What Merchants Think

Merchants generally find the "Customer.guru Net Promoter NPS" app easy to install and use, appreciating its simplicity and effectiveness in gathering customer feedback. It is particularly valued by businesses looking to engage with their customer base and improve their services. However, some users have encountered issues with customer support and technical difficulties, which have influenced their overall satisfaction with the app.

Key Strengths

• Ease of installation and use
• Effective in generating customer feedback
• Well-designed automated emails
• Responsive customer service
• Simple and impactful question format
• Free trial option available with a badge

Common Concerns

• Poor customer support response
• Issues with testimonial display
• Limited email customization options
• Lack of integration with platforms like Facebook and Google

Final Thoughts

Overall, "Customer.guru Net Promoter NPS" is well-received for its straightforward approach to collecting valuable customer feedback and assisting businesses in improving their customer relations. While there are areas requiring enhancements, particularly customer support and integration capabilities, the app remains a valuable tool for many merchants seeking to engage with their clientele effectively.