Reviews: Customily Product Personalizer

Customer reviews: Customily Product Personalizer

Reviews (254)

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What Merchants Think

The "Customily Product Personalizer" app is highly praised by merchants for its powerful customization features and excellent customer support. While there is a learning curve, many users find that once they navigate the initial setup, the app becomes an invaluable tool for personalization. Numerous reviews highlight the positive impact the app has on business efficiency and customer satisfaction, though some users express concerns over the app's cost and support responsiveness.

Key Strengths

Extensive customization features that enhance the shopping experience
Outstanding customer support, with specific praises for team members like Jhofre, Florencia, and Jose
Real-time product preview feature, which boosts customer engagement
The app's capability to integrate seamlessly with various print-on-demand platforms
Strong support community with tutorials and guidance available

Common Concerns

Steep learning curve that requires dedicated time to master
High cost of the app, particularly transaction fees causing dissatisfaction among some users
Technical issues and setup difficulties experienced by some users
Occasional delays or challenges in reaching customer support
Some users find the app less user-friendly compared to competitors like Teeinblue

Final Thoughts

The "Customily Product Personalizer" app is a robust tool offering significant benefits for businesses looking to enhance product personalization. Its powerful features and excellent support team are frequently highlighted by users. However, the app's complexity and cost can be deterrents for some. Overall, the app garners a positive reception from many merchants who appreciate its capability to transform their businesses and boost customer engagement.

The Chill Blanket

Apr 03, 2024 on Shopify

Customily went the extra mile to help me get my shop and templates set up. They saved me days worth of work, and now my customers get a live preview of their customized Chill Blanket. Great support and easy to learn how to use the app. Thanks a million!

Your Gift Creations

Apr 02, 2024 on Shopify

I've been using Customily for a little over a month, and they may have the best support team out of any app I've used. They have guided me through every speedbump / issue I have faced and I can't thank them enough. The app has a small learning curve, but it is extremely powerful! I'd recommend Customily to anyone looking to create customizable products in their online shop.

Artis Designs

Mar 28, 2024 on Shopify

Amazing tool with exceptional customer support, I use their chat to solve all my problems and their team is amazing!

Cockuterie Boards

Mar 27, 2024 on Shopify

This app has completely changed my store. Customily has allowed me add an incredibly personal touch for my customers and they love the interactive feature that allows them to design their board LIVE in real time - a truly unbelievable customer experience. But the best part by far is the support. Jose and the entire support team are always there to assist with the more technical aspects and will continue to work with you until you are 100% satisfied with its functionality. Very grateful for Customily and am excited to keep using it and offering it for my customers.

Season Spin

Feb 01, 2024 on Shopify

Amazing App!! This has help me elevate my designs with the personalization options and the library of clipart available. The best part is the customer can see exactly what they are getting on screen as they make their selections and it takes out the back and forth contact with them confirming their order.

QuoteMyWall

Jan 26, 2024 on Shopify

Fantastic customer service from this app. Best I've ever received since starting my store 6 years ago. Great app, does what it says on the tin. Very happy customer. Sorted out a little problem I originally had, but this was my error and confusion. All was sorted. Highly recommend!

GoDuckee

Dec 15, 2023 on Shopify

Excellent experience with Customily. The support team and dev team are so helpful. Whenever there are problems using the app, they always reach out to us promptly. They keep upgrading to enhance customer satisfaction with the personalized products. What we love most is the real-time preview - making products much more attractive to customers. Highly recommend!