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Customer reviews: creativehub: Sell Art Prints

Develop by creativehub
<h3>What Merchants Think</h3> <p>The general sentiment among merchants using "creativehub: Sell Art Prints" is notably positive. Many are thrilled with the high quality of prints and superb customer service, praising the platform for its contribution to enhancing their art businesses. However, there are criticisms mainly focused on technical and operational challenges, balancing the overall feedback.</p> <h3>Key Strengths</h3> <ul> <li>Outstanding print quality and attention to detail.</li> <li>Responsive and personable customer service, often resolving issues quickly.</li> <li>Easy integration with Shopify and other websites.</li> <li>Automated production processes and logistical support.</li> <li>Flat-rate international shipping making it economical for worldwide clients.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Difficulty in uploading and managing multiple files, particularly .png formats.</li> <li>Technical glitches and bugs during the setup and maintenance of products.</li> <li>Lack of efficient bulk product updates and import errors with Shopify.</li> <li>Occasional removal of features and products without prior notification.</li> <li>High shipping costs affecting profitability on international sales.</li> </ul> <h3>Final Thoughts</h3> <p>"creativehub: Sell Art Prints" is widely regarded as an essential tool for artists looking to sell prints professionally, offering excellent print quality and customer support. While users appreciate the platform's integration capabilities and service reliability, ongoing technical challenges and functional limitations suggest room for improvement. Overall, it is highly recommended for its strengths, particularly if ease-of-use and print quality are priorities.</p>

Reviews (95)

Overall rating
3.8

What Merchants Think

The general sentiment among merchants using "creativehub: Sell Art Prints" is notably positive. Many are thrilled with the high quality of prints and superb customer service, praising the platform for its contribution to enhancing their art businesses. However, there are criticisms mainly focused on technical and operational challenges, balancing the overall feedback.

Key Strengths

  • Outstanding print quality and attention to detail.
  • Responsive and personable customer service, often resolving issues quickly.
  • Easy integration with Shopify and other websites.
  • Automated production processes and logistical support.
  • Flat-rate international shipping making it economical for worldwide clients.

Common Concerns

  • Difficulty in uploading and managing multiple files, particularly .png formats.
  • Technical glitches and bugs during the setup and maintenance of products.
  • Lack of efficient bulk product updates and import errors with Shopify.
  • Occasional removal of features and products without prior notification.
  • High shipping costs affecting profitability on international sales.

Final Thoughts

"creativehub: Sell Art Prints" is widely regarded as an essential tool for artists looking to sell prints professionally, offering excellent print quality and customer support. While users appreciate the platform's integration capabilities and service reliability, ongoing technical challenges and functional limitations suggest room for improvement. Overall, it is highly recommended for its strengths, particularly if ease-of-use and print quality are priorities.

Gemink Art

Oct 06, 2024  on Shopify

The print quality is fundamentally as good as it gets. Before this company reached out to me, I was struggling to keep up with print sales demand and wasn't happy with the quality of what I was selling - now I know my customers will always be happy with the prints they're receiving, in good time, with a good service. As someone who does this full time, this service has taken a huge weight off my shoulders; they email me back same day, help me with any queries, and issues are resolved quickly. Harshita and Suzanne I pay particular thanks to. I'd recommend any artist to use this service.

luckymothers

Oct 03, 2024  on Shopify

Jeeezzzz.Uploading files is a joke. Out of 40 .png files approx 6 were vieweable after 3 days. Supports answer was basically dont use .png though they advertise it is a supported format.. Currently looking at 3 dozen + un-viewable/un-usable files i need to print. This is Creativehub not Shopify.

James Cook Artwork Shop

Oct 02, 2024  on Shopify

Brilliant service, super quality printing beyond what I could produce previously in-house. Any mistakes to orders have been resolved without any issue and done so very quickly. Customer service is paramount to my business and having the ability to speak with Creative Hub on a direct and human-to-human basis with no AI or automated nonsense puts them a step above the rest in terms of print fulfilment services.

Mad Charcoal

Oct 01, 2024  on Shopify

Creativehub: A Fantastic Platform for Selling Art Prints Creativehub has been a game-changer for my art business. The platform is user-friendly, making it easy to upload and manage my work, while offering seamless integration with my website. Their print quality is outstanding, capturing every detail of my original art, and the range of options allows me to meet my collectors’ preferences. I especially appreciate the automated production process, which lets me focus on creating while they handle logistics. Plus, their responsive customer support has been excellent. I highly recommend Creativehub to any artist looking to sell prints professionally.

