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Customer reviews: MAPPY: Store Locator & Maps

Develop by Shopify

Reviews (250)

Overall rating
4.9

What Merchants Think

The general consensus among merchants using the "MAPPY: Store Locator & Maps" app is overwhelmingly positive. Users have found the app to be user-friendly, effective, and fast-loading. Many have praised the app's intuitive interface and the ease with which it integrates Google Maps directions, making it suitable for showcasing retail stores and dealer locations. A recurring highlight is the exceptional customer support, particularly mentioning team members like Elio, Jena, and Mabel. Merchants feel that the support team is responsive, efficient, and willing to accommodate custom requests, greatly enhancing their overall experience.

Key Strengths

  • Exceptional customer support, often highlighting responsiveness and expertise of specific team members like Jena, Elio, and Mabel.
  • Easy integration with Google Maps for directions and location services.
  • Smooth and fast-loading interface.
  • Easy setup and installation process.
  • High level of customization to fit store themes and specific needs.

Common Concerns

  • Issues with bulk import functionality, specifically with CSV file uploads.
  • Time zone differences that may delay real-time support for some users.

Final Thoughts

Overall, "MAPPY: Store Locator & Maps" is highly regarded by its users for its robust features and outstanding customer support. While the app meets most user requirements splendidly, minor hiccups such as bulk import issues and occasional time zone-related support delays exist. Despite these, the app remains a valued tool for merchants looking to enhance their store's location services and customer experience.

Waves Studio

Oct 01, 2025  on Shopify

Its really good, I like that it is easy to insert our locations and the set up is also very minimalistic which is perfect for our brand.

Fluid X Limited

Sep 28, 2025  on Shopify

I'm loving this map app, it is very easy to use with great customer service, my questions are answered right away.

Slappas Thongs

Sep 23, 2025  on Shopify

I have just installed Mappy and couldn't get it installed correctly and Sean has been extremely helpful and made the installation complete. Very happy with the help and it was instant. So far I can highly recommend. I was previously using another app Projus and did not get help. Thanks Mappy

Fake It! Tan

Sep 21, 2025  on Shopify

The app works so well! exactly what i was looking for! I was a little but stuck making the map full screen on desktop, customer support as amazing and did it for me straight away and was complete under 30 minutes!

Facco Gioielli

Sep 18, 2025  on Shopify

ho trovato MAPPY e mi sono subito trovato bene, assistenza veloce e molto gentili. L'applicazione è fluida e bella. Ottimo acquisto

ALAGI

Sep 12, 2025  on Shopify

The support team was incredibly responsive and polite. I requested the removal of the Mappy watermark, and they handled it quickly without any hassle. They confirmed the change and made sure everything was perfect. Great customer service highly recommend this app!

Wild Tree Bee Company

Sep 12, 2025  on Shopify

Mappy makes adding a store locator page super easy. It only took me a few minutes to add my locations and boom! Done!

Fátima by Henna Perú

Aug 23, 2025  on Shopify

I have tried everything so that the bulk imports of my locations pin but they wont. When i enter each location page and delete a letter, then I write it exactly the same, it works. But I cant to that for all the locations manually because it would take ages. I think Mappy may have a bug (only geocoding when a manual edit event happens). Please I need support to run a bulk geocode refresh on my account from your backend. Awaiting for your help.

AU REVOIR PARIS

Aug 21, 2025  on Shopify

Excellent app, and great Support. Sean was very helpful and fixed all our set up for a fantastic experience and view. The maps work really well and we have other interesting features too. Recommended!

Separett® Composting Toilets

Aug 14, 2025  on Shopify

I had a small issue with the app and contacted their team through the chat. I must say that their customer service is out of this world! 6/5 if it would be possible!

Spacefish Army

Aug 12, 2025  on Shopify

Just started using Mappy but so far it's excellent! I need something tweaked and support fixed it in under 10 minutes. I'm impressed!

Bonfire Coffee Store

Aug 06, 2025  on Shopify

Very helpful support! I needed to change a couple things to make it on brand, and their team was quick to help! Appreciate it!

LArtiZana

Aug 05, 2025  on Shopify

This solution has proven invaluable to our business operations, complemented by exceptional customer support.

Bluvall

Aug 03, 2025  on Shopify

MAPPY is exactly what we were looking for—clean design, easy to use, and fits our needs perfectly. The support team was incredibly patient and helped us set everything up quickly. Really appreciate their fast and friendly service.

Birdfy

Aug 01, 2025  on Shopify

The assistant service is very good, it has helped me twice, and every time I reply and resolve it, it is very fast.

Les Arcadiens

Aug 01, 2025  on Shopify

The Mappy Store Locator app is well-designed and easy to set up. The interface is clean and intuitive, and the support team is incredibly responsive and helpful. Highly recommend!

Soy's Kantjeboord

Jul 25, 2025  on Shopify

It has helped us a lot by letting customers now we moved location. And everything works fine, it is quite basic but sometimes that's all you need.

Auto-Key.no AS

Jul 25, 2025  on Shopify

This is the ultimate store locator app, works just perfect. And the most important is the support you get if you experience some issue. I can recommend this app at it strongest.

Memory-Block-ireland

Jul 17, 2025  on Shopify

Very easy to install, super active support - very very helpful and kind. Absolutely love it. Thanks. Spoke to Bean - he was very helpful and amazing. Even went a step further and helped. Thanks MAPPY.

care4myfeet

Jul 16, 2025  on Shopify

Love the free features, customer service was quick to respond to fix an issue I had with the map. Would recommend!

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