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Customer reviews: Upsell & Cross Sell by SSC

Develop by Cross Sell

Reviews (517)

Overall rating
4.9

What Merchants Think

Merchants generally have positive feedback about the "Cross Sell & Upsell by SSC" app, highlighting its ability to increase average order value and enhance customer purchasing experiences. The support team, particularly individuals like Henry and Carol, receive frequent accolades for their responsiveness and willingness to help.

Key Strengths

  • Increases average order value significantly
  • Enhances product visibility and promotes 'forgotten' items
  • Responsive and effective customer support team
  • Highly customizable and user-friendly interface
  • Smooth implementation with minimal tech issues

Common Concerns

  • Technical issues such as conflicts with browser functionality, particularly on Chrome
  • Items sometimes inaccurately displayed as "FREE" under certain pricing conditions
  • Some merchants faced initial setup or integration challenges

Final Thoughts

Overall, "Cross Sell & Upsell by SSC" is well-received by merchants for its significant contribution to boosting sales and its flexibility in customization. While there are occasional technical glitches, the app's strong support team and effective features make it a valuable tool for online retailers looking to enhance their sales strategy.

Fire-Parts.ca

Apr 05, 2024  on Shopify

Awesome Job. Thanks for the amazing help! keep up the good work.

North American Urns and Memorials

Mar 27, 2024  on Shopify

I didn't know what to expect and had this app sitting around for months. We finally got to work on it and tested cross-sells. The orders began coming in and increased over the months thanks to cross-sell. It is a very stable app, not hard to use and the customer service team is both responsive and knows what they are doing. I'm only using about 10% of what this app has to offer and intend to learn more of its features and implement the ones that make sense for us. Highly recommended.

pītusa

Mar 06, 2024  on Shopify

Great product and also excellent customer service! I spoke with Henry who took charge and resolved the issues we were having in less than a day. He hopped on with us and showed us step to step how to use the product. 5/5 customer support!

Yonder

Nov 22, 2023  on Shopify

Over the past year, I dedicated myself to developing my Shopify store and personally integrating various apps. The process of selecting the right app and ensuring seamless compatibility among them can be bewildering. It's a challenge to find an app whose team not only comprehends your needs but also communicates effectively. Fortunately, I stumbled upon Cross Sell, and I must say, they truly understand their users! What sets them apart is their team's expertise, not just in grasping your requirements but also in making the necessary adjustments. They patiently discussed the app's capabilities and limitations, ensuring I was well-informed. Unlike many others, they are responsive and attentive to my needs, maintaining a professional interface while offering extensive customization options. Whenever I require further tailoring, they're readily available. I can't recommend them enough. They're more than just an app; they're an integral part of your team, dedicated partners who genuinely care about your success.

1800ceiling

Nov 15, 2023  on Shopify

I love Cross Sell & Upsell. I have been using it for over 3 years. It has increased my average order value and upsells. The support staff, including Henry are very helpful and responsive. I Always recommend this Shopify App.

GuestOutfitters.com

Oct 13, 2023  on Shopify

I recently did some site updates and noticed that my Cross Sell & Upsell app was not displaying products as I had hoped. I reached out directly to the app for support. Within a few hours - I had a detailed response from Carol at Cross Sell & Upsell. This included screen shots of my site with all fixes completed by them to display my cross sells as I wanted. This is a great app, but more importantly...I love the quick and thorough service I have received from them. I highly recommend them to any site needing to cross sell items to increase sales. Thank you!

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