibly easy - onboarding took less than a day! The platform is packed with useful features that make managing returns effortless and efficient. Great value for any growing Shopify brand.

The Great Ikigai

Oct 28, 2025  on Shopify

EcoReturns has made our returns and exchanges almost fully automated - saving tons of manual work! The support team is super responsive and always resolves queries quickly.

Binks

Oct 06, 2025  on Shopify

Great app and features. We have been using it more than a year and extremely satisfies with the product

Softrix

Sep 25, 2025  on Shopify

EcoReturns has been a great experience so far — the features and pricing are very promising, plus it’s super easy to use. Definitely recommend it!

The Musk In

Sep 19, 2025  on Shopify

We’ve been using EcoReturns for over a year now, and it has made our returns process highly automated and effortless. The setup was smooth, integrations work seamlessly, and the support team is always responsive. Highly recommend!

Kanh Luxury Clothing

Sep 16, 2025  on Shopify

We’ve been using EcoReturns for the last 4 months, and it has been a great experience. The automation saves us a lot of manual effort, and the integrations with Shopify and our tools work seamlessly. Setup was smooth, and everything has been running reliably since then. Highly recommended!

banjaratrail

Aug 22, 2025  on Shopify

EcoReturns makes returns effortless with powerful automation and seamless integrations. It truly simplifies the process for both brands and customers.

RIJAC

Aug 05, 2025  on Shopify

support is fantastic, the ankit raj from there team really help me solve all my return problems for my customer

Clothinco India

Apr 24, 2025  on Shopify

good application with automation and great customer support. All the return and exchange process is completely automated with AI powered features

Baller Athletik

Apr 11, 2025  on Shopify

Great app! We’ve been using EcoReturns for the past 4 months to manage returns and exchanges, and the process has become significantly smoother and more efficient. The customer support team is also incredibly friendly and helpful. Highly recommended!

trime.sk

Mar 26, 2025  on Shopify

Worst approach to customers I've ever experienced. I spent months integrating EcoReturns into our carrier; they always promised everything, but it never happened. Additionally, their support is not responding to messages in their own chat!

Mesmerize India

Mar 03, 2025  on Shopify

We’ve been using Eco Returns for our returns and exchange management, and we’re extremely satisfied with the service. The platform has streamlined our entire returns process, making it much easier for both our team and customers.

Maatshi

Mar 01, 2025  on Shopify

we faced issue with changing the settings for receiving return products form customers through surface mail instead of airmail for which we were incurring huge charges. it took a while but was sorted in the end. especially Mr.Amit was very helpful in getting this issue sorted as soon as it came to his attention.

Ju Ju Jam

Feb 25, 2025  on Shopify

Worst app ever. There are multiple apps to manage returns and exchanges which are far better. Eco returns will promise you things, and then charge you without telling you and then even stop replying. All their reviews also seem fake. DO not trust them. Try different apps but do not do not use this app unless you want to be charged in millions.

Walknit.com

Feb 25, 2025  on Shopify

EcoReturns is an exceptional app that has completely transformed the way we handle returns and exchanges on our Shopify store. The user-friendly interface and seamless integration made the setup process a breeze. The AI-driven automation has significantly reduced our manual workload, saving us time and enhancing operational efficiency. Our customers appreciate the self-service feature, which allows them to initiate returns or exchanges effortlessly, improving their overall shopping experience. The customizable return policies give us the flexibility we need to manage different scenarios effectively. What truly sets EcoReturns apart is their outstanding customer support team. They are responsive, knowledgeable, and always ready to help, ensuring a smooth onboarding process and continuous support whenever needed. Since implementing EcoReturns, we've seen a noticeable increase in customer satisfaction and loyalty. I highly recommend EcoReturns to any merchant looking to streamline their return management system and enhance customer experience. It's a game-changer for e-commerce businesses!

Kiaraforher

Feb 19, 2025  on Shopify

Good application, user friendly interface. Makes returns and exchanges hassle free! Customer support also helpful.

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