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Customer reviews: MAPPY: Store Locator & Maps

Develop by MAPPY

Reviews (208)

Overall rating
4.9

What Merchants Think

The general consensus among merchants using the "MAPPY: Store Locator & Maps" app is overwhelmingly positive. Users have found the app to be user-friendly, effective, and fast-loading. Many have praised the app's intuitive interface and the ease with which it integrates Google Maps directions, making it suitable for showcasing retail stores and dealer locations. A recurring highlight is the exceptional customer support, particularly mentioning team members like Elio, Jena, and Mabel. Merchants feel that the support team is responsive, efficient, and willing to accommodate custom requests, greatly enhancing their overall experience.

Key Strengths

  • Exceptional customer support, often highlighting responsiveness and expertise of specific team members like Jena, Elio, and Mabel.
  • Easy integration with Google Maps for directions and location services.
  • Smooth and fast-loading interface.
  • Easy setup and installation process.
  • High level of customization to fit store themes and specific needs.

Common Concerns

  • Issues with bulk import functionality, specifically with CSV file uploads.
  • Time zone differences that may delay real-time support for some users.

Final Thoughts

Overall, "MAPPY: Store Locator & Maps" is highly regarded by its users for its robust features and outstanding customer support. While the app meets most user requirements splendidly, minor hiccups such as bulk import issues and occasional time zone-related support delays exist. Despite these, the app remains a valued tool for merchants looking to enhance their store's location services and customer experience.

Bonfire Coffee Store

Aug 06, 2025  on Shopify

Very helpful support! I needed to change a couple things to make it on brand, and their team was quick to help! Appreciate it!

LArtiZana

Aug 05, 2025  on Shopify

This solution has proven invaluable to our business operations, complemented by exceptional customer support.

Bluvall

Aug 03, 2025  on Shopify

MAPPY is exactly what we were looking for—clean design, easy to use, and fits our needs perfectly. The support team was incredibly patient and helped us set everything up quickly. Really appreciate their fast and friendly service.

Birdfy

Aug 01, 2025  on Shopify

The assistant service is very good, it has helped me twice, and every time I reply and resolve it, it is very fast.

Les Arcadiens

Aug 01, 2025  on Shopify

The Mappy Store Locator app is well-designed and easy to set up. The interface is clean and intuitive, and the support team is incredibly responsive and helpful. Highly recommend!

Soy's Kantjeboord

Jul 25, 2025  on Shopify

It has helped us a lot by letting customers now we moved location. And everything works fine, it is quite basic but sometimes that's all you need.

Auto-Key.no AS

Jul 25, 2025  on Shopify

This is the ultimate store locator app, works just perfect. And the most important is the support you get if you experience some issue. I can recommend this app at it strongest.

Memory-Block-ireland

Jul 17, 2025  on Shopify

Very easy to install, super active support - very very helpful and kind. Absolutely love it. Thanks. Spoke to Bean - he was very helpful and amazing. Even went a step further and helped. Thanks MAPPY.

care4myfeet

Jul 16, 2025  on Shopify

Love the free features, customer service was quick to respond to fix an issue I had with the map. Would recommend!

The Moto Academy

Jul 15, 2025  on Shopify

This app works amazingly well. Very nice user experience. I did have to use customer service a few times for questions and integration issues. They answered within minutes, and resolved all issues!

Lino & Sons Jewellery

Jul 10, 2025  on Shopify

I’m still trying out this app, and so far I’m happy using it because it can connect to Google Maps to search for store locations.

Ferox Bikes

Jul 09, 2025  on Shopify

The support team was incredibly responsive and polite. I requested the removal of the Mappy watermark, and they handled it quickly without any hassle. They confirmed the change and made sure everything was perfect. Great customer service highly recommend this app!

note! Online

Jul 03, 2025  on Shopify

I had a great experience with Sean while resolving a question I had about the Mappy Store Locator. He was very helpful, clear in his explanations, and solved my issue quickly and efficiently. Excellent support, thank you so much, Sean!

Power Driven Diesel

Jun 24, 2025  on Shopify

They got up and helped me at 4am their time. Great support. The API set up for Google Maps was a little frustrating, but not something Mappy is in control of. I like the customization options for how the map displays. The text was showing up too light for my theme, so I sent in a chat and they were able to quickly make all the text black on my map. Looks amazing now.

myBrainCo

Jun 12, 2025  on Shopify

Exceptional customer support! Mabel responded promptly and went above and beyond to deliver all the directions and personalised customisations we needed — all in record time. Highly recommend their service.

Le Port de l'Inde

Jun 08, 2025  on Shopify

MAPPY is exactly what we needed for our site. Exceptional support on everything we had difficulty with and any customization we wanted

KONA CAVE®

Jun 02, 2025  on Shopify

Great app. Super happy with the ease and function of the app - and great service too. As soon as I downloaded it, I had some styling questions. I used the chat option and Mabel had everything sorted within minutes. The price can't be beat either. Highly recommend Mappy.

Day6 Bikes

Jun 01, 2025  on Shopify

Live chat was 100% helpful. Available instantly and able to help me out in minutes. App it easy to install, easy to add to my website, simple to add new stores, and looks great. The most reasonable price I found on the app store. Glad I went with this one!

HerEXTENSIONS

May 29, 2025  on Shopify

Elio war sehr bemüht mir bei meinem Problem zu helfen und hat es am Ende gelöst. Die App funktioniert wunderbar. Ich bin zufrieden damit.

Standard Clay Company

May 23, 2025  on Shopify

Mappy support staff was extremely patient and helpful. I had some trouble getting the map to show up due to needing help with some settings and Mappy figured it out in a friendly courteous manner. Extremely helpful support.

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