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Customer reviews: MAPPY: Store Locator & Maps

Reviews (149)

Overall rating
4.9

What Merchants Think

The general consensus among merchants using the "MAPPY: Store Locator & Maps" app is overwhelmingly positive. Users have found the app to be user-friendly, effective, and fast-loading. Many have praised the app's intuitive interface and the ease with which it integrates Google Maps directions, making it suitable for showcasing retail stores and dealer locations. A recurring highlight is the exceptional customer support, particularly mentioning team members like Elio, Jena, and Mabel. Merchants feel that the support team is responsive, efficient, and willing to accommodate custom requests, greatly enhancing their overall experience.

Key Strengths

  • Exceptional customer support, often highlighting responsiveness and expertise of specific team members like Jena, Elio, and Mabel.
  • Easy integration with Google Maps for directions and location services.
  • Smooth and fast-loading interface.
  • Easy setup and installation process.
  • High level of customization to fit store themes and specific needs.

Common Concerns

  • Issues with bulk import functionality, specifically with CSV file uploads.
  • Time zone differences that may delay real-time support for some users.

Final Thoughts

Overall, "MAPPY: Store Locator & Maps" is highly regarded by its users for its robust features and outstanding customer support. While the app meets most user requirements splendidly, minor hiccups such as bulk import issues and occasional time zone-related support delays exist. Despite these, the app remains a valued tool for merchants looking to enhance their store's location services and customer experience.

Signastyle Home

Aug 22, 2024  on Shopify

I would highly recommend this app! Their customer service is top-notch. I installed the app without issue but wanted some adjustments made to remove some extra white space below the map. I reached out to their support team and they promptly fixed the issue without hesitation. It works perfectly now, and I could not be more pleased.

gb Baby

Aug 14, 2024  on Shopify

The app is very easy to navigate. I was having an issue to modify the text color, contacted the customer service and was offered a solution immediately. Recommended.

Amaris Creative Collective

Aug 04, 2024  on Shopify

Perfect app for our store locator. We have a very dark theme for our shop, so we had some issues with the color scheme matching our shop. We reached out to the developer BSS Commerce and Jena had our issue resolved lightning fast! She was very quick with visual representations of every change we needed to make and wanted to make. She spoke directly to the developers to have our app customized to fit our theme. We could not be happier with the service. Thank you!!

Finesse

Aug 04, 2024  on Shopify

I needed a feature of the app changing. So I contacted the app, they replied in seconds (even though it was the weekend) and their team of developers changed the feature of the app that I had requested. 5 stars.

Topo Athletic Canada

Jul 29, 2024  on Shopify

We've been happy with this app. There were a few minor things that we worked out. Most importantly, because the customer service is fantastic. Any of our questions have been answered promptly. They are reliable and thorough. Its refreshing.

illumino

Jul 22, 2024  on Shopify

The app does exactly what it says it does, and does it well. On top of that, any questions or problems that we've had along the way have been met with prompt and thorough customer service that has surprised us. We have worked with several agents - Jocelyn, Mabel, and others on previous tickets. The only thing to keep in mind is the time zones are much different, so you will need to wait for them to be in office.

Angler's Choice

Apr 02, 2024  on Shopify

Horrible. Entered 5 dealers to start, looked good. Used the bulk import .csv file to upload the remaining 89 and none of them would locate on the map. Contacted support and notified them of this. Zero help. Didn't even look into settings nothing. Just pass to someone else that isn't available right now.

TuneEmpire

Mar 28, 2024  on Shopify

Great developers, intuitive interface, and a great experience. Helpful for stores with physical stores.

Tusca Outdoors

Mar 18, 2024  on Shopify

Prompt assistance and resolution when needed. I have been very impressed by the ease of use of the app and the customer service.

Geiser Performance UTV

Jan 26, 2024  on Shopify

Great Customer service, quick and reliable assistance from online support with any API or app issues.

DanJas Imports

Jan 24, 2024  on Shopify

Mappy looks great on our shopfront and is easy to use. The app also has great support, the team were prompt with their response and were able to resolve a small issue quickly.

Elleebana Canada

Dec 18, 2023  on Shopify

Great Support Service. Had a problem with My Google Maps API Settings got in touch via online chat support and it was kind and quick.

Sleepnight

Dec 06, 2023  on Shopify

Their team were prompt with their responses. They are able to resolve all the issue i highlighted to them immediately . And the best part of this app is the ability to integrate with Google API. Can't recommend enough. Best apps!

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