eBanqo ‑ Live Chat & Chatbot

Develop by Shopify

$15-$266

/ Month

Free plan available

AI-powered sales and support on all your chat channels

Unified chat screen

Instant customer response

Ai chatbot self-service

Monitor team chats

Broadcast messages

24/7 ai support

Chat-driven online store

About eBanqo ‑ Live Chat & Chatbot

Launched Apr 03, 2024

Built by Shopify

Address

7000 Central Parkway, Suite 220, Atlanta, GA, 30328, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Use AI to turn your messaging apps into 24/7 sales and support channels

Allow buyers to access your online store (and inventory) via web chat or their favourite messaging channels i.e. Facebook Messenger, Instagram DM, or WhatsApp. (a) Unify all your chat messages on one screen, (b) Respond to customers making buying decisions in seconds, and (c) Allow your customers to self-serve using AI chatbots e.g. search your inventory, report an issue, and track order status - several other self-serve options can be added soon.

Chat with buyers from one platform - at your desk or on-the-go (mobile)
Monitor chats between your teammates and your customers (for quality, etc.)
Send text and media broadcast messages to your buyers and prospects
24/7 AI bot to provide instant answers to customer inquires and questions
Chatbots that turn your DM (in WhatsApp, Facebook, IG, etc) into an online store

Pros

Unifies all chat messages on one screen for easier management
Supports multiple messaging channels including Facebook Messenger, Instagram DM, WhatsApp, and Google's Business Messages
Facilitates quick responses to customers, which can enhance buying decisions
Includes AI chatbots that allow customers to self-serve for tasks like searching inventory, reporting issues, and tracking orders
Provides 24/7 AI bot support for instant answers to inquiries
Allows both desktop and mobile access, making it convenient for on-the-go usage
Enables monitoring of chats for quality assurance between team members and customers
Capability to send text and media broadcast messages to both buyers and prospects

Cons

Integration with specific messaging channels may require additional setup or configuration
AI chatbots might not fully understand complex or nuanced inquiries
Potential learning curve for new users unfamiliar with centralized chat management systems
Dependence on AI responses could lack the personal touch of human interaction in customer service
Requires continuous updates and maintenance to add new self-serve options and ensure efficacy

Top Helpful Reviews

FADIA KARAM COSMETICS

Aug 06, 2025 on Shopify

Really i have tried all the applications on shopify this is the best application with the best Price

Pryde Athletics

May 14, 2024 on Shopify

Imagine a virtual assistant, social media manager, and a customer service department wrapped in one app. I never imagined being able to effectively use an AI chatbox to engage my website visitors without us having to do any work at all. This AI chatbox is next level and there isn't any reason why you shouldn't use this. You can integrate all of your social media platforms into this app and respond to your followers through this app. Gone are the days of having to go to each individual social media platform to respond to customers. This app also allows you to set working hours, holidays, and offline options. The benefits are insane, and I am so glad that I found this app and will be using it from here on out for my website. Let's not forget to mention.... that it is extremely affordable. Finally an app that is applicable to low traffic websites, as well as, high traffic websites. HIGHLY RECOMMEND!!!