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Customer reviews: Custom Pricing: Wholesale B2B

Develop by Shopify

Reviews (535)

Overall rating
4.4

What Merchants Think

The app "Custom Pricing: Wholesale B2B" receives mixed reviews from merchants. Many appreciate its functionality and support team, particularly the swift response and problem-solving skills of representatives like Irfan and Chintak. However, some users report major compatibility issues and dissatisfaction with its user interface (UI), logic, and customer service, especially outside business hours.

Key Strengths

  • Effective custom pricing capabilities for varying pricing structures.
  • Efficient price adjustments for promotions and market changes.
  • Responsive and dedicated customer support staff, notably Irfan and Chintak.
  • Ability to automatically tag customers based on specific parameters.

Common Concerns

  • Incompatibility with Shopify POS.
  • Poor user interface and confusing UX.
  • Slow and problematic data syncing process.
  • Limited customer support availability outside business hours.
  • Issues with applying discount rates at the payment page.

Final Thoughts

Overall, the "Custom Pricing: Wholesale B2B" app offers robust customization features and helpful support, making it a valuable tool for tailoring pricing strategies. However, its drawbacks regarding compatibility, UI, and support limitations must be addressed for improved user satisfaction. With these considerations, it remains a recommended solution for businesses seeking enhanced pricing capabilities, but potential users should assess its limitations carefully.

PoolPartHub

Dec 02, 2025  on Shopify

The best customer support ever <3

Pilly Labs LLC

Nov 28, 2025  on Shopify

Customer support is 10/10 - guided me not only to setup Membership but with the whole Shopify setup. Best customer support i've had in a long time!

Passion Detailing

Nov 18, 2025  on Shopify

Great app and customer service. Been with them since 2021!

PASOTTI OMBRELLI SRL

Sep 16, 2025  on Shopify

Il supporto ha prontamente risolto i problemi di configurazione (grazie Satinder!), il modulo funziona in modo eccellente! Altamente consigliato!

Soft Wash Depot

Sep 02, 2025  on Shopify

This application is absolutely remarkable! It’s professional yet so simple to use, and their customer support team is truly next level. Special shout-out to Satinder from Customer Success - they went above and beyond to help us. They definitely deserve a promotion! Thank you so much.

Butler Luxury

Jul 10, 2025  on Shopify

My client was previously using BOLD's Quantity Breaks app (recently sunset,) so we had to migrate to this new app. BOLD provided excellent customer service and helpful articles that have fully transitioned everything for a smooth retail customer experience. Thank you, BOLD!!

Showseason® Grooming

Jul 02, 2025  on Shopify

After a LOT of trial and error with other platforms, we finally found the perfect solution with stellar support. We have a fairly complicated catalog for our wholesale program and need a lot of customizable options when it comes to discounts, quantity breaks, mix & match deals, etc. BOLD has been the only app to help us build out a wholesale portal for our clients that can still utilize coupons, give mix & match quantity breaks, and most importantly - give us the support we need as a small business. BOLD recently made some updates that have been game changing for us but we had no idea how to even utilize them until we were connected with Taylor & Jade from the BOLD support team. They were absolutely OUTSTANDING and I wasn't very pleasant when I initially reached out. (I had a less than great experience with an unrelated tech support incident and was just exhausted and cranky). Regardless - Taylor and Jade were nothing but kind, patient, and clear about how they could help us solve our problems. I literally woke up today to a demo version of our store completely migrated to a new discounting method that has been applying all of our complicated discounts wonderfully! Great communication. Wonderful support. Fast work. And FINALLY a solution after almost a year of trying to offer a seamless online wholesale experience for our customers. We tried ALL the wholesale apps you can think of and nothing had the flexibility, customization, and support that we needed except for BOLD. 10 out of 10 stars!

The Private Eye Project

Jun 27, 2025  on Shopify

We updated after using the earlier version for many years. Our tech guy wasn't available so we reached out to the folks at Bold for help. Oh Yes! Chandan (and her team) made the process as smooth as silk. Great immediate followup. Very considerate communications. Bold is gold.

WEBSTRINGS.COM

Jun 10, 2025  on Shopify

Have been using the Quantity Breaks app for years and it's been great. Just upgraded to the latest version and the Bold team (Satinder and Jade) made that transition a piece of cake. Unbelievably fast and thorough communication the whole way. We've been selling on the web since 1997, no one does it better than these guys!! Thank you!

Campbell Pet Company

Jun 05, 2025  on Shopify

Bhumi and the support team at BOLD provided us with excellent support throughout our migration from the BOLD Quality Breaks app to BOLD Custom Pricing app. Thank you!

ROUSSEAU

May 27, 2025  on Shopify

This software had provided a great solution for my business, and made it seamless. Chandan has been incredibly responsive in helping me get set up. Excited to launch new products using this software.

Bunsik-order

May 27, 2025  on Shopify

The customer service team is very helpful to support me.

Old Bisbee Roasters

May 12, 2025  on Shopify

We had an update on the back end of the app after not using it for some time. Forgot the steps. After poorly describing the issue on my side, it was Chandan to the rescue! Patiently and expertly assisted, and jogged my memory. Five stars, and we're in business!

ranch2arena.com

Apr 28, 2025  on Shopify

Bold custom pricing/wholesale makes changing prices so quick on my shopify site. Great product!

Art with Heart

Mar 20, 2025  on Shopify

I am happy with Custom Pricing: Wholesale B2b so far! I had some issues getting set up and Navdeep was very helpful in troubleshooting my stores issues. Everything looks perfect now, thank you!

Fein US Dealer Portal

Jan 30, 2025  on Shopify

The app does everything we need and the tech support is amazing. They helped us resolve issues quickly and efficiently. Great company to work with!

Joe Frex Retail

Oct 03, 2024  on Shopify

The Support was extreme friendly and helped me with all of my Requests.

ProGen Global

Sep 23, 2024  on Shopify

Helpful to resolve an issue with Custom Pricing

Building Controls Group

Sep 12, 2024  on Shopify

Chintak was sweet. and very helpful. App is great for custom pricing

DVDO

Aug 22, 2024  on Shopify

Very happy with the support that Bold Commerce provided regarding an issue we were having with custom pricing. Shout out to Chintak who was very fast to respond and helped get the issue fixed promptly. Thank you for the great support!

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