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Customer reviews: Dcode ‑ Discount codes in Cart

Develop by Shopify

Reviews (103)

Overall rating
4.3

What Merchants Think

The "Dcode ‑ Discount codes in Cart" app receives mixed reviews from merchants. Many users praise its functionality and the quality of customer service, often mentioning quick and helpful support from team members like Ashrit. However, there are concerns about its reliability over time and communication from the support team regarding ongoing issues.

Key Strengths

  • Quick and responsive customer service
  • Customizable integration, often completed for free
  • Ability to increase conversion rates by adding discount options directly in the cart
  • User-friendly interface

Common Concerns

  • Issues with app functionality over longer periods
  • Lack of communication and follow-up on support needs
  • Challenge in reliably keeping the app operational without frequent reinstallation

Final Thoughts

The "Dcode ‑ Discount codes in Cart" app is highly regarded for its customization capabilities and exemplary customer support, often leading to enhanced user experiences and increased sales. While it has significant strengths, merchants looking to use this app should be aware of potential reliability issues and prepare for possible communication gaps with the support team.

BLN PRINT

Dec 03, 2024  on Shopify

Unfortunately I have to update our review: The communication for a new problem which popped up was pretty poor. I don't know when our issue will be resolved or what the current status is. Hopefully this improves soon. We are not as satisfied as last year. And we are even paying customers. Therefore we cannot recommend the app.

frontierenaturalmeats

Feb 06, 2023  on Shopify

It works for a month or two then stops working. You won't even realize that customers are having a terrible experience and abandoning their orders during the cart step. The easiest way to work with this app is to repeatedly uninstall and reinstall. The author rarely communicates or follows up with support issues.

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