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Customer reviews: Customily Product Personalizer

Develop by Shopify

Reviews (233)

Overall rating
4.7

What Merchants Think

The "Customily Product Personalizer" app is highly praised by merchants for its powerful customization features and excellent customer support. While there is a learning curve, many users find that once they navigate the initial setup, the app becomes an invaluable tool for personalization. Numerous reviews highlight the positive impact the app has on business efficiency and customer satisfaction, though some users express concerns over the app's cost and support responsiveness.

Key Strengths

  • Extensive customization features that enhance the shopping experience
  • Outstanding customer support, with specific praises for team members like Jhofre, Florencia, and Jose
  • Real-time product preview feature, which boosts customer engagement
  • The app's capability to integrate seamlessly with various print-on-demand platforms
  • Strong support community with tutorials and guidance available

Common Concerns

  • Steep learning curve that requires dedicated time to master
  • High cost of the app, particularly transaction fees causing dissatisfaction among some users
  • Technical issues and setup difficulties experienced by some users
  • Occasional delays or challenges in reaching customer support
  • Some users find the app less user-friendly compared to competitors like Teeinblue

Final Thoughts

The "Customily Product Personalizer" app is a robust tool offering significant benefits for businesses looking to enhance product personalization. Its powerful features and excellent support team are frequently highlighted by users. However, the app's complexity and cost can be deterrents for some. Overall, the app garners a positive reception from many merchants who appreciate its capability to transform their businesses and boost customer engagement.

Free Sunshields

Dec 26, 2024  on Shopify

Jose was incredibly helpful with us while creating our first product. The app is very user friendly from both the customer and business sides. Maybe one of the easiest apps when it comes to a Product Personalizer/Customizer.

MothersFamilyRings.com

Dec 18, 2024  on Shopify

Our customers frequently expressed interest in seeing personalized versions of our products, but we struggled to meet that demand in the past. After consulting with members of a Facebook group, we were introduced to Customily, and it has been a game-changer for our business. With their support and a partner they recommended, we successfully implemented a robust personalization solution. Since integrating Customily, we've observed a significant increase in conversion rates, and customer feedback has been overwhelmingly positive—many appreciate the ability to visualize their customized product directly on our website. We highly recommend this app for businesses looking to enhance their personalization capabilities.

Incredible Cookies

Dec 16, 2024  on Shopify

We started our business just over a year ago and could not be happier with the Customily app and the support team. Communications on current features and new functionality becoming available are first class. They are the best and our business has grown far beyond our original expectations. It is unusual to find a solid platform and with such a great support team - these guys are the real deal. We could not be happier and look forward to a long term partnership.

Marinotte Design

Dec 15, 2024  on Shopify

Cette application est parfaite pour une personnalisation poussée de produits. De plus le service client qui est vraiment efficace et réactif. Je recommande fortement !

Arete Pickleball

Dec 13, 2024  on Shopify

Jhofre Marquez was wonderful at helping us onboard. And he's been setting up weekly meetings to ensure Customly is fit for us. He's an incredibly diligent worker.

Katherine Candle

Dec 11, 2024  on Shopify

Very useful efficient support good service solutions accurately thanks a lot!!!!

Essence's of Royalty

Dec 04, 2024  on Shopify

Moontowne

Dec 02, 2024  on Shopify

Fast communication and great customer service. Really great program :), The onboarding zoom was excellent.

Real Gifts Of Love

Nov 28, 2024  on Shopify

It a good app, after the learning curve

Lelafine

Nov 25, 2024  on Shopify

Yacht Merch

Nov 24, 2024  on Shopify

Great Customer Service. I asked if a product could be added and the same day it was added. Great work :)

purrycatstore

Nov 24, 2024  on Shopify

Still learning the ins and outs but the app is quite powerful. Designing your own POD template is easy.

Atelier Amelia

Nov 11, 2024  on Shopify

Lovely support, always ready to help! Obviously, if you want to take designs, product bases etc. to a 'next level' experience, there is a learning curve. But many YouTube videos are available, and also a help-section in the app. Recently, new 'onboarding-sessions' were added also. And because the possibilities are so enormous within the app, and sometimes a bit overwhelming, I'm glad the team is there to assist and guide. Overall, very happy!

Stilnest

Nov 11, 2024  on Shopify

Very nice app and support! :)

Walledio

Nov 07, 2024  on Shopify

Customily Product Personalizer has been a game-changer for my business! I recently had a meeting with Josema from the support team, and his assistance was exceptional. He took the time to understand my specific needs and tailored the support to ensure everything worked smoothly. Every question was answered in detail, and he went above and beyond to set me up for success. This level of support is rare, and I highly recommend Customily for anyone looking to provide a personalized experience to their customers!

medgravyr

Nov 05, 2024  on Shopify

Great app, great support :)

Lafloid

Nov 04, 2024  on Shopify

Super profesional!!

Viralcitron

Oct 28, 2024  on Shopify

The app offers many features, which is a strength. However, compared to other apps, it takes much more time due to some repetitive steps. There is also some difficulty in reaching support, and responses to questions take quite a long time. In fact, almost the only person assisting us has been Truong Quynh.

ReNew Golf Balls

Oct 27, 2024  on Shopify

Henri was great. He was very helpful Request #46430: How would you rate the support you received? My dissatisfaction was not with him. I wanted to make that clear I love the App Wish I could communicate by phone for support when needed..

Charmies

Oct 24, 2024  on Shopify

Great program to personalize your POD products. They even have premade designs that are easy to make your own, too! Some of the aspects take a little learning, but they provide tons of tutorials and videos on you tube to help you find your way. It's so worth it to learn because the finished products are amazing and customers love the attention to detail.

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