Customer reviews: Cin7 Core

<h3>What Merchants Think</h3> <p>Merchants generally appreciate "Cin7 Core" for its comprehensive inventory management capabilities and extensive integrations, particularly for managing sales channels and order processing. While many users find the app effective for their needs, especially after migrating from alternative systems, there are notable concerns about its usability and customer service, particularly since the transition from DEAR Systems to Cin7.</p> <h3>Key Strengths</h3> <ul> <li>Extensive integrations with platforms like Shopify, Etsy, and Xero</li> <li>Strong inventory management and tracking features</li> <li>Helpful and supportive onboarding process</li> <li>Robust reporting capabilities</li> <li>Advanced functionalities such as multi-level BOM and auto-kit/assembly</li> </ul> <h3>Common Concerns</h3> <ul> <li>Complex interface that can be challenging for users</li> <li>High cost, particularly for smaller businesses</li> <li>Lack of responsive and effective customer support</li> <li>Issues with subscription cancellation process</li> <li>Concerns over recent service declines post-merger with Cin7</li> </ul> <h3>Final Thoughts</h3> <p>"Cin7 Core" excels in providing a comprehensive solution for inventory and order management, with strong points in integrations and onboarding support. However, potential users should weigh its cost and the current state of customer service. Despite some challenges, it remains a viable option for businesses seeking robust functionality and detailed control over their inventory systems.</p>

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Reviews (73)

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What Merchants Think

Merchants generally appreciate "Cin7 Core" for its comprehensive inventory management capabilities and extensive integrations, particularly for managing sales channels and order processing. While many users find the app effective for their needs, especially after migrating from alternative systems, there are notable concerns about its usability and customer service, particularly since the transition from DEAR Systems to Cin7.

Key Strengths

Extensive integrations with platforms like Shopify, Etsy, and Xero
Strong inventory management and tracking features
Helpful and supportive onboarding process
Robust reporting capabilities
Advanced functionalities such as multi-level BOM and auto-kit/assembly

Common Concerns

Complex interface that can be challenging for users
High cost, particularly for smaller businesses
Lack of responsive and effective customer support
Issues with subscription cancellation process
Concerns over recent service declines post-merger with Cin7

Final Thoughts

"Cin7 Core" excels in providing a comprehensive solution for inventory and order management, with strong points in integrations and onboarding support. However, potential users should weigh its cost and the current state of customer service. Despite some challenges, it remains a viable option for businesses seeking robust functionality and detailed control over their inventory systems.

kinkydevstore

Feb 26, 2025 on Shopify

tl/dr, we have a serious yet seemingly easy issue to fix. Support is in india (we think) and it has been impossible to fix our issue since cin7 was installed over a year ago. It has never worked for us. ----- We have been having a desperate time with cin7 core. We far preferred OrderHive which worked for us. Dear Systems bought OrderHive and shut it down, and we found ourselves talked into moving to cin7. Our core problem which nobody seems to be able to fix is that, despite the myriad of settings and options, it appears to be impossible for cin7 to partially fulfil an order that contains items items we fulfill and items marked as Drop-Shipped. Regardless of what we do, when we ship the items we are responsible for shipping out of our warehouse, cin7 communicates back to shopify that all items in the order have now been shipped, inclusive of the drop ship items. In reality, the we have a separate integration with shopify to Inventory-source which handles our dropshipping. We want cin7 to leave the drop-shipped items alone. We have been operating with our integration with shopify disabled and we have been manually marking our shipments partially fulfilled in shopify and actually cut n pasting tracking numbers. Its been a total nightmare and we cant wait to get off this product. Its now been over a year. We have been going back and forth with support in India (there appears to be nobody local). We have demonstrated the problem numerous times. There appears to be nobody local in the USA to help. I am posting this here in the hopes that someone higher up in cin7 will FINALLY listen to us and help us with this issue. If they do I will edit this review.

Soundbrenner

Feb 07, 2025 on Shopify

Beware, if you try to cancel the subscription, your only option is to schedule a sales call. If you don't change your mind during the sales call, you are told there is a 30 days cancellation notice and you'll have to keep paying the subscription one more month. Of course the app isn't exactly great which is why I wanted to cancel in the first place.