Reviews: EcoCart Green Protection

Customer reviews: EcoCart Green Protection

Reviews (114)

Overall rating

4.7

5

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What Merchants Think

Merchants generally appreciate the concept and intention behind "EcoCart Green Protection," particularly its focus on sustainability and facilitating carbon-neutral orders. However, while many users praise its ease of installation and positive impact on customer engagement, there is a significant divide regarding customer service experiences.

Key Strengths

Quick and easy installation process.
Positive impact on customer conversion rates due to eco-friendly options.
Excellent customer satisfaction for ecological responsibility.
Widely appreciated customer service when it works effectively.

Common Concerns

Inconsistent and sometimes unresponsive customer service.
Billing issues that persist even after repeated communications.
Integration challenges with some other systems, notably creating new SKU variations.
Concerns over the app's fundamental setup and structure.

Final Thoughts

"EcoCart Green Protection" receives mixed reviews; while its environmental focus and positive impact on sales are highly valued, the app's effectiveness is undermined by recurring customer service problems and technical challenges. The app would greatly benefit from improved support and communication, ensuring resolution of integration and billing issues.

SEYANTE

Sep 09, 2024 on Shopify

I'm extremely disappointed with my experience using EcoCart for our website. Initially, their team was responsive and communicative, but once we activated payments, they suddenly became unresponsive. We've been waiting for over two months for a reply regarding a specific case, and it feels like they've ghosted us. I've sent multiple emails (three, to be exact), but there's been complete radio silence. The lack of support and communication is alarming, and I've started to question the legitimacy of this app. It's unacceptable that there's no clear way to contact their team or get assistance when issues arise. While the idea of carbon-neutral orders is great, the poor customer support and unresponsive team make it difficult to recommend EcoCart to others. Hopefully, they'll take steps to improve their support and communication channels. Until then, I'd caution others to think twice before using this app.