Reviews: Helpy Store Protection

Customer reviews: Store Protection & Spy Blocker

Reviews (62)

Overall rating

4.7

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What Merchants Think

"Helpy Store Protection" is generally well-received by merchants for its effectiveness in securing online stores. Users appreciate its straightforward setup and the options available in both its free and premium plans. While many praise the customer support experience, others have expressed concerns regarding certain responses and app features.

Key Strengths

Simple setup and ease of use
Effective content protection features like disabling right-click and country blocking
Rapid and helpful customer support
Free basic plan with essential features and an upgrade path to premium

Common Concerns

Discrepancies between advertised features and actual performance, particularly concerning preventing screen capture
Occasional negative experiences with specific customer support representatives
Concerns about customer service tone and generic greetings in support interactions

Final Thoughts

Overall, "Helpy Store Protection" is considered a valuable tool for store owners focused on security. Its ease of use and effective protection measures are widely praised. However, potential users should note some limitations and mixed feedback regarding specific support interactions.

Stoned Hilda

Dec 30, 2025 on Shopify

Customer service is RUDE! To say the least. I upgraded my plan from free to the mid level and paid. Within about 15 mins I realised I needed to upgrade to the next top level and tried to do this. Problem was, they were trying to charge me the whole amount AGAIN. For the BOTH levels. I contacted support and they pretended to not understand. Days later I contacted them again and they said they would look into it. That was weeks ago now and no reply :( Furthermore, the country blocker still lets visits in (which is what their FAQs say) .. but now I am getting abandoned carts and checkouts from countries I have blocked! Once again, I reached out to the very rude customer service and they just said "as our FAQ's say, it will still show on your reports". When I stated I knew this but they are now getting into the carts and checkout, customer support ignored my message :0 Unprofessional to say the least! Better to find another app with helpful staff ..