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Customer reviews: EasyRoutes Local Delivery

Develop by Roundtrip.ai

Reviews (157)

Overall rating
5

What Merchants Think

Merchants have consistently found "EasyRoutes Local Delivery" to be an invaluable tool for improving their delivery processes. The app's efficient routing capabilities, ease of use, and outstanding customer support have made it a crucial part of their business operations. Many users praise it for saving time and significantly enhancing the customer delivery experience.

Key Strengths

  • Excellent route optimization and planning capabilities
  • User-friendly interface and quick setup
  • Outstanding and responsive customer support
  • Effective customer tracking and notifications
  • High degree of customization for specific business needs
  • Seamless integration with Shopify
  • Cost-effective solution for small to medium enterprises

Common Concerns

  • Issues with postcode prioritization leading to incorrect destinations
  • Lack of Apple Maps integration for CarPlay
  • Billing and refund concerns for unused services
  • Dependence on Shopify’s platform, which can sometimes lead to connection issues

Final Thoughts

"EasyRoutes Local Delivery" has been overwhelmingly positively received, providing vital features that enhance local delivery logistics for businesses. Despite a few navigational and billing concerns, the robust support and continual improvements make it a highly recommended tool in the realm of delivery management apps.

Harry Batten

Nov 21, 2024  on Shopify

This is the best app for route planning (we tried most of them) and the support is very prompt and excellent!

FreshBox Organic Delivery

Nov 20, 2024  on Shopify

Great app with lots of great features that our business relies upon every week. We recently had an issue with Shopify where they removed our API connections and the team at Easy Routes helped us to get back up and running. It was at this time that we realised how much we relied on Easy Routes for our local deliveries.

Henderson Brewing Company

Nov 10, 2024  on Shopify

We've been using this software for 3-4 months and are loving it! EasyRoutes is feature-filled without feeling too complicated, and provides day-to-day optimization and reliability to our home delivery program. The app is updated frequently with new features, and the team has been friendly and responsive to all of our inquiries. Many thanks!

Million Rose Flowers

Nov 04, 2024  on Shopify

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KBOP

Oct 29, 2024  on Shopify

We've tried every routing app out there with no success. There are so many steps and variables for setting up the entire delivery/routing process that it made it impossible to find one that works. We had given up for months and were doing it all manually instead. EasyRoutes has thought of every minor detail perfectly. It saves us over 4 hours per week on delivery planning, their AI is perfect at configuring optimal routes, and our drivers finish their routes over 50% faster. I've never been so happy with a software tool, it solved a HUGE pain point for us. And the support and onboarding has been top class as well.

PETCHEFY

Oct 19, 2024  on Shopify

EasyRoute is a pivot part of our business. They continue to innovate and develop the product using real customer feedback. Excited to continue to see the product expand.

Timlin's Furniture & Mattress

Jul 30, 2024  on Shopify

Very helpful support. We deliver large bulky items locally and the app does what we need it to do!

Heritage Products

Jul 01, 2024  on Shopify

We've tried a few routing apps over the last couple of years and Easyroutes has been by far the best. It was easy to set up and connect to our Shopify store, easy for our drivers to use and has really improved the service we give to our customers who love that they get and ETA and can track the driver live. When ever I have used support they have responded incredible quickly. In fact it is the best support for a digital product that I have ever experienced. They have even implemented new features that I have requested.

Water Tree Riverstone | Natural Health & Wellness Shop

Jun 27, 2024  on Shopify

Please contact me for a refund. I downloaded to get information. I never set up the account and was charged. Please refund. Thank you Good company. The promptly assisted me. Thank you!

Isa's Kombucha

May 13, 2024  on Shopify

Ive tried lots of apps before settling for easyroutes. Overall it is best from what I tested and is a great app with many useful features. It is great for route planning and the notification system works great, and the support team is responsive. I'd definitely recommend it, 10/10.

Sweet Vibes

Apr 30, 2024  on Shopify

This app is by far one of the most valuable assets we have in the backend of our store. We encountered some initial issues, but these were quickly resolved with the right attention to us as customers. Our drivers have also provided positive feedback, expressing their enjoyment of the software and even heading out with bigger smiles!

Matters of Taste

Apr 03, 2024  on Shopify

My husband and I run our small business of which one area is suppling fresh local food deliveries around Perth in Western Australia. Very helpful support - much appreciated timely replies. Customers are delighted with delivery notification communication as they know when their fresh food will be arriving at their place. All round brilliant app that has made our life so much easier saving time sorting customer orders and our routes around town. EasyRoutes!

eStreet

Apr 03, 2024  on Shopify

Easyroutes is a exellent solution for route planning and route management. Intuative and effective both myself and my delivery team could not now operate without it. Setting up routes fast and agile and proof of delivery is very reliable and now has tracking functionality. Customer support is second to none and often taken care of by the Boris himself. New features and developments are contantly being updated. It has become a core compnent of the eStreet.

Blueberry Hill Meals

Mar 20, 2024  on Shopify

Fantastic customer support. We had a couple of suggestions that would make the app easier for our drivers to use and the team implemented our suggestions within a matter of days. The app itself is really easy to use and extremely flexible - it does pretty much everything we need it to.

SantaTrees

Jan 05, 2024  on Shopify

Saved me SOOO much time. App is easy to use, very well priced and am yet to come into an issue in the 4 years. Don't often leave reviews but felt that EasyRoute team deserved to hear this. Keep up the good work!

Jardin Floral Design

Dec 28, 2023  on Shopify

Fantastic app and support! We have been using this app for quite some time now and it works flawlessly. Very user friendly and it has all the features needed. The app on the phone is amazing and beats any competition. Highly recommended!!

Star Medical Supply, LLC

Dec 12, 2023  on Shopify

I must say, definitely a 5 STAR operation. The Staff at EasyRoutes are happy people! Happy people make for a great customer service. Their customer support is out of this world. EasyRoutes is an essential part of MY Companie's customer service needs....Without EasyRoutes, we couldn’t do the majic we do....THANKS TO EVERYONE AT EASYROUTES....I RECOMMEND YOU TO EVERYONE I CAN.

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