The Customer Command Centre

Develop by Shopify

$150-$550

/ Month

Free plan available 7 Days Free Trial

Enhance customer experience with streamlined account management and instant rewards.

Loyalty program

Order tracking

Otp & social login

Returns & exchanges

Smart wishlist

About The Customer Command Centre

Launched Nov 06, 2024

Built by Shopify

Address

Medellin, ANT, CO

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

16 Tools, One Relentless System

Sixteen tools unify into a single operating system for greater customer engagement. Every interaction - logins, profile & address management, loyalty points, tiers, memberships, order tracking, reorders, reviews, wishlists, reminders, security - converges in one logical customer account, not scattered across pages. The obvious place to look, the only place that makes sense. Axentra is simple to set up, seamless to manage, ruthless in driving repeat revenue.

Unified Accounts + Loyalty — One system that drives retention at every login
Customizable Account Themes — Branded portals that look and feel like your store
Smart Wishlist Reminders — Customers set reminders via email, SMS, or WhatsApp
One-Click Reorders & Tracking — Faster repeat sales with built-in order tools
Points, tiers, offers, reviews — loyalty made seamless, engaging, and unmissable

Pros

Streamlines customer account management by integrating various touchpoints such as logins, orders, and returns.
Offers multiple elegant and responsive templates for a seamless and sophisticated customer experience.
Improves user interface, making it intuitive and easy for customers to navigate.
Reduces the burden on customer support by resolving common issues such as accessing order details and shipping information.
Provides a unified dashboard where customers can easily find what they need.
Includes features like OTP, password, and social login, enhancing security and convenience.
Supports loyalty programs and offers, encouraging customer retention.
Receives positive feedback for responsive and hands-on customer support.

Cons

The app description and features might be overwhelming for users who prefer simple setups.
There may be a learning curve for businesses to fully integrate and utilize all features.

Top Helpful Reviews

Beastlife

Sep 10, 2025 on Shopify

Game-changer for order management, cancellations & editing. Shopify doesn’t let customers cancel prepaid orders, so our team was stuck handling all those requests manually. With Customer Accounts by Axentra, that’s totally changed — now customers can cancel orders themselves within a time window we set. It’s taken a huge load off our support team and made things way smoother for customers too. Setup was quick, the team is super-responsive and they keep rolling out features that show they genuinely care about the customer experience. Highly recommend if you want to scale without the chaos!

Menn & Co.

Aug 13, 2025 on Shopify

The app provides a better and thorough experience as a user. The team was very helpful and helped us facilitate the onboarding process.

Kyari.co

Jul 11, 2025 on Shopify

We’ve been using Customer Accounts by Axentra and it’s been incredibly helpful in improving our customer experience. They helped us with a couple of key issues – first, streamlining the user interface so it’s much more intuitive. Second, they resolved problems customers were having with accessing order details and shipping information, which also helped us lower the burden on our support team. Now everything is neatly arranged on one dashboard, making it so much easier for our customers to find what they need quickly. Support from Anish was super responsive and hands-on throughout. Highly recommend this app if you want to offer a smoother, more professional account experience on your store!