Merchants generally appreciate "SC Easy Redirects" for its ability to manage complex redirect situations, especially during platform migrations. The app is praised for its ease of use and effectiveness in resolving 404 errors. However, there are some concerns about the reliability of its functionality and pricing.
Key Strengths
Highly praised customer service team, especially individuals like Anes and Tarik, for their personable and effective support.
Effective management of 404 errors, helping to maintain SEO value.
Smooth handling of redirects during platform migrations (e.g., from Magento to Shopify).
User-friendly interface, allowing easy setup and management of redirects.
Capability for bulk redirect uploads, saving significant time and effort.
Helpful onboarding sessions and live support availability.
Common Concerns
Occasional issues with the app not detecting all broken links, leading to inconsistent results.
Concerns about the cost of the app, with some users feeling it's expensive relative to Shopify's native capabilities.
Reports of the app not supporting certain types of URLs ending, such as ".jpg".
Instances of inconsistent support responses or unmet promises during troubleshooting sessions.
Final Thoughts
Overall, "SC Easy Redirects" is recognized as a valuable tool for managing complex redirect scenarios and improving website SEO post-migration. Though there are critiques concerning its pricing and occasional functionality gaps, the exceptional customer service often compensates and enhances the user experience. Most users recommend the app, especially for those undergoing significant website transitions.
PURAKAI
Sep 08, 2024
on
Shopify
Anes provided great support. He was very helpful in resolving some of our technical issues with 404s. I highly recommend this app.
Memento Mori Paris
Sep 08, 2024
on
Shopify
Installed the app, had a question, the team reached out to me instantly to set up a quick call, and everything got solved and fixed in a matter of minutes.
Friendly, Professional, Efficient, 5 stars.
Smart Desktop Laser Cutter and Engraver | xTool
Sep 04, 2024
on
Shopify
Tarik has been of great help and so patient, even though I didn't go for the paid plan, since my problem only needs a simple fix. But I will definitely go for it if in the future I need their paid features. Such a good support.
ALPHX.com
Sep 03, 2024
on
Shopify
Great customer service. I appreciate the ability to speak to someone live vs endless back and forth emailing. Anes was generous with his time and answered every question I had regarding 404 link causes and solutions.
Tom
Alphx.com
PAWMART.ca Canadian Pet Store & Pet Grooming
Sep 02, 2024
on
Shopify
The app works perfectly for my needs. I’m thrilled with Tarik’s support—he quickly understood the technical issue and resolved it efficiently.
Wonders of Luxury
Aug 29, 2024
on
Shopify
Super fijne klantenservice, legde alles super duidelijk uit. Daarnaast helpt het met het juist instellen van de bulk upload
Rudy's Kombucha
Aug 28, 2024
on
Shopify
Very helpful customer service. Understood our issue immediately and were there to help and was resolved in less than 5 minutes.
Pro+ is a grab for Shopify. No other app does it.
Linksys
Aug 21, 2024
on
Shopify
Moved the company site from the previous CMS to shopify and we need to tackle a lot of redirects, the easy redirects was suggested by the agency and i found the introduction session was particularly helpful! now we know that all the 404s will be redirected and thats a lot of burden off from our shoulder.
Edge Clothing
Aug 20, 2024
on
Shopify
5 stars for team SC Easy Redirect from Shopcircle.
Fantastic App. Fantastic Team. Fantastic Support.
I have been looking at solving the automated product redirect for many months and Tarik & Tarik resolved this within 30 minutes. I will implement this solution across all my stores.
Highly recommended!!!
粗品工房
Aug 19, 2024
on
Shopify
Excellent response.
I asked for a redirect on the active page.
Thanks to your help, we will be able to move the EC without delay and all will be well.
Thank you.
OBAstudios
Aug 11, 2024
on
Shopify
I was looking for an easy way to handle broken links after moving my website from squarespace to shopify and I found it! Super well done - and amazing customer service. I just had a call with Tarik, the product manager, and he explained everything in detail. Highly recommended!
Kamuk Life
Aug 08, 2024
on
Shopify
The app is good, i had some issues with wildcard logic which got solved by support of Mr Tarik , product manager , but would request the app team to work on Tech knowledge of customer support for faster resolution.
Haarwuchs-Spezialist
Aug 07, 2024
on
Shopify
Had a good meeting with Anes and he explained and showed me the options of the plugin well and it works properly. Would surely recommend!
Dan Kosmayer Fine Art
Aug 02, 2024
on
Shopify
I’ve been using this product for six months. When it works, it’s fine. However, I’ve encountered some issues while using SEMRUSH for backlink analysis. I deliberately test the app by clicking on links that SEMRUSH identifies as broken, expecting to land on a 404 page. This should indicate that the app needs to report these as broken links to be fixed, but it often fails to do so.
When I reached out to support, they informed me that URLs ending in .jpg are not supported. I told them there were many more examples, but they ignored me. This was very disappointing.
Just this morning, I tested normal blog post pages from my SEMRUSH backlink report, discovered several more broken links, and SC Easy Redirects still did not detect them. Sadly, I’ve decided to delete the app after relying on it for months with inconsistent results.
I would advise caution when considering this app.
Novotech
Aug 01, 2024
on
Shopify
The folks at Shop Circle are TOP Notch! Not only is their product amazing for the price, but their support is second to none. I was moving from a giant dumpster fire that is Magento 2 to Shopify and they managed to sort out my very complicated redirects. With Magento, my products could navigated to by up to 5 unique URLs. The Shop Circle dev team performed some magic to ensure all my magento URLs got redirected to the appropriate page on my Shopify site. Thanks folks!
SecretsOfTea
Jul 18, 2024
on
Shopify
I installed the app not very clear how the functionality works then I reach out to customer service I spoke to someone on the zoom call, promised the world and totally ignore me, Never get back to me. I do not recommend his app waste of time.
Tamazi
Jul 15, 2024
on
Shopify
Great service, very good troubleshooting and help with initialization, I highly recommend!! Thank you so much
Halsbrook
Jul 14, 2024
on
Shopify
The support and onboarding is Amazing, Anes did a great job helping us setting up all of our redirects and guided through the best practices
Fyrstarter, Inc
Jul 07, 2024
on
Shopify
Great customer support from Juan. Easy app to use for all types of redirects, including external (with Pro+).
Carmarthen Camera Centre
Jun 27, 2024
on
Shopify
We use this app to make sure that the 404 pages are redirected to more relevant results. The support for the app by Tarik and Anes was quick and easy as well. I can thoroughly recommend this app.