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Customer reviews: Custom Pricing: Wholesale B2B

Develop by BOLD

Reviews (1,056)

Overall rating
4.4

What Merchants Think

The app "Custom Pricing: Wholesale B2B" receives mixed reviews from merchants. Many appreciate its functionality and support team, particularly the swift response and problem-solving skills of representatives like Irfan and Chintak. However, some users report major compatibility issues and dissatisfaction with its user interface (UI), logic, and customer service, especially outside business hours.

Key Strengths

  • Effective custom pricing capabilities for varying pricing structures.
  • Efficient price adjustments for promotions and market changes.
  • Responsive and dedicated customer support staff, notably Irfan and Chintak.
  • Ability to automatically tag customers based on specific parameters.

Common Concerns

  • Incompatibility with Shopify POS.
  • Poor user interface and confusing UX.
  • Slow and problematic data syncing process.
  • Limited customer support availability outside business hours.
  • Issues with applying discount rates at the payment page.

Final Thoughts

Overall, the "Custom Pricing: Wholesale B2B" app offers robust customization features and helpful support, making it a valuable tool for tailoring pricing strategies. However, its drawbacks regarding compatibility, UI, and support limitations must be addressed for improved user satisfaction. With these considerations, it remains a recommended solution for businesses seeking enhanced pricing capabilities, but potential users should assess its limitations carefully.

Fein US Dealer Portal

Jan 30, 2025  on Shopify

The app does everything we need and the tech support is amazing. They helped us resolve issues quickly and efficiently. Great company to work with!

Joe Frex Retail

Oct 03, 2024  on Shopify

The Support was extreme friendly and helped me with all of my Requests.

ProGen Global

Sep 23, 2024  on Shopify

Helpful to resolve an issue with Custom Pricing

Building Controls Group

Sep 12, 2024  on Shopify

Chintak was sweet. and very helpful. App is great for custom pricing

DVDO

Aug 22, 2024  on Shopify

Very happy with the support that Bold Commerce provided regarding an issue we were having with custom pricing. Shout out to Chintak who was very fast to respond and helped get the issue fixed promptly. Thank you for the great support!

Building Controls Group

Aug 07, 2024  on Shopify

Krupa is the BOMB. Great customer service

Ampack

Apr 23, 2024  on Shopify

Excellent build quality. Service is amazing as well. We have been using Bold for some time and quantity breaks work well. Irfan's help has been amazing in helping us solve anything which occurs.

CleanandShiny

Apr 12, 2024  on Shopify

When it comes to eCommerce, finding the right tools to tailor your business precisely to your needs can be challenging. The Bold Customer Pricing Module has proven to be an invaluable asset to our operations, especially in managing pricing strategies with efficiency and customization. 1. Efficiency in Adjusting Pricing: The module excels in its ability to swiftly adjust prices. Whether it's seasonal adjustments, promotional offers, or responding to market changes, the process is incredibly smooth and does not require intensive manual oversight. This efficiency has significantly streamlined our pricing strategy, saving us both time and resources. 2. Bespoke Trade Pricing: One of the standout features of the Bold Customer Pricing Module is its robust capability to offer completely bespoke pricing. This functionality allows us to set varied pricing structures across different brands and products. Our ability to customize these aspects without limitations has enhanced our market positioning and allowed us to cater to a diverse customer base more effectively. 3. Exceptional Support: The customer support provided has been top-notch. The Bold team is responsive, knowledgeable, and extremely proactive in ensuring that any issues are resolved promptly. The level of dedication they show makes it clear that customer satisfaction is a top priority. Special Mention - Account Manager: A special thanks to our account manager, Irfan, who has been phenomenal. The dedication, expertise, and responsiveness have not only made our experience smoother but also more enjoyable. The proactive approach and readiness to solve problems have greatly contributed to our overall satisfaction with the module. In conclusion, the Bold Customer Pricing Module is a powerful tool for any eCommerce business looking to enhance its pricing strategies and operational efficiency. The combination of advanced features and exceptional support makes it a highly recommended solution for businesses aiming to tailor their pricing needs precisely.

Bucanna Labs

Mar 19, 2024  on Shopify

Highly recommend!

Next Level Energy

Mar 19, 2024  on Shopify

Bold Custom Pricing has done everything that our company needed and more. Customer service is superb and they are very kind and easy people to work alongside with. Businesses like this is what help small businesses like the one I work with with excel. Thanks Bold Custom Pricing for everything!

INTERRA France

Jan 09, 2024  on Shopify

the most important feature that the app is supposed to do, which is to apply discount rates according to customer group, does not work on the payment page. if it cannot do this, why am I billed from the day I downloaded it when it was free for 15 days, and why can't someone give me a real answer. customer service is terrible.

Corvette Store

Jan 05, 2024  on Shopify

Great app with a lot of customizations! Great alternative for being able to automatically tag customers based on certain parameters which makes my client's workflows much smoother. Wonderful customer service as well.

Carbon, Inc.

Nov 21, 2023  on Shopify

The bold pricing feature is extremely finicking and difficult to use (not self explanatory or a good UI). However, it works after you figure out the intricate details. We've had so many issues with pricing discounts, but now that we finally figured it out after speaking with Chandan, it should be seamless going forward in the future. She was extremely helpful providing screenshots and letting me know how to update the prices so I can be self sufficient in the future.

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