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Customer reviews: Customily Product Personalizer

Develop by Customily

Reviews (276)

Overall rating
4.6

What Merchants Think

The "Customily Product Personalizer" app is highly praised by merchants for its powerful customization features and excellent customer support. While there is a learning curve, many users find that once they navigate the initial setup, the app becomes an invaluable tool for personalization. Numerous reviews highlight the positive impact the app has on business efficiency and customer satisfaction, though some users express concerns over the app's cost and support responsiveness.

Key Strengths

  • Extensive customization features that enhance the shopping experience
  • Outstanding customer support, with specific praises for team members like Jhofre, Florencia, and Jose
  • Real-time product preview feature, which boosts customer engagement
  • The app's capability to integrate seamlessly with various print-on-demand platforms
  • Strong support community with tutorials and guidance available

Common Concerns

  • Steep learning curve that requires dedicated time to master
  • High cost of the app, particularly transaction fees causing dissatisfaction among some users
  • Technical issues and setup difficulties experienced by some users
  • Occasional delays or challenges in reaching customer support
  • Some users find the app less user-friendly compared to competitors like Teeinblue

Final Thoughts

The "Customily Product Personalizer" app is a robust tool offering significant benefits for businesses looking to enhance product personalization. Its powerful features and excellent support team are frequently highlighted by users. However, the app's complexity and cost can be deterrents for some. Overall, the app garners a positive reception from many merchants who appreciate its capability to transform their businesses and boost customer engagement.

Arete Pickleball

Dec 13, 2024  on Shopify

Jhofre Marquez was wonderful at helping us onboard. And he's been setting up weekly meetings to ensure Customly is fit for us. He's an incredibly diligent worker.

Katherine Candle

Dec 11, 2024  on Shopify

Very useful efficient support good service solutions accurately thanks a lot!!!!

Essence's of Royalty

Dec 04, 2024  on Shopify

Moontowne

Dec 02, 2024  on Shopify

Fast communication and great customer service. Really great program :), The onboarding zoom was excellent.

Real Gifts Of Love

Nov 28, 2024  on Shopify

It a good app, after the learning curve

Lelafine

Nov 25, 2024  on Shopify

Yacht Merch

Nov 24, 2024  on Shopify

Great Customer Service. I asked if a product could be added and the same day it was added. Great work :)

purrycatstore

Nov 24, 2024  on Shopify

Still learning the ins and outs but the app is quite powerful. Designing your own POD template is easy.

Atelier Amelia

Nov 11, 2024  on Shopify

Lovely support, always ready to help! Obviously, if you want to take designs, product bases etc. to a 'next level' experience, there is a learning curve. But many YouTube videos are available, and also a help-section in the app. Recently, new 'onboarding-sessions' were added also. And because the possibilities are so enormous within the app, and sometimes a bit overwhelming, I'm glad the team is there to assist and guide. Overall, very happy!

Stilnest

Nov 11, 2024  on Shopify

Very nice app and support! :)

Walledio

Nov 07, 2024  on Shopify

Customily Product Personalizer has been a game-changer for my business! I recently had a meeting with Josema from the support team, and his assistance was exceptional. He took the time to understand my specific needs and tailored the support to ensure everything worked smoothly. Every question was answered in detail, and he went above and beyond to set me up for success. This level of support is rare, and I highly recommend Customily for anyone looking to provide a personalized experience to their customers!

medgravyr

Nov 05, 2024  on Shopify

Great app, great support :)

Lafloid

Nov 04, 2024  on Shopify

Super profesional!!

Viralcitron

Oct 28, 2024  on Shopify

The app offers many features, which is a strength. However, compared to other apps, it takes much more time due to some repetitive steps. There is also some difficulty in reaching support, and responses to questions take quite a long time. In fact, almost the only person assisting us has been Truong Quynh.

ReNew Golf Balls

Oct 27, 2024  on Shopify

Henri was great. He was very helpful Request #46430: How would you rate the support you received? My dissatisfaction was not with him. I wanted to make that clear I love the App Wish I could communicate by phone for support when needed..

Charmies

Oct 24, 2024  on Shopify

Great program to personalize your POD products. They even have premade designs that are easy to make your own, too! Some of the aspects take a little learning, but they provide tons of tutorials and videos on you tube to help you find your way. It's so worth it to learn because the finished products are amazing and customers love the attention to detail.

LDSGIFT

Oct 21, 2024  on Shopify

The support team member, Julieta, gave quick response to me and arrange the setup at their end so that I can use my Customily account in two Shopify stores in short time.

Lafloid

Oct 20, 2024  on Shopify

JavaMania

Oct 18, 2024  on Shopify

Great software and amazing support from Jhofre! There is definitely a learning curve with the app and it's easy to get to 90% but that last 10% is challenging the first time around. Jhofre shared screens and took my concept and made it reality - and showed me how to do it. I'm independent now but know that I have both the software and the support to get to selling some customized products!

KrisPix

Oct 16, 2024  on Shopify

Sooo much better & more user friendly than other apps I tried. Helpful support too!

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