Update: In the end, this has cost us a fair amount of time and money so the frustration is still there. However support/devs do seem to care quite a bit, so I'm hopeful the app will improve over time. --- Cons: - Very poor UX (ie. incredibly difficult to navigate, menus within menus) - LOTS of bugs - Have now spent 3x 12 hr days in aggregate to setup/investigate, almost entirely due to bugs - Our box just randomly stopped working (adds to cart, but does not apply discount). Support said someone will work on it. No update after 5 hrs, upon my follow up i was told we'll get an update 24-48hrs. This is a blocking bug, yet no support. - They change random things like IDs without telling you so any custom things on your own theme may stop working without notice. - All dev support is in the Chinese time zone (ie. critical issues won't be resolved in a timely manner unless that is where you're located) - Many cosmetic customizations are inaccessible, and many of the customizations through their UI do not work, or just randomly stop working after a few edits in their UI. Pros: - They are very responsive "24/7" via chat, but the chat is just there to tell you that someone will work on it in 24-48 hrs

Our technical ability is moderate to moderate-high. We avoid leaving negative reviews as much as possible, but I feel I should warn others about this one. Cons: - Very poor UX (ie. incredibly difficult to navigate, menus within menus) - LOTS of bugs - Have now spent 3x 12 hr days in aggregate to setup/investigate, almost entirely due to bugs - Our box just randomly stopped working (adds to cart, but does not apply discount). Support said someone will work on it. No update after 5 hrs, upon my follow up i was told we'll get an update 24-48hrs. This is a blocking bug, yet no support. - They change random things like IDs without telling you so any custom things on your own theme may stop working without notice. - All dev support is in the Chinese time zone (ie. critical issues won't be resolved in a timely manner unless that is where you're located) - Many cosmetic customizations are inaccessible, and many of the customizations through their UI do not work, or just randomly stop working after a few edits in their UI. Pros: - They are very responsive "24/7" via chat, but the chat is just there to tell you that someone will work on it in 24-48 hrs

Great app with great service provided, there are a few niggles like every other app but support are quick to help and add any suggestions to future updates. I am very impressed and glad I switched from the original box builder app I was using before

It was a learning curve to understand the box and the build, but the 24/7 help made it so much easier. I'm happy to customize our box further as we go along, for now we have a working product!

I was struggling with using Easify and had several issues I needed help with. I was able to chat with Mari. Mari was just fantastic; she understood the problem and not only solved it, but clearly explained why it was happening. She was patient, and Mari thoroughly knows how Easify products work, and it was such a great help. I have made progress in getting all my bundles working. 5 Stars because of Mari. Thank you, Mari.

Yes, the issue has been completely resolved now. Thank you so much for your patience and support throughout the process. This issue was affecting my store setup for a few days, but the way your team investigated it, requested proper access, and fixed everything step-by-step was really appreciated. Now everything is working smoothly and my workflow is finally back on track. Thanks again for the assistance I’ll be happy to leave a positive review for your support.

Great app with a great support team! I had some design requests that needed some code and the team quickly came in and added everything for me. I'm impressed on how much this app has to offer, especially for being a FREE app - you cannot ask for anything else! Keep up the great work!

It’s an excellent app for creating amazing box offers. I mainly installed it for the “buy any X for X price” type of offer, and it’s been working perfectly. Also, I’ve never seen better customer support in any other app. They took my issue seriously, made every effort to resolve it, and kept me updated throughout. If there were an option to give more than 5 stars, I definitely would!

I was having problems with getting my first Box live on my website, so I tried the 24/7 support link in the Box Bundle App, expecting it to be a useless Bot. Pleasant surprise, it was a real person, Anne, even at 10p.m. on Saturday, and she sorted out my issues really quickly. Super impressive. And the Easify Box Bundle Builder is awesome. More than 5* if possible, for Easify and Anne.

I've been using Easify Box Builder for a while now, and I'm genuinely impressed. The app is extremely versatile when it comes to customization — I was able to tailor the box-building experience to perfectly match my store’s style and workflow. The support team is fast and responsive, and whenever I submitted a request or found a small issue, they fixed it very quickly. It’s clear they are committed to improving the app and helping merchants succeed.