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Customer reviews: MAPPY: Store Locator & Maps

Reviews (163)

Overall rating
4.9

What Merchants Think

The general consensus among merchants using the "MAPPY: Store Locator & Maps" app is overwhelmingly positive. Users have found the app to be user-friendly, effective, and fast-loading. Many have praised the app's intuitive interface and the ease with which it integrates Google Maps directions, making it suitable for showcasing retail stores and dealer locations. A recurring highlight is the exceptional customer support, particularly mentioning team members like Elio, Jena, and Mabel. Merchants feel that the support team is responsive, efficient, and willing to accommodate custom requests, greatly enhancing their overall experience.

Key Strengths

  • Exceptional customer support, often highlighting responsiveness and expertise of specific team members like Jena, Elio, and Mabel.
  • Easy integration with Google Maps for directions and location services.
  • Smooth and fast-loading interface.
  • Easy setup and installation process.
  • High level of customization to fit store themes and specific needs.

Common Concerns

  • Issues with bulk import functionality, specifically with CSV file uploads.
  • Time zone differences that may delay real-time support for some users.

Final Thoughts

Overall, "MAPPY: Store Locator & Maps" is highly regarded by its users for its robust features and outstanding customer support. While the app meets most user requirements splendidly, minor hiccups such as bulk import issues and occasional time zone-related support delays exist. Despite these, the app remains a valued tool for merchants looking to enhance their store's location services and customer experience.

Sodee Pop

Mar 14, 2025  on Shopify

Excited to use this app on my website. I had troubles setting it up, but their team was able to take over and get it done for me. They were great to work with! However, it took time (2 days) to get through to someone on their "live chat". We ended up communicating through email, which was just fine and got the job done. I was grateful for their help! Overall good experience and the map feature looks good. Great prices too

Mo&Co

Mar 07, 2025  on Shopify

MAPPY was super easy to install and setup, even for a Shopify novice. The support team are really helpful and work with you to make sure you're happy with the customisations made - free of charge! It offers a great, professional solution for showcasing stockists.

Myco Pet

Mar 06, 2025  on Shopify

Service is great. I had an issues getting the app on my page. I contacted support and they fixed it in 3 days. A little slow in my opinion, but they still got the job done and I'm happy.

Illuminart

Mar 05, 2025  on Shopify

Very nice app, relatively easy to set up if instructions are followed. Had an issue with the map not showing on the desktop view but the support team very quickly sorted it for me.

YcNeo

Mar 04, 2025  on Shopify

Great app with excellent support! The customization options are flexible, and the team at BSS Commerce is very helpful and responsive. They quickly implemented the changes I needed and made sure everything worked perfectly. Highly recommended!

természet egészsége

Feb 27, 2025  on Shopify

The app is very useful, and I hope it will greatly assist in building and promoting the store network to customers. The customer service is excellent and immediately helped fulfill all requests. I can wholeheartedly recommend it.

RAPTOR FRANCE

Feb 25, 2025  on Shopify

Merci à Elio et Sean, qui ont été d'une grande aide pour m'aider a personnaliser l'appli au couleur de ma boutique ! Réactivité, efficacité et professionnalisme ! Je recommande vivement cette application ;-)

Ozark Mountain Foods

Feb 24, 2025  on Shopify

Great and easy experience! I had a bit of trouble with the cloud based map on the store locator page in Shopify. After troubleshooting it myself -- I reached out to tech support and was paired up with ELIO. He was able to fix the problem almost instantly. I was very impressed by the speed of his support. He was very kind and went out of his way to help me organize data into a CSV file for me to help with store locations importation. If I have have any issues again, I hope that I will be matched with ELIO again! That man needs a pay raise!!!

Urban Circus

Feb 02, 2025  on Shopify

So far, so good ! The app seems to answer our needs. Elio and the whole team have been reactive and great help to set everything up and seem to be attentive to suggestions in order to help make the app even better. I recommend.

Queue Shoes

Jan 20, 2025  on Shopify

Searched around for a good MAP that showcases our retail stores. MAPPY was the best one ! It allows you to add directions linked to google maps and that's one of the biggest features we needed. I wanted to know if could customize a certain feature they had for mobile. The team at MAPPY applied the feature for me in just a couple of days. 10/10 Customer Service and 5/5 app !

Market Wine Store

Jan 18, 2025  on Shopify

I came to MAPPY because the previous Map provider was suuuper slow and the team was unhelpful, and MAPPY was the exact opposite. User-friendly, visually pleasing, fast-loading and the support team (specially Elio) were super quick to help, and made sure to follow up with me when they didn't hear back, eager to assist.

iFi-audio

Jan 15, 2025  on Shopify

The app has been really great since I started using it to create dealer locations on my store. I fully recommend this app plus they do have a great customer service too

Hafele India

Jan 14, 2025  on Shopify

Very user friendly. Elio was very helpful in his support and resolved all our queries with patience.

Rubber Ducky Drink Co.

Jan 08, 2025  on Shopify

Mabel's customer service is outstanding, We were having a color / font issue and they were able to fix it very quickly!

Stinner Frameworks

Dec 10, 2024  on Shopify

The Mappy App is intuitive and fairly straight forward to install. Customer support, especially Mabel, is very helpful and has always resolved any issues quickly and professionally. The App display is very professional and the ability to add in so much information is very helpful. I would highly recommend this app.

AutoHausCarbon

Dec 09, 2024  on Shopify

Great little app with plenty of customisation options to make it fit your needs such as being able to adjust the wording used. The team as always are on hand to offer support and free customisation of css styling to integrate the app into your shop visually seamlessly! 5/5 for their support and customer service

Elevated Equipment Supply

Dec 05, 2024  on Shopify

Great app, just what we needed. Small issue with extra space at the bottom, but the Mappy Devs helped fix it in 1 day. Would highly recommend it!

houseofatlas

Dec 03, 2024  on Shopify

Support team has been incredibly helpful in accomodating our custom requests, and app works as expected out of the box, import process is smooth and format is sensical.

Coalition Snow

Dec 01, 2024  on Shopify

The app was really easy to install and easy to add locations. When I ran into an issue of the background color not matching our store theme, Jena was incredibly quick to resolve the issue. Excellent communication and love the way it looks on our site.

Castell de Fusta

Nov 24, 2024  on Shopify

Perfect app for store location we have tried so far, pint the store and see it in the google maps, then it also gets you directions, shout out to Jena & Mabel from support who are right on business when you need help, cheers on the dev team as well for super efficient resolution of difficulties. Highly recommended App, great plans, don't look any further

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