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Customer reviews: MAPPY: Store Locator & Maps

Develop by Shopify

Reviews (293)

Overall rating
4.9

What Merchants Think

The general consensus among merchants using the "MAPPY: Store Locator & Maps" app is overwhelmingly positive. Users have found the app to be user-friendly, effective, and fast-loading. Many have praised the app's intuitive interface and the ease with which it integrates Google Maps directions, making it suitable for showcasing retail stores and dealer locations. A recurring highlight is the exceptional customer support, particularly mentioning team members like Elio, Jena, and Mabel. Merchants feel that the support team is responsive, efficient, and willing to accommodate custom requests, greatly enhancing their overall experience.

Key Strengths

  • Exceptional customer support, often highlighting responsiveness and expertise of specific team members like Jena, Elio, and Mabel.
  • Easy integration with Google Maps for directions and location services.
  • Smooth and fast-loading interface.
  • Easy setup and installation process.
  • High level of customization to fit store themes and specific needs.

Common Concerns

  • Issues with bulk import functionality, specifically with CSV file uploads.
  • Time zone differences that may delay real-time support for some users.

Final Thoughts

Overall, "MAPPY: Store Locator & Maps" is highly regarded by its users for its robust features and outstanding customer support. While the app meets most user requirements splendidly, minor hiccups such as bulk import issues and occasional time zone-related support delays exist. Despite these, the app remains a valued tool for merchants looking to enhance their store's location services and customer experience.

MSV Tennis

Dec 29, 2025  on Shopify

The Mappy team is always quick to respond, very friendly, and highly solution-oriented. We always had someone available in support and felt genuinely helped. They were also very flexible and supportive with individual requests and feature extensions.

Mongmo

Dec 27, 2025  on Shopify

Wonderful support. So responsive, even the support team was working on Sunday at 5 am!

Candyland-Tata

Dec 26, 2025  on Shopify

Excelent customer service. I recommend them.

Smiledesignincolombia

Dec 24, 2025  on Shopify

Great support help me to fit plugin features to my brand colors, and clean design

Anima St Barth

Dec 19, 2025  on Shopify

Luxus

Dec 17, 2025  on Shopify

The support team is extremely responsive and professional. They are quick to identify and resolve issues and have been very helpful throughout the implementation and setup process. Their guidance made customization easy, even with dynamic content and complex requirements. Overall, a great app backed by an excellent support team. Highly recommended.

Liqui Moly El Salvador

Dec 15, 2025  on Shopify

excelente respuesta de soporte tecnico

Gateway Games

Dec 14, 2025  on Shopify

Barista-Essentials

Dec 12, 2025  on Shopify

Great customer service, fast responses and customizations to the app. Thanks Sean!

QMS Medicosmetics Middle East

Dec 08, 2025  on Shopify

Really easy to use, and great customer support!

DJ's Furniture

Dec 08, 2025  on Shopify

Setup was very easy & the customer support team was very fast to respond with any questions and helped to customize it to match our branding! Highly recommend!!

Pawtion

Dec 08, 2025  on Shopify

Very helpful

Bravery Pet Food

Dec 05, 2025  on Shopify

Great service

IMPAQT

Dec 03, 2025  on Shopify

très reactif et comprehensif merci

Osée

Dec 03, 2025  on Shopify

Great app and the support team is super helpful always.

CardVault by Tom Brady

Dec 02, 2025  on Shopify

Great customer service as a first time MAPPY user. The app has very clear instructions and is easy to use.

Topdeck Flooring

Nov 24, 2025  on Shopify

Ginny

Nov 24, 2025  on Shopify

very prompt and helpful!!!

Cangoee

Nov 19, 2025  on Shopify

Customer service is the best. They respond right away and provide the necessary information I need. The dev team is also great. They are responsive and easy to work with. Great team and app overall!

BodyGuardz

Nov 18, 2025  on Shopify

EXCELLENT SUPPORT

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