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Customer reviews: Trustindex ‑ Google Reviews

Develop by Trustindex
<h3>What Merchants Think</h3> <p>Merchants generally have a positive view of the "Trustindex ‑ Google Reviews" app, appreciating its ease of installation and user-friendly interface. The app is particularly praised for its ability to improve customer engagement through email, enhancing online credibility by collecting valuable Google Reviews. However, some merchants have encountered issues with promised features not working as expected, which has dampened their overall satisfaction.</p> <h3>Key Strengths</h3> <ul> <li>Simple and straightforward installation process</li> <li>User-friendly interface suitable for non-tech-savvy users</li> <li>Effective in enhancing customer engagement through high email open rates</li> <li>Customizable email templates</li> <li>Free version available</li> <li>Intelligent negative review filtering</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with the system not sending review request emails</li> <li>Inability to connect with Facebook and Yelp for review collection</li> <li>Lack of support and resolution for technical issues</li> <li>Promises of features that lack clarity or seamless implementation</li> <li>Some users find bugs affecting functionality</li> </ul> <h3>Final Thoughts</h3> <p>The "Trustindex ‑ Google Reviews" app is a valuable tool for Shopify users seeking to boost their online presence through Google Reviews. Its ease of setup and user-friendly nature make it an attractive choice for merchants. However, potential buyers should be aware of reported issues with additional functionalities and customer support. Overall, while the app excels in gathering Google Reviews, users seeking integration with multiple review platforms might face challenges.</p>

Reviews (34)

Overall rating
4.1

What Merchants Think

Merchants generally have a positive view of the "Trustindex ‑ Google Reviews" app, appreciating its ease of installation and user-friendly interface. The app is particularly praised for its ability to improve customer engagement through email, enhancing online credibility by collecting valuable Google Reviews. However, some merchants have encountered issues with promised features not working as expected, which has dampened their overall satisfaction.

Key Strengths

  • Simple and straightforward installation process
  • User-friendly interface suitable for non-tech-savvy users
  • Effective in enhancing customer engagement through high email open rates
  • Customizable email templates
  • Free version available
  • Intelligent negative review filtering

Common Concerns

  • Issues with the system not sending review request emails
  • Inability to connect with Facebook and Yelp for review collection
  • Lack of support and resolution for technical issues
  • Promises of features that lack clarity or seamless implementation
  • Some users find bugs affecting functionality

Final Thoughts

The "Trustindex ‑ Google Reviews" app is a valuable tool for Shopify users seeking to boost their online presence through Google Reviews. Its ease of setup and user-friendly nature make it an attractive choice for merchants. However, potential buyers should be aware of reported issues with additional functionalities and customer support. Overall, while the app excels in gathering Google Reviews, users seeking integration with multiple review platforms might face challenges.

PATOYS

Oct 08, 2023  on Shopify

I've been using the Trustindex ‑ Google Reviews app for my Shopify website, www.patoys.in, to collect reviews for my Google Business profile, and it has some definite positives, but there are a couple of areas where it falls short. On the positive side, the installation process is indeed super easy. I had it up and running without any trouble, which is a big plus for someone like me who's not very tech-savvy. Navigating the app online has been a breeze, and it's user-friendly. I also appreciate that the app has led to a good email open rate from my customers. It's helped me gather valuable reviews, which is essential for building trust and credibility online. However, there's one significant drawback I've noticed, and it's something the app developer mentioned too. While the app is primarily designed for Google Reviews, it promises to collect reviews automatically on Facebook and Yelp. Unfortunately, I haven't been able to find the settings for this feature. It's disappointing that this functionality is not as seamless as I had hoped for. In conclusion, Trustindex is a great app for collecting Google Reviews with its easy installation and user-friendly interface. It has positively impacted my online reputation. However, the promised automatic review collection on Facebook and Yelp seems to be lacking or unclear in its implementation. If these additional features are important to you, it might be worth considering other options.

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