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Customer reviews: MAPPY: Store Locator & Maps

Develop by Tech Arms

Reviews (170)

Overall rating
4.9

What Merchants Think

The general consensus among merchants using the "MAPPY: Store Locator & Maps" app is overwhelmingly positive. Users have found the app to be user-friendly, effective, and fast-loading. Many have praised the app's intuitive interface and the ease with which it integrates Google Maps directions, making it suitable for showcasing retail stores and dealer locations. A recurring highlight is the exceptional customer support, particularly mentioning team members like Elio, Jena, and Mabel. Merchants feel that the support team is responsive, efficient, and willing to accommodate custom requests, greatly enhancing their overall experience.

Key Strengths

  • Exceptional customer support, often highlighting responsiveness and expertise of specific team members like Jena, Elio, and Mabel.
  • Easy integration with Google Maps for directions and location services.
  • Smooth and fast-loading interface.
  • Easy setup and installation process.
  • High level of customization to fit store themes and specific needs.

Common Concerns

  • Issues with bulk import functionality, specifically with CSV file uploads.
  • Time zone differences that may delay real-time support for some users.

Final Thoughts

Overall, "MAPPY: Store Locator & Maps" is highly regarded by its users for its robust features and outstanding customer support. While the app meets most user requirements splendidly, minor hiccups such as bulk import issues and occasional time zone-related support delays exist. Despite these, the app remains a valued tool for merchants looking to enhance their store's location services and customer experience.

Standard Clay Company

May 23, 2025  on Shopify

Mappy support staff was extremely patient and helpful. I had some trouble getting the map to show up due to needing help with some settings and Mappy figured it out in a friendly courteous manner. Extremely helpful support.

SweetHerd

May 20, 2025  on Shopify

Esperienza molto positiva: il team è stato sempre disponibile ad aiutarci e a supportarci nelle modifiche. Consigliamo vivamente l'applicazione! Very positive experience: the team was always ready to help and support us with the changes. We highly recommend the app!

Uig Lodge

May 20, 2025  on Shopify

I had an excellent experience with Mabel ! She was so kind and helped me sort out the map appearance on Shopify - exceptional customer service. They could not have been more helpful.

INFERNO BODY JEWELLERY

May 17, 2025  on Shopify

More affordable than other similar apps, enough customisation options and free customisation by the team to match your theme. So far so good!

IRTReels

May 07, 2025  on Shopify

Extremely happy with MAPPY customer service. Contacted them and overnight one of their techs Mabel had redesigned the app to fit our theme we were working on. It was not in their list of themes they had already done before but by the very next morning the appearance of the app was adjusted to perfectly fit the appearance of our new theme. I was expecting to have to adjust everything myself, but Mabel had taken care of all of it. much thanks!

Joint Operations Recovery

May 01, 2025  on Shopify

Good app – easy to set up, though I had issues with the Google API, which their support team quickly resolved via live chat. Would recommend to others

Idoneus Sports

Apr 26, 2025  on Shopify

Had an issue with the app, within 2 minutes from the support team I was back up and running. I had no idea how to fix it but the support team knew how to direct me and were patient with someone that isn't the greatest with tech. Thanks to Elio for the save!

Daisy London

Apr 15, 2025  on Shopify

Great app which was easy to use. Spoke to the developers about some custom design and colour which they responded and assisted very quickly. Highly recommend

Kiperin

Apr 09, 2025  on Shopify

BSS Commerce'den Elio. Tüm Sorumlarıma ve problemlerime hızlıca cevap verip birçok sorunumu çözdü mesai mefhumu gözetmeksizin.Çok teşekkür ediyorum

Vueroid Dashcams

Apr 08, 2025  on Shopify

Very nice and easy to use store locator app. Support is human and replies immediately even if I only used the free version. Will consider subscribing soon. Awesomeness!

APACHE STAR

Apr 07, 2025  on Shopify

They’ve done an incredible job customizing the map for us and I can highly recommend. Everything works perfectly, looks nice and the support is great and very helpful.

Hatoya

Apr 07, 2025  on Shopify

Great customer service! They are very flexible, quick, and friendly. The service itself is amazing, too.

Sodee Pop

Mar 14, 2025  on Shopify

Excited to use this app on my website. I had troubles setting it up, but their team was able to take over and get it done for me. They were great to work with! However, it took time (2 days) to get through to someone on their "live chat". We ended up communicating through email, which was just fine and got the job done. I was grateful for their help! Overall good experience and the map feature looks good. Great prices too

Mo&Co

Mar 07, 2025  on Shopify

MAPPY was super easy to install and setup, even for a Shopify novice. The support team are really helpful and work with you to make sure you're happy with the customisations made - free of charge! It offers a great, professional solution for showcasing stockists.

Myco Pet

Mar 06, 2025  on Shopify

Service is great. I had an issues getting the app on my page. I contacted support and they fixed it in 3 days. A little slow in my opinion, but they still got the job done and I'm happy.

Illuminart

Mar 05, 2025  on Shopify

Very nice app, relatively easy to set up if instructions are followed. Had an issue with the map not showing on the desktop view but the support team very quickly sorted it for me.

YcNeo

Mar 04, 2025  on Shopify

Great app with excellent support! The customization options are flexible, and the team at BSS Commerce is very helpful and responsive. They quickly implemented the changes I needed and made sure everything worked perfectly. Highly recommended!

természet egészsége

Feb 27, 2025  on Shopify

The app is very useful, and I hope it will greatly assist in building and promoting the store network to customers. The customer service is excellent and immediately helped fulfill all requests. I can wholeheartedly recommend it.

RAPTOR FRANCE

Feb 25, 2025  on Shopify

Merci à Elio et Sean, qui ont été d'une grande aide pour m'aider a personnaliser l'appli au couleur de ma boutique ! Réactivité, efficacité et professionnalisme ! Je recommande vivement cette application ;-)

Ozark Mountain Foods

Feb 24, 2025  on Shopify

Great and easy experience! I had a bit of trouble with the cloud based map on the store locator page in Shopify. After troubleshooting it myself -- I reached out to tech support and was paired up with ELIO. He was able to fix the problem almost instantly. I was very impressed by the speed of his support. He was very kind and went out of his way to help me organize data into a CSV file for me to help with store locations importation. If I have have any issues again, I hope that I will be matched with ELIO again! That man needs a pay raise!!!

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