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Customer reviews: Zonos Duty and Tax

Develop by Zonos

The Duty & Tax Calculator app by iGlobal Stores helps Shopify merchants automate international tax and duty calculations at checkout. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (151)

Overall rating
4.7

What Merchants Think

Merchants overwhelmingly praise "Zonos Duty and Tax" for its excellent onboarding experience and seamless integration process. Many emphasize the strong support and communication provided by the Zonos team, often highlighting specific team members for their exceptional assistance. Overall, merchants are satisfied with the app's performance, particularly in improving their international shipping and sales processes.

Key Strengths

  • Outstanding onboarding experience with knowledgeable and supportive team members.
  • Smooth integration process, making it easy for merchants to implement and use.
  • Excellent customer support that is responsive and provides valuable solutions.
  • Effective in enhancing international shipping efficiency and increasing order reliability.
  • User-friendly interface that simplifies handling of duties and taxes.

Common Concerns

  • Some minor technical issues, though they are quickly addressed by the support team.
  • Initial learning curve for some users due to unfamiliarity with international shipping nuances.

Final Thoughts

"Zonos Duty and Tax" is well-received as a reliable and efficient solution for managing international shipping duties and taxes. Its strong support team and comprehensive onboarding process make it a standout choice for merchants looking to enhance their cross-border sales capabilities. While some may experience a slight learning curve, the app's ease of use and positive impact on shipping should not be overlooked.

CorrectConnect

Jun 26, 2025  on Shopify

The app does everything it is supposed to do and has definitely increased our conversion rate. The customer service is good however you do need to do your own spot checking to make sure everything is working well. We have had a few instances where it hasn't but we have found the issues. Once we found them the team got it fixed. Hoping for a returns side of the app and it would be great if it was a little cheaper!

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