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Customer reviews: Disputifier: Smart Chargebacks

Develop by Disputifier

Reviews (59)

Overall rating
4.7

What Merchants Think

The general sentiment among merchants using "Disputifier: Smart Chargebacks" is positive, with many appreciating its efficiency in managing and preventing chargebacks. The app is praised for its customer service, which is often described as responsive and helpful. However, some users have reported concerns regarding billing practices and inadvertent refunds, suggesting a mixed reception overall.

Key Strengths

  • Effective chargeback management and prevention
  • Responsive and helpful customer support
  • Ease of integration and setup
  • Automated alerts and notifications
  • Pay-per-use pricing model

Common Concerns

  • Reports of overbilling and duplicate charges
  • Issues with automatic refunds contributing to customer fraud
  • Concerns over hidden fees and lack of transparency

Final Thoughts

Overall, "Disputifier: Smart Chargebacks" is seen as a valuable tool for merchants seeking to reduce chargebacks and protect their payment processing capabilities. While many users report positive experiences, particularly praising the app's support and features, some have expressed serious concerns over its billing practices. Merchants considering this app should weigh the benefits against the potential billing issues noted by some reviewers.

Digi Toaster

Dec 01, 2024  on Shopify

This app is great, abigail from support is amazing and can help you every step of the way getting integrated! Alerts are a must to protect your payment processing relations

LuneAura

Nov 24, 2024  on Shopify

Great customer service and Mark Wagner helped me setting up my account in less than a day

SONIPURE

Nov 18, 2024  on Shopify

AMAZING service, and the software is excellent!

SLEEP, By SĀNTI

Nov 14, 2024  on Shopify

Amazing service. Helped us get our chargebacks way down and Shopify released a hold that they had on over a quarter million dollars from us. Highly recommend this app. Team is super responsive and easy to work with as well!

Snug Hoodie

Oct 30, 2024  on Shopify

JDM YARD CO

Oct 16, 2024  on Shopify

The best app for chargebacks 10/10

admire

Oct 15, 2024  on Shopify

Awesome support, works really good and has helped a lot with chargebacks so far.. Its only pay per use, so great concept

ASTRA

Oct 13, 2024  on Shopify

I have really enjoyed utilizing disputifier - your software is incredible, integration is seamless, and the support team is so helpful and easy to work with. I really appreciate you guys!

Malaho

Sep 05, 2024  on Shopify

Great app. With a great and fast support. Support rep understands the software thoroughly and it shows. Which a lot of times you don't get from other apps. Can recommend.

Fabulady

Aug 19, 2024  on Shopify

Great app and support is very on top of things. Automatically refunding alerts makes this app better than a lot of others with similar services!

Skaind

Jul 24, 2024  on Shopify

Ha sido todo un descubrimiento, esta aplicacion puede literalmente salvar tu negocio, cualquier tienda que aspire a llegar a algo debe tener esta aplicacion instalada, de verdad si no la tienes tu negocio corre peligro. Un 10

Style Cove

Jul 04, 2024  on Shopify

their staff are so responsive and helpful, app is awesome and easy to use too - the fact that they actually have a responsive and working live chat is a huge plus for me, i love them

Bella & Co™

May 15, 2024  on Shopify

Paras was super helpful! Help me set up everything in under 5 minutes. Highly recommend Disputifier!

Lotuce™

Apr 23, 2024  on Shopify

One of, if not the best app for Shopify. Their services are mandatory to operate a good online business and their online support is instant and amazing. I would give it 100 stars if i could.

Venusto

Apr 03, 2024  on Shopify

ShopSolera

Mar 26, 2024  on Shopify

Literally never have to worry about chargebacks again. It's the best app on the market for chargeback management and prevention. Alex G is a phenomenal rep as well. Super helpful and very quickly responsive! 5/5

NxModels

Mar 17, 2024  on Shopify

This app is a lifesaver! Before using it, I was stressed out every single day dealing with high chargebacks and worried that my website would be banned. But since discovering this app, my stress levels have plummeted. It's truly incredible. Now, I can focus on my regular tasks without constant worry, knowing that 90-100% of chargebacks will be automatically refunded before impacting my account, keeping my chargeback rate in check. The support team is amazing, and the setup process was a breeze thanks to their assistance. They even set up a private Telegram chat for easy and efficient communication. I'm slightly annoyed I didn't find out about this app sooner. It's been a real game-changer for me. I highly recommend this app. 10/10!

Vistaro

Mar 06, 2024  on Shopify

if you have a shopify store you need this app it will help you in the long run and help you so much with CHARGEBACKS!!!

Buddha's Flowers

Feb 15, 2024  on Shopify

Fellow merchants, this app is incredibly helpful in resolving issues caused by dishonest customers. The Support Team promptly and effectively addresses your concerns. Paras was particularly helpful and pleasant to work with.

VELOUR

Feb 02, 2024  on Shopify

Super good customer service!

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