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Customer reviews: Eazy Product Options & Variant

Develop by Mandolly Tech

Reviews (145)

Overall rating
4.9

What Merchants Think

The app "Eazy Product Options & Variant" has received positive feedback from merchants, primarily due to its ease of use, excellent customization features, and outstanding customer support. Most users find it to be an invaluable tool for enhancing product options on their Shopify stores, with many appreciating the rapid and helpful assistance provided by the support team. However, there are some concerns regarding occasional technical issues, which have impacted a subset of users.

Key Strengths

  • Highly customizable and easy to use.
  • Excellent and responsive customer support.
  • Affordable pricing and good value for money.
  • Supports multiple languages, including Japanese.
  • Option for live preview, enhancing customer experience.
  • Feature-rich with great options for product customization.

Common Concerns

  • Technical issues affecting customer experience, such as browser refresh loops.
  • Concerns about the responsiveness and resolution of critical issues.
  • Some users expressing dissatisfaction with the handling of technical errors.

Final Thoughts

Overall, "Eazy Product Options & Variant" is well-regarded for its flexibility and the support provided by its team. It is deemed a valuable asset for businesses looking to offer a rich variety of product options. While most feedback is positive, addressing the technical issues reported would further enhance the app's reputation and reliability.

Vanählismus

Feb 13, 2025  on Shopify

mega tolle App, kostengünstig, man bekommt sofort hilfe . Wenn ich mehr Sterne geben könnte, würde ich es tun.

Digiplanet

Feb 11, 2025  on Shopify

The app is very easy to use and integrate. It allows you to customize basically everything and the support is also great. I highly recommend it!

Mexora.

Jan 26, 2025  on Shopify

I had an excellent experience with the support chat. They responded very quickly and were extremely helpfull!

Scrothing Picture ECページ

Jan 19, 2025  on Shopify

This app supports Japanese, is highly customizable, and has excellent support, making it an extremely excellent app. As a preliminary preparation, if there are color variations, it is best to prepare images of the same size as much as possible, so that the introduction will proceed smoothly.

Pacific Ears Australia

Jan 15, 2025  on Shopify

Very fast and professional service. I had some layout changes that were needed and they were done great. Thanks!

The Laser Lad

Jan 10, 2025  on Shopify

amazing customer service, always there to help out, very helpful indeed. I use it for 2 websites now and will use for more in the future

Joyfully Crafty

Jan 04, 2025  on Shopify

This app is super easy to use and whenever I have any issues customer service is always willing to help ! So thankful I found this app.

Komzee Official Store

Dec 19, 2024  on Shopify

Great App for Customizing Product Always stand out to help while I some questions. Excellent feature and very useful tool to give more options to my customer. Highly recommended!

Disney Shop | Anylem Beauty

Dec 13, 2024  on Shopify

Toujours très réactif et professionnel. Application simple d’utilisation et vraiment variée ! J’aime travailler avec eux

The Christmas Shoppe

Nov 22, 2024  on Shopify

I bought the app and installed it. Within seconds someone from the team messaged me asking if I needed help. Within a few minutes, they set up a test scenario for me to show me how the app worked. Excellent customer service!

Veitsikauppa

Nov 04, 2024  on Shopify

I was thoroughly impressed with the outstanding customer service I received. The team was incredibly helpful, going above and beyond to answer my questions and ensure I had everything I needed. Not only were they attentive, but they also responded exceptionally quickly, making the entire experience smooth and efficient. I couldn't ask for better support—highly recommended!

ליאוני

Oct 07, 2024  on Shopify

We were on the lookout for a solution to add product options and initially started with a different app. Unfortunately, it lacked some key features we needed, which led us to search for an alternative. That's when we found this app, and we're so glad we did! Not only was this app more affordable, but it also provided all the features we were looking for, right out of the box. On top of that, the support and development team went above and beyond, creating a custom feature tailored specifically to our needs. The level of support we've received has been exceptional – quick responses and a real commitment to helping us succeed. If you're looking for a flexible, feature-rich app with a responsive support team that genuinely cares about your business, this is the one! Highly recommend it to anyone who needs product options with great customization possibilities.

