This is a fantastic app with tons of customization options, though it does come with a steep learning curve. What really makes the difference is the support team, they’re patient and helpful every step of the way. I especially want to thank Flor (Florencia), who went above and beyond. She instantly solved a mockup issue that other reps had to escalate, and even took extra time after our chat to fix a complex design logic problem and follow up with me by email. That kind of dedication is rare and truly appreciated! I actually tried to leave this note in the chat review, but the page refreshed, so I’m leaving it here instead. Thanks again Flor, and thanks Customily, for the great support and app!

I had a great experience working with Jose from Customily. He was professional, responsive, and very knowledgeable throughout the entire process. Jose took the time to answer my questions clearly and made sure everything was handled smoothly from start to finish. I really appreciated his attention to detail and friendly approach—it made the whole experience easy and stress-free. I would highly recommend working with him!

This is a fabulous app and fun to use. The customer service is absoultely terrific as well. Customer support by everyone, especially Julieta, has been amazing!

Quick and amazing live chat support. Keep it up

This is a great app to have in your wheelhouse! The videos are very informative resources and the one on one help is phenomenol!

This is a fabulous app and fun to use. The customer service is absoultely terrific as well.

The onboarding interview turned into a very informative private lesson in how I can offer product designs, with two choices between 24 options each, culminating in 576 possible cpmbination variations from one set of artwork. A gamechanger! Loving the potential!

Great tool. Can always find new additions I'd like to see, but they're continuously adding new features and you can tell they're diligently working to be the top player in the game. Excellent customer support. If you have problems 9 times out of 10 they will help you resolve them. Julieta and Augusto go above and beyond to assist and can't thank them enough for all their help.

Customily is a fantastic tool for customizing products on Shopify. It does take some getting used to at first, but every issue I ran into was easily solved thanks to their countless help videos, tutorials, and the very thorough help section on their website. Once you get the hang of it, the platform really shines and adds a ton of value to your store. Highly recommend!

Cecilia and Flor helped me today and they are both also absolutely amazing to work with! Very familiar with the app inside out and fast to troubleshoot. Celia is good at teaching to how to "fish" besides giving me "fishes". Flor is very organized and provided me with great advice to keep my files in the workflow organized. Together they helped me achieve my goal today.

The support team is truly great to work with, especially Oriana Alves who helped onboard me today by solving all my issues and answered all my questions with patience, kindness and deep knowledge of the app. This is the first time I try this app, and without her and another support staff who helped me solve my account issue, I wouldn't be able to get this far within half a day with this app. So, I'm really grateful for their support and would recommend it to other store owners with need to this custom product app. The app is also the best I've tested so far, and with this support team it stands out.

Essa plataforma mudou as regras do jogo da minha empresa!

Custom App is an excellent choice — easy and enjoyable to use, with outstanding support from Ngoc, who always responds promptly and professionally.

The rep Ngoc took care of my response in a timely and systematic manner. Thank you for the great support. Keep it up Customily team

It was great!

Ngoc has been very supportive and professional. I really appreciate the clear explanations and fast help. The communication was friendly and easy to follow, which made the whole process smooth.

It can take a little bit to get it started but the customer service is outstanding and always ready to help with anything. Made sure you understand what you are doing!

Custom App is the best choice — extremely enjoyable to use, with a support specialist named Ngoc who provides timely and professional assistance.