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Customer reviews: MAPPY: Store Locator & Maps

Develop by Shopify

Reviews (312)

Overall rating
4.9

What Merchants Think

The general consensus among merchants using the "MAPPY: Store Locator & Maps" app is overwhelmingly positive. Users have found the app to be user-friendly, effective, and fast-loading. Many have praised the app's intuitive interface and the ease with which it integrates Google Maps directions, making it suitable for showcasing retail stores and dealer locations. A recurring highlight is the exceptional customer support, particularly mentioning team members like Elio, Jena, and Mabel. Merchants feel that the support team is responsive, efficient, and willing to accommodate custom requests, greatly enhancing their overall experience.

Key Strengths

  • Exceptional customer support, often highlighting responsiveness and expertise of specific team members like Jena, Elio, and Mabel.
  • Easy integration with Google Maps for directions and location services.
  • Smooth and fast-loading interface.
  • Easy setup and installation process.
  • High level of customization to fit store themes and specific needs.

Common Concerns

  • Issues with bulk import functionality, specifically with CSV file uploads.
  • Time zone differences that may delay real-time support for some users.

Final Thoughts

Overall, "MAPPY: Store Locator & Maps" is highly regarded by its users for its robust features and outstanding customer support. While the app meets most user requirements splendidly, minor hiccups such as bulk import issues and occasional time zone-related support delays exist. Despite these, the app remains a valued tool for merchants looking to enhance their store's location services and customer experience.

SofTap

Jan 28, 2026  on Shopify

Helped me get my Google API Key all sorted out very quickly which was such a huge help. So far really liking this app, and Lucie was wonderful with her customer service!

Induction Technology Group

Jan 28, 2026  on Shopify

Eurogear

Jan 28, 2026  on Shopify

Great support helped me right away!

MFormula

Jan 28, 2026  on Shopify

SanRuffinoLab.com

Jan 27, 2026  on Shopify

nice support and nice app and is free!

NOT JUST SALT

Jan 27, 2026  on Shopify

Very user friendly and customer service is next level!

OverGloss Auto Care

Jan 23, 2026  on Shopify

Cruel Denim

Jan 22, 2026  on Shopify

Needed a map to show on a certain page with only retailers tagged. They had it done within 6 hours on a Saturday night. They were responsive as well, which is something that some apps cannot say! Will continue using and will likely recommend to my other clients.

Clínica Belenus

Jan 22, 2026  on Shopify

Great customer support! They are very responsive and nice. If you want some minor adjustments to map and store information design they can help you with that. I think some of these customization should be manageable in app settings but as they answer quickly we don't mind that much ;)

MPcollection

Jan 22, 2026  on Shopify

Really helpful when i need help

ARIZONA CLIMATE SUPPLY

Jan 22, 2026  on Shopify

Tristian got back to me ASAP. Even offered to remove the watermark that is on the page. Great Team Great App. 10/10

Voladora.es

Jan 21, 2026  on Shopify

NRS BAE

Jan 19, 2026  on Shopify

PERFECTTTTTTTTTTT! Almost had to code

Sri Sri Tattva

Jan 17, 2026  on Shopify

Medici Pizzeria

Jan 14, 2026  on Shopify

perfect app, team is incredible.

VitClear

Jan 10, 2026  on Shopify

Very simple to setup, and the customer service from Sean was great! He helped sort an API issue, and a design difference with no problem!

Joyeria Ipanema

Jan 07, 2026  on Shopify

Me gusto mucho la app, sus funciones y la exactitud para las ubicaciones es excelente.. adicional el servicio que tienen es super bueno, te responden cuando lo necesitas y estan ahi siempre pendientes para que tus configuraciones o dudas sean resueltas. muchas gracias!

La Maison Camomille

Jan 06, 2026  on Shopify

The team is really responsive and offers great customisation when needed. I was looking for a simple, flexible tool — this is the one for me!

NexLawn

Jan 05, 2026  on Shopify

I find it very convenient to use, and the learning guide is well done, so it's easy to get started quickly.

MSV Tennis

Dec 29, 2025  on Shopify

The Mappy team is always quick to respond, very friendly, and highly solution-oriented. We always had someone available in support and felt genuinely helped. They were also very flexible and supportive with individual requests and feature extensions.

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