NYC Bouquet Delivery

Oct 03, 2024  on Shopify

Lost Money and Customers After using this app, small issues started to arise, which I resolved easily. Then, a very critical issue occurred. When a customer selected an option for a product and went through checkout, if they returned to the main page, they were stuck in an endless refresh loop. Because of this issue, I had to shut down my business for 7 days. Once a customer experienced this error, it couldn’t be resolved unless they cleared all their browser cache and cookies. About two weeks later, the same issue happened again. There were no changes made to my website during this period. When I reported this problem, the representative, Gaurav Paudyal, falsely claimed that this error wasn’t caused by their app and was due to a conflict with another app, but they had fixed it. I insisted that this issue was clearly caused by the options app, and by then, I had already wasted hundreds of dollars in ad spend. I immediately paused my ads and reported this issue 4 times, but 3 days passed without a resolution because they said it wasn’t during their working hours. When I finally followed up for the last time, they just sent a message saying, “Issue resolved.” There’s no way I can ask customers who experienced this error to clear their browser’s cache and cookies. They were extremely irresponsible regarding this issue. I asked to speak with a supervisor or someone in charge, but I was told that all the people in charge were overseas and unavailable for a conversation. Then, 30 minutes later, they suddenly said, “It’s past midnight here, so we can’t speak.” They completely lack understanding or explanation of the serious risks they pose to their customers’ websites due to their app’s errors, including financial losses, loss of customers, and the inability to inform lost customers of the problem. Moreover, there’s the constant fear that the same issue could occur again at any time. There was no communication from at least a product manager or senior official acknowledging the issue, explaining how it was resolved, or assuring that it won’t happen again. They simply wanted to close the matter with a single message saying “Resolved” when I asked when the issue would be fixed. This is the most irresponsible and worst service I have ever experienced.

RedWrap

Sep 24, 2024  on Shopify

Works like a dream, and when i encountered some issues, the dev was actually there, answered my ticket and fixed my problems in no time. 10/10. Thank you!

metALUm

Sep 12, 2024  on Shopify

Diese App hat nicht nur ein hervorragendes Preis- Leistungsverhältnis, sondern auch einen hervorragenden Kundendienst.

Amzby | Personalized Gifts Tailored for Every Occasion

Sep 08, 2024  on Shopify

Good work, I like this app very much. I have tried many product options apps, this one is the best. Highly recommend!!

GEKPRINT

Sep 03, 2024  on Shopify

I highly recommend Easy Product! Their customer support is excellent – they provided immediate assistance and were extremely responsive to my concerns. The product offers a high level of customization, which allowed me to tailor it perfectly to my needs. Plus, the pricing is very affordable. Overall, a great experience!

Jammin Threads

Aug 20, 2024  on Shopify

Fantastic customer service. I received immediate chat support and they stayed with me until I had a handle on how to proceed independently. I highly recommend this app for Live Preview personalization

Dogs Pure Love Store

Aug 19, 2024  on Shopify

This is hands down the best customization app I’ve ever used! If you’re not a coding expert but want something clean, intuitive, and effective, this is the app for you. I tried several other customization apps on Shopify, but they were either too complicated, required technical skills, disrupted the customer experience, or made the Shopify page behave unpredictably. This app avoids all those pitfalls. I genuinely love using it—it’s not just easy, but actually fun to create with, and my customers enjoy it too. There's a simple reason this app is earning five-star reviews—it’s brilliant! It’s incredibly user-friendly for both shop owners and customers. I’m currently working with the Eazy Product Options team on a few specific requests, and I’m blown away by their helpfulness. The developers are talented and professional, and they’ve made the changes for me with a level of service that’s 10 out of 10.

oscarcamacho

Aug 14, 2024  on Shopify

It is a very good and excellent tool with incredible functionalities for customizing an object, easy to implement with the website and very intuitive, I highly recommend it.

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