CXS Track Orders helps merchants give customers a simple way to check their order and shipment status. Customers can view tracking updates without contacting support, which reduces repeated queries and keeps them informed. Merchants can manage shipments from one dashboard, control email updates, and use custom statuses like “Processing” or “Ready to Ship,” along with basic details such as delivery status and pending orders.

• Create a customised order tracking page for your customers on the storefront
• Flexible order lookup options, allowing tracking via order number or tracking ID
• Set custom shipment statuses and estimated delivery date for better transparency
• Auto-translate carrier shipping updates into the customer’s native language
• Get a centralised view of insights with a dedicated analytics section