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Customer reviews: EcoCart Green Protection

Develop by EcoCart

Reviews (114)

Overall rating
4.7

What Merchants Think

Merchants generally appreciate the concept and intention behind "EcoCart Green Protection," particularly its focus on sustainability and facilitating carbon-neutral orders. However, while many users praise its ease of installation and positive impact on customer engagement, there is a significant divide regarding customer service experiences.

Key Strengths

  • Quick and easy installation process.
  • Positive impact on customer conversion rates due to eco-friendly options.
  • Excellent customer satisfaction for ecological responsibility.
  • Widely appreciated customer service when it works effectively.

Common Concerns

  • Inconsistent and sometimes unresponsive customer service.
  • Billing issues that persist even after repeated communications.
  • Integration challenges with some other systems, notably creating new SKU variations.
  • Concerns over the app's fundamental setup and structure.

Final Thoughts

"EcoCart Green Protection" receives mixed reviews; while its environmental focus and positive impact on sales are highly valued, the app's effectiveness is undermined by recurring customer service problems and technical challenges. The app would greatly benefit from improved support and communication, ensuring resolution of integration and billing issues.

Ratta Supernote

May 21, 2025  on Shopify

We are pleased to be involved in projects that reduce carbon, support sustainable development and climate action. Thank you to the EcoCart team for their help!

Mega Fluffy

Sep 11, 2023  on Shopify

Great app and AMAZING customer service. I've been working with Marina and...WOW... it has been such a great experience. Fast answers and consistently providing service and results above what I was even hoping for! Thanks! Highly recommended.

The Eczema Company

Apr 17, 2023  on Shopify

Several of our apps and even our 3PL are having a hard time working with Eco Cart with the way it's setup, creating a new variation/sku each time an order is placed. EcoCart tried to help, but they cannot change the fundamental way they are setup. We are going to have to remove the app.

Erynoole

Aug 09, 2022  on Shopify

Really amazing app for offset CO2 and support great projects about sustainability!! The customer service is on another level, super kind and quickly to assist me with everything I need, I'm really really satisfied with this app, I couldn't recommend it more!!

Cheese Grotto

Aug 10, 2021  on Shopify

Simple to install, nice option to have. Our products are eco-conscious so it is nice to offer customers a solution at checkout to offset shipping emissions.

Simbly Furniture

Jan 11, 2021  on Shopify

EcoCart is amazingly easy to implement and much loved by our customers (on Simbly.com). The messaging that appears in the shopping cart about carbon-neutral shipping has improved our conversion rates, enabling us to grow our business and reduce our impact on the planet. Implement this immediately. You'll be glad you did.

bao slime

Aug 18, 2020  on Shopify

This app was AN AMAZING CHOICE TO ADD TO MY SHOP! I love the idea behind it and the meaning of the app. Customer service is top notch and i highly recommend utilizing them.

cinder + salt

Aug 17, 2020  on Shopify

Easy to install and over 50% of our customers are using it to make a difference. Would highly recommend.

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