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Customer reviews: Cross Sell & Upsell by SSC

Develop by Cross Sell

Reviews (975)

Overall rating
4.9

What Merchants Think

Merchants generally have positive feedback about the "Cross Sell & Upsell by SSC" app, highlighting its ability to increase average order value and enhance customer purchasing experiences. The support team, particularly individuals like Henry and Carol, receive frequent accolades for their responsiveness and willingness to help.

Key Strengths

  • Increases average order value significantly
  • Enhances product visibility and promotes 'forgotten' items
  • Responsive and effective customer support team
  • Highly customizable and user-friendly interface
  • Smooth implementation with minimal tech issues

Common Concerns

  • Technical issues such as conflicts with browser functionality, particularly on Chrome
  • Items sometimes inaccurately displayed as "FREE" under certain pricing conditions
  • Some merchants faced initial setup or integration challenges

Final Thoughts

Overall, "Cross Sell & Upsell by SSC" is well-received by merchants for its significant contribution to boosting sales and its flexibility in customization. While there are occasional technical glitches, the app's strong support team and effective features make it a valuable tool for online retailers looking to enhance their sales strategy.

Artistry, Ltd.

Apr 15, 2025  on Shopify

A great app to recommend other products to customers and their customer service is very helpful!

CD Pearls

Mar 25, 2025  on Shopify

I have used this app for many years and it helps to create sales over and above what the client had originally thought of purchasing. The app has been made faster with added features. In order to learn my way around the new look, I requested support and Henry Mugo was helpful, and patient for a non Tech person like myself. I would highly recommend Cross sell and Upsell as an app and Henry Mugo who is their Technical Customer Happiness Specialist, a job he does with excellence.

Awaken with JP

Mar 21, 2025  on Shopify

The product works great and customer service is fast and efficient!

Bag-all Europe

Mar 14, 2025  on Shopify

Good app! Henry helped me fix things. Thanks!

Outdoorsmans

Jan 22, 2025  on Shopify

Works great and it really does increase your average order value. The customer service is very responsive if you happen to need it. It's really a great tool to show your customers some of those 'lost in the fray' items that is inevitable with larger stores.

Urns.com

Jan 12, 2025  on Shopify

Easy to use and helps a lot to promote items on our store!

Automobilist

Dec 20, 2024  on Shopify

Great app! The support team provided excellent custom edits. I’m truly impressed and grateful. Thank you, team!

Novomins Nutrition

Nov 28, 2024  on Shopify

Superb app- Henry and the dev team were able to make some bespoke changes to really improve UX! Really pleased guys, thank you!

Tnewties

Sep 30, 2024  on Shopify

ある日突然商品名で検索できない不具合が起きた際、迅速に対応していただきました。丁寧な対応で安心できて、大変助かりました。また何か起きた際はお問い合わせさせていただきます。ありがとうございました。

Camomile London

Sep 25, 2024  on Shopify

Helps create multiple sales and brings new products to customers attention.If you have a design lead store like we do, then the ability is hand pick the items you want to see for each product is an absolute must. the cross sell app makes it really easy and quick. The tech support is also quick should you need any help, but on a whole the app works with very little help needed. I would highly recommend cross sell.

Lynn & Liana Designs

Aug 28, 2024  on Shopify

Excellent app that has helped increase our AOV substantially! There were multiple requests that I've made to customer support over the last couple months and they've always provided me with excellent customer service and went out of their way to make the app as user friendly as possible for our site. I would highly recommend! Thank you Henry, Carol and team!

Salesforce Data Cloud Architect’s Handbook

Aug 01, 2024  on Shopify

Highly configurable and solid customer support.

Issy & Lilo

Jul 07, 2024  on Shopify

Great app. Great support service and fast delivery of customizations. Highly recommended

Blue Print

Jul 01, 2024  on Shopify

The most helpful! Thank you for providing great customer service.

Edie Parker

Jun 25, 2024  on Shopify

Great service and function!

Fire-Parts.ca

Apr 05, 2024  on Shopify

Awesome Job. Thanks for the amazing help! keep up the good work.

North American Urns and Memorials

Mar 27, 2024  on Shopify

I didn't know what to expect and had this app sitting around for months. We finally got to work on it and tested cross-sells. The orders began coming in and increased over the months thanks to cross-sell. It is a very stable app, not hard to use and the customer service team is both responsive and knows what they are doing. I'm only using about 10% of what this app has to offer and intend to learn more of its features and implement the ones that make sense for us. Highly recommended.

pītusa

Mar 06, 2024  on Shopify

Great product and also excellent customer service! I spoke with Henry who took charge and resolved the issues we were having in less than a day. He hopped on with us and showed us step to step how to use the product. 5/5 customer support!

Yonder

Nov 22, 2023  on Shopify

Over the past year, I dedicated myself to developing my Shopify store and personally integrating various apps. The process of selecting the right app and ensuring seamless compatibility among them can be bewildering. It's a challenge to find an app whose team not only comprehends your needs but also communicates effectively. Fortunately, I stumbled upon Cross Sell, and I must say, they truly understand their users! What sets them apart is their team's expertise, not just in grasping your requirements but also in making the necessary adjustments. They patiently discussed the app's capabilities and limitations, ensuring I was well-informed. Unlike many others, they are responsive and attentive to my needs, maintaining a professional interface while offering extensive customization options. Whenever I require further tailoring, they're readily available. I can't recommend them enough. They're more than just an app; they're an integral part of your team, dedicated partners who genuinely care about your success.

1800ceiling

Nov 15, 2023  on Shopify

I love Cross Sell & Upsell. I have been using it for over 3 years. It has increased my average order value and upsells. The support staff, including Henry are very helpful and responsive. I Always recommend this Shopify App.

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