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Customer reviews: Customily Product Personalizer

Develop by Customily

Reviews (276)

Overall rating
4.6

What Merchants Think

The "Customily Product Personalizer" app is highly praised by merchants for its powerful customization features and excellent customer support. While there is a learning curve, many users find that once they navigate the initial setup, the app becomes an invaluable tool for personalization. Numerous reviews highlight the positive impact the app has on business efficiency and customer satisfaction, though some users express concerns over the app's cost and support responsiveness.

Key Strengths

  • Extensive customization features that enhance the shopping experience
  • Outstanding customer support, with specific praises for team members like Jhofre, Florencia, and Jose
  • Real-time product preview feature, which boosts customer engagement
  • The app's capability to integrate seamlessly with various print-on-demand platforms
  • Strong support community with tutorials and guidance available

Common Concerns

  • Steep learning curve that requires dedicated time to master
  • High cost of the app, particularly transaction fees causing dissatisfaction among some users
  • Technical issues and setup difficulties experienced by some users
  • Occasional delays or challenges in reaching customer support
  • Some users find the app less user-friendly compared to competitors like Teeinblue

Final Thoughts

The "Customily Product Personalizer" app is a robust tool offering significant benefits for businesses looking to enhance product personalization. Its powerful features and excellent support team are frequently highlighted by users. However, the app's complexity and cost can be deterrents for some. Overall, the app garners a positive reception from many merchants who appreciate its capability to transform their businesses and boost customer engagement.

Race Pace Designs

Oct 10, 2024  on Shopify

The learning curve was/is steep, but once you get that down, It's very flexible with what it can do. I've gone through several web meetings with Jose and I wanted to do something that hadn't been done. Jose sorted it out, figured out the steps needed to make it work and It works perfectly. Augusto has also been incredible, developing methods to get the final product figured out. They are very good to work with and I highly recommend. It will constantly evolve, but this site is driven by customily, and its working perfectly. https://racepacedesigns.com/

Vasaboden

Oct 08, 2024  on Shopify

Really good customer support that fixes almost any issue within a good time. Also a great community where suggestions from customers (us) is taken seriously and being evaluated ...and if possible implemented in the tool. Also a great tool to work with

Tarla

Oct 06, 2024  on Shopify

La aplicación es muy buena! Me encantan todas las personalizaciones que se pueden hacer. Recibí excelente soporte con Jhofre Marquez. Me ayudaron a crear mis productos y la comunicación fue excelente. Muy satisfecha.

ZING KICKS

Oct 01, 2024  on Shopify

Working with Jhofre Marquez has made my experience with Customily genuinely great. I highly recommend Customily for your personalization needs. It's a great company with exceptional customer service.

Art of Galom Shop

Sep 24, 2024  on Shopify

Customily is a great app for Shopify to be up to date with the market trends for customization products. The app has a lot of features, which will require time to learn, but very rapidly it's obvious, how much potential and opportunities it provides for the shop owners and designers. The support team is really amazing, for most of the questions there are already tutorials and solutions within the app, but the team is very patient in steering their users in the right direction or explain it extra if needed. Direct integration with many POD providers is a big plus. Thank you guys!

PhotoWeavers

Sep 18, 2024  on Shopify

Hands down the best app we've found for product customization! We are a manufacture. Customily's set of tools gave us the ability to personalize our products on ALL major platforms allowing our customers to easily get the orders customized and to their shops or homes quickly. Support: AMAZING. Price: AMAZING

Teesdily.com

Sep 17, 2024  on Shopify

This app is quite difficult with many features. But thanks to the development team and the support team, they have supported me a lot to improve my product. My questions are mostly answered quickly. However, sometimes I cannot contact the support team via Chatlive even though it is during business hours. But no problem, the support team is still very friendly and enthusiastic. Thank you to the whole team, hope the team will continue to develop stronger and have more diverse features for sellers.

Adamell.pl

Sep 16, 2024  on Shopify

Bohyzhan

Sep 16, 2024  on Shopify

Your technicians were very patient and professional, and they made the product page of my custom jewelry appear perfectly. Thank you.

The Classic Store

Sep 03, 2024  on Shopify

Very nice app to use for customize, but i wish it was allowing customer to upload their pictures instead of cartoon , but i am happy with the app, it is easy to use, design and custom. I had to cancel my subscription because i ca not afford the price is too high.

Classy Stitches

Aug 20, 2024  on Shopify

I have a very unique product that I offer and Jose from the customily team was able to help me and spend tons of time making sure that my product was set up exactly the way I envisioned it. He made videos to help walk me through updating the features in the future and was SO helpful in making sure my products were exactly what I needed. The customer support team is so helpful!

Pix and Pea Products

Aug 15, 2024  on Shopify

Once you learn how to use this program it's not that difficult and you'll be happy that you took the time to figure out how to use it. There is a learning curve but I have had nothing but great interaction with their representatives. My questions have all been answered quickly and with patience I sometimes didn't deserve with the silly questions I might be asking. If you want to customize products, this is the way to go. Once you set it up, you're done. Give it a try. I don't think you'll regret it.

Digorestte

Jul 28, 2024  on Shopify

O aplicativo é muito bom! Te dá muitas alternativas de edições e facilitou muito os pedidos em minha loja. O time de suporte também sempre disposto a ajudar. Recomendo.

Leathering

Jul 17, 2024  on Shopify

The app offer great customizations and has helped our store grow really fast.

Happy Paws Pet Candles Co.

Jul 10, 2024  on Shopify

Awesome Sauce!!! This app was like finding GOLD! Love it because the possibilities are pretty much endless. Also, the customer service support team does a great job. They are always willing to help and even share extra tips. Highly recommend trying them out.

Designs From Luna

Jun 29, 2024  on Shopify

Love this app . its very powerful and not easy at first, but the team is great and always ready to help , when creating designs or playing with templates i just wish there was a bit more details on what does what , but so far i love what this app can do and priovide.

GiftingMyWay.com

Jun 20, 2024  on Shopify

App works great! Wish I had discovered this years ago.

Family Gift Mall

Jun 20, 2024  on Shopify

Customily is an amazing personalization app. You can do anything you want with it. So, so, sooooo powerful!

RedLipsVixen.store

Jun 04, 2024  on Shopify

Thank you for creating this app. I am new and just learning how to use it. The Youtube videos are great. The Live sessions are very informative. I needed more understanding about the app than the support person could convey to me, so they set me up for a live one on one training call. That call was Awesome. Plenty of help available if you need it. I am glad I choose to use this app and highly recommend it.

Any Gift For You

May 29, 2024  on Shopify

Although there is a huge learning curve for this app, and it's a bit pricey, the customer support is second to none! They go above and beyond to help me 'fix' my designs, which I almost always have to do. I also think the graphics and capabilities far surpass other customization apps. I appreciate having a weekly live class to attend and rely heavily on the YouTube replays.

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