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Customer reviews: Helpy Store Protection

Develop by Helpy

Reviews (116)

Overall rating
4.8

What Merchants Think

"Helpy Store Protection" is generally well-received by merchants for its effectiveness in securing online stores. Users appreciate its straightforward setup and the options available in both its free and premium plans. While many praise the customer support experience, others have expressed concerns regarding certain responses and app features.

Key Strengths

  • Simple setup and ease of use
  • Effective content protection features like disabling right-click and country blocking
  • Rapid and helpful customer support
  • Free basic plan with essential features and an upgrade path to premium

Common Concerns

  • Discrepancies between advertised features and actual performance, particularly concerning preventing screen capture
  • Occasional negative experiences with specific customer support representatives
  • Concerns about customer service tone and generic greetings in support interactions

Final Thoughts

Overall, "Helpy Store Protection" is considered a valuable tool for store owners focused on security. Its ease of use and effective protection measures are widely praised. However, potential users should note some limitations and mixed feedback regarding specific support interactions.

KIOKO

May 23, 2024  on Shopify

App was great and did what it was supposed to! Had it over a year since Nov 2022 before EVER needing customer assistance and customer service was horrible, the lady Elisa was smug and very smart, really wish I could add images of the chat conversation. They acknowledge everyone as Sir, like women don't own businesses. a better generic auto response would simply be "Hi, how can we help you"... Aside from this they have false advertisement which I screenshotted and inquired about, she laughed and stated how the app doesn't do what they have listed and quote "You can uninstall and go find a better app but we will update our listing." Definitely do not recommend. Deleted and found a better app with hundreds of more reviews, does the same exact thing, and has better customer service.

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