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Customer reviews: Discount Ninja Promo Engine

Develop by Shopify

Reviews (176)

Overall rating
4.4

What Merchants Think

Merchants using "Discount Ninja Promo Engine" generally express positive feedback about the app's functionality and the responsive customer support. Many users appreciate its dynamic promotion capabilities and find the app essential for their store operations. However, there's a consensus that there is a learning curve involved, and setting up the app initially can be a bit complex.

Key Strengths

  • Highly responsive and helpful customer support.
  • Wide array of promotion options, including stacking discounts and multi-level discounts.
  • Intuitive and easy-to-use once set up.
  • Constant improvements based on customer feedback.
  • Ability to handle complex discount scenarios effectively.

Common Concerns

  • Initial setup can be complex and may require technical support.
  • The interface can be glitchy at times.
  • Learning curve at the beginning.
  • Some features like 'bundled items' are still under development.
  • Performance issues with a large number of promotions, although support quickly addresses these issues.

Final Thoughts

"Discount Ninja Promo Engine" is widely regarded as a powerful tool for managing discounts on Shopify stores, offering a robust set of features that cater to various promotional needs. Despite some challenges with setup and occasional glitches, the app's capability and stellar customer support make it a recommended choice for those needing a comprehensive discount solution.

Aperegina

Nov 28, 2025  on Shopify

App that offers many options for creating promotions, combining discounts, etc. Very good and always available support.

Natasha Denona

Nov 23, 2025  on Shopify

We’ve been using Discount Ninja for a while now and the experience has been excellent. The app is powerful, flexible, and truly enables complex promotion logic that other apps simply can’t handle. It integrates smoothly with our Shopify setup and has been a reliable solution for our high-volume campaigns. I also want to highlight Jaypee from their support team - incredibly professional, knowledgeable, and consistently helpful. Every time we needed assistance, Jaypee provided fast, clear, and expert guidance that made a real difference. Outstanding customer service. Highly recommended for any brand looking for advanced promotion capabilities and exceptional support.

Tree Myriah

Nov 22, 2025  on Shopify

Wonderful app and great customer service!

Pet Store Collective

Nov 20, 2025  on Shopify

Dennis helped me to set-up everything up for our combination discounts, very helpful and responsive. Everything seems to be working perfectly, thank you Dennis!

Naturiste

Nov 19, 2025  on Shopify

Great customer service, they always make sure your issue is resolved and in a timely manner. This app allows for promotions other apps do not support. 100% recommend.

Amberjack

Nov 17, 2025  on Shopify

Able to do a lot of customization and help with a lot of nuances with my store. Customer service team (I worked with Manuel) was very informative and more importantly patient with all my questions!

Hope Innovations

Nov 11, 2025  on Shopify

This app I have been using a bit for a few months now and it so far is very good. What makes it stand out is the amazing customer support. With any app you install there is a steep learning curve and they make it very easy to intergrade it into your store and easily learn what you need to make it useful and successful

FreshTrends

Oct 30, 2025  on Shopify

Comprehensive discounting solution for Shopify. Outstanding support team.

Herbal Pharm Singapore

Sep 23, 2025  on Shopify

Great apps fits client needs. Support also response fast. Really appreciate their helps.

MOLODO®

Aug 27, 2025  on Shopify

The app works perfectly. The support team is amazing — they help with everything, even if, like me, you don’t understand anything about coding. Highly recommend.

Qimia Nutrition

Jul 27, 2025  on Shopify

best support, perfect app!

Enesco Studios

May 27, 2025  on Shopify

I've been using this app for a good year+. The DN support team is always quick to answer any questions and update any request I have. I highly recommend using their app for all your promotion needs.

STAGMI

May 04, 2025  on Shopify

Forsage Sweden

Apr 13, 2025  on Shopify

Discount Ninja är en kraftfull app med många möjligheter, men den kan vara lite svår att komma igång med – särskilt för oss som inte är så tekniska. Jag tycker fortfarande att priset är i högsta laget, men det vägs upp av deras riktigt hjälpsamma och engagerade supportteam. Stort tack för att ni hjälper till när det verkligen behövs!

Conquest Maps LLC

Mar 06, 2025  on Shopify

Easily the most fully featured discount engine there is. I haven't been able to find anything that can even match its functionality. Drawbacks are that it can't be used along with certain built-in Shopify discount types and certain apps, but the app itself technically invalidates the need for those. Support is really solid, too.

Fender

Feb 26, 2025  on Shopify

Discount Ninja has been above and beyond for supporting our promotional needs across multiple stores and regions. The promo tools are intuitive and incredibly useful with so many options to choose from it covers all of our bases and has introduced new optionality for us. We couldn't be pleased enough with the customer support we receive as well. The crew over there is always enhancing the platform and looking to make it better. They're also very responsive and reactive. We couldn't be happier with our decision to support our promo functionality. Big ups to the DN crew!

Muscari Collection, S.L.

Dec 03, 2024  on Shopify

We love it! It has all the customizations and the team is super helpfull

COSMETICARY

Nov 03, 2024  on Shopify

We could dynamise our promotions thanks to Discount Ninja, and the help desk is very reactive and always pertinent.

Cienna Designs

Sep 22, 2024  on Shopify

Outstanding support team.

Afrihair

Sep 17, 2024  on Shopify

Great app normally. Very good at dealing with more complex discount setups. We have had to contact support a number of times, often for just small issues and they have normally been fixed quickly

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