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Customer reviews: Custom Pricing: Wholesale B2B

Develop by BOLD

Reviews (1,056)

Overall rating
4.4

What Merchants Think

The app "Custom Pricing: Wholesale B2B" receives mixed reviews from merchants. Many appreciate its functionality and support team, particularly the swift response and problem-solving skills of representatives like Irfan and Chintak. However, some users report major compatibility issues and dissatisfaction with its user interface (UI), logic, and customer service, especially outside business hours.

Key Strengths

  • Effective custom pricing capabilities for varying pricing structures.
  • Efficient price adjustments for promotions and market changes.
  • Responsive and dedicated customer support staff, notably Irfan and Chintak.
  • Ability to automatically tag customers based on specific parameters.

Common Concerns

  • Incompatibility with Shopify POS.
  • Poor user interface and confusing UX.
  • Slow and problematic data syncing process.
  • Limited customer support availability outside business hours.
  • Issues with applying discount rates at the payment page.

Final Thoughts

Overall, the "Custom Pricing: Wholesale B2B" app offers robust customization features and helpful support, making it a valuable tool for tailoring pricing strategies. However, its drawbacks regarding compatibility, UI, and support limitations must be addressed for improved user satisfaction. With these considerations, it remains a recommended solution for businesses seeking enhanced pricing capabilities, but potential users should assess its limitations carefully.

Fein US Dealer Portal

Jan 30, 2025  on Shopify

The app does everything we need and the tech support is amazing. They helped us resolve issues quickly and efficiently. Great company to work with!

T's Tees

Jan 20, 2025  on Shopify

NOT COMPATIBLE WITH SHOPIFY POS! This app says it compatible but Shopify POS does not work with this app. No volume price breaks, no custom customer tags, nothing.

pro.mtncolors.com

Oct 10, 2024  on Shopify

If I could give this app negative stars, I would. Perhaps it works fine if you have under 100 products OR if you just want to apply discounts based on amount spent. However, if you are trying to set up pricing based on Customer Tags so they only see their pricing, this app is complete trash in that regard. It absolutely failed every step of the way. Not only does it take FOREVER for it to sync data, the logic is so poorly thought out that it has to RESYNC every time a price change is made to the shopify price. ummm ever heard of a check? You know to check which data is updated and which is the same and then only sync the updated data? Apparently the team at BOLD has not figured that out. No, seriously they actually haven't considered it. But then get this, even after it re-syncs EVERYTHING, it does not always update the pricing for every item. And to top it off they don't keep an error log for the SYNC you just spent hours waiting for to understand what the issue(s) were are. Now, let's talk about their support. That is limited to 9am-5pm CST with NO OPTION for support outside of regular business hours. This means if you run into an issue with their app, they are non-existent after 5pm CST, and don't even try to get ahold of them on the weekends. OH, did I mention that when the app is syncing parts of the app don't work? Yep, forget about reviewing products or anything else in the app while it's syncing because you can't access them... at all! This app is so poorly coded, its logic was not thought out in the least, the UX is confusing and problematic and their support seems to have zero idea why things don't work and respond with... "It works for other people"... If you are considering this app, RUN! DO NOT WALK AWAY. It is a complete waste of time and energy.

DVDO

Aug 22, 2024  on Shopify

Very happy with the support that Bold Commerce provided regarding an issue we were having with custom pricing. Shout out to Chintak who was very fast to respond and helped get the issue fixed promptly. Thank you for the great support!

Arkon Mounts

May 29, 2024  on Shopify

Good app overall. Nothing mind blowing and the UI can be updated. The ability to not search for editing product pricing based on SKU should be fixed. Wholesale Pricing Discount and Wholesale Gorilla offer a better UI, real people to talk to for support, and NET Terms if that matters to you.

Ampack

Apr 23, 2024  on Shopify

Excellent build quality. Service is amazing as well. We have been using Bold for some time and quantity breaks work well. Irfan's help has been amazing in helping us solve anything which occurs.

CleanandShiny

Apr 12, 2024  on Shopify

When it comes to eCommerce, finding the right tools to tailor your business precisely to your needs can be challenging. The Bold Customer Pricing Module has proven to be an invaluable asset to our operations, especially in managing pricing strategies with efficiency and customization. 1. Efficiency in Adjusting Pricing: The module excels in its ability to swiftly adjust prices. Whether it's seasonal adjustments, promotional offers, or responding to market changes, the process is incredibly smooth and does not require intensive manual oversight. This efficiency has significantly streamlined our pricing strategy, saving us both time and resources. 2. Bespoke Trade Pricing: One of the standout features of the Bold Customer Pricing Module is its robust capability to offer completely bespoke pricing. This functionality allows us to set varied pricing structures across different brands and products. Our ability to customize these aspects without limitations has enhanced our market positioning and allowed us to cater to a diverse customer base more effectively. 3. Exceptional Support: The customer support provided has been top-notch. The Bold team is responsive, knowledgeable, and extremely proactive in ensuring that any issues are resolved promptly. The level of dedication they show makes it clear that customer satisfaction is a top priority. Special Mention - Account Manager: A special thanks to our account manager, Irfan, who has been phenomenal. The dedication, expertise, and responsiveness have not only made our experience smoother but also more enjoyable. The proactive approach and readiness to solve problems have greatly contributed to our overall satisfaction with the module. In conclusion, the Bold Customer Pricing Module is a powerful tool for any eCommerce business looking to enhance its pricing strategies and operational efficiency. The combination of advanced features and exceptional support makes it a highly recommended solution for businesses aiming to tailor their pricing needs precisely.

Arkon Mounts

Apr 10, 2024  on Shopify

Good app overall. Nothing mind blowing and the UI can be updated. The ability to not search for editing product pricing based on SKU should be fixed.

Next Level Energy

Mar 19, 2024  on Shopify

Bold Custom Pricing has done everything that our company needed and more. Customer service is superb and they are very kind and easy people to work alongside with. Businesses like this is what help small businesses like the one I work with with excel. Thanks Bold Custom Pricing for everything!

INTERRA France

Jan 09, 2024  on Shopify

the most important feature that the app is supposed to do, which is to apply discount rates according to customer group, does not work on the payment page. if it cannot do this, why am I billed from the day I downloaded it when it was free for 15 days, and why can't someone give me a real answer. customer service is terrible.

Corvette Store

Jan 05, 2024  on Shopify

Great app with a lot of customizations! Great alternative for being able to automatically tag customers based on certain parameters which makes my client's workflows much smoother. Wonderful customer service as well.

Carbon, Inc.

Nov 21, 2023  on Shopify

The bold pricing feature is extremely finicking and difficult to use (not self explanatory or a good UI). However, it works after you figure out the intricate details. We've had so many issues with pricing discounts, but now that we finally figured it out after speaking with Chandan, it should be seamless going forward in the future. She was extremely helpful providing screenshots and letting me know how to update the prices so I can be self sufficient in the future.

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