Julia Soboleva

Sep 26, 2024  on Shopify

I've been working with CretivHub and Printspace for years, and I can't recommend them highly enough. The quality of prints is outstanding and the shipping is super fast! I've never once had an issue with these. The customer service is excellent too, they are always happy to assist and advise. My customers are always thrilled with their orders, and thanks to this service, I can focus more on my artwork. Creativhub truly made a difference in my career as an independent creator. I'm super happy with everything they do!

Billelis

Sep 26, 2024  on Shopify

Absolute legends. As a full time artist they have truly expanded my print business. Georgia and Neha are incredibly accommodating and helpful in every part of the process. The print quality is top tier and the delivery and shipping back end system is a true life saver. Couldn’t fault them. Legends

FUTURE FASHION ORACLE™

Sep 23, 2024  on Shopify

one of the most saddest experiences i had with a pod companies, and thats even before making one order. just setting up the products is a NIGHTMARE, site is full with bugs, a real freaking nightmare, its a shame because the products looks highest quality. their support was ok, general answers and somehow helpful but not fixing any bugs, their mockups looks like a cheap chinese store mockup - a real embarrassment to the hight quality products they produce. but again, setting up a store with multipile products - is a real NIGHTMARE. their coders suck big time. what a shame, just when I thought i found a place to make my shop based on, and wasted HOURS ON HOURS, DAYS AND WEEKS setting up my shop, and all went to the garbage. thank you for nothing.

Atelier Toledo

Aug 04, 2024  on Shopify

Impossible to update multiple products at once. Impossible to import products to my shopify store without random "import errors". Customer support is inexistant and basically consist in "there's nothing we can do, please check this page to read some generic solutions and God be on your side". This app used to be great and have a decent UI/UX with no import problems. What happened?

100Prints

Aug 04, 2024  on Shopify

The printing is good and fast. But its tricky / slow to use - you'll have to do lots of work to individual products within Shopify. And if you don't sell an image in 18 months they'll delete it without telling you. They'll also remove features without telling you. I've had my shop decimated twice by Creative Hub policies with no warnings. I can't recommend this to anyone who has slow selling items or is reliant on the app for all your sales, the risk is too high.

Lucas Kschischang

Mar 19, 2024  on Shopify

Awful app with next to no customer support. Sneaky cost increases, and ZERO shipping cost integration within the webstore are reasons alone not to use it. But coupled with an inability to accurately conduct an order search (I can't find several active orders because the site only shows the history for 2022 and earlier), and I've hit the absolute wall. I've LOST money thanks to their lack of transparency - I've cancelled all orders, and will be issuing chargebacks as it's just not even close to an acceptable level of service.

SounderGolf

Aug 07, 2023  on Shopify

The app worked really well for us - we had a couple of issues processing our first orders but the technical support was really helpful and we able to resolve things relatively quickly.

Thomas Frenken Gallery

Aug 06, 2023  on Shopify

I can only tell very positive things about this app. Everything works perfectly as it should. The service and the entire community behind this app is world class. I can recommend this and the entire company 100%. Keep up the good work...

Gerald Lee Photography

Aug 06, 2023  on Shopify

I can't fault these guys. Hi quality product delivered quickly and efficiently. They're not cheap but I don't want cheap, nor do my customers.

Elias Icons

Aug 06, 2023  on Shopify

I have found the quality of the prints to be first rate. Never any complaints about this from customers. The process is usually very smooth and hassle free and smoothly integrates with my Shopify account. There were Brexit issues when it came to shipping to Europe, and massive problems to the USA which they suspended as it was such a mess. However the staff responded quickly and were desperate to try and solve the problems. No chatbot nonsense, actually emails to real people and real solutions in a timely manner. I recommend them.

Mark Tamer Prints

Aug 06, 2023  on Shopify

I've been using these guys from their early days and their print quality has always been top notch. They are are also quick to resolve any problems. Once I got my head around the app integration it's reasonably straight forward, my only hiccup was integrating all the different shipping profiles to the different products. The Creative Hub were very quick to assist when I emailed though. Some people have criticised the shipping prices, which I understand. Its £65+ plus to send a A4 print to Australia. But I also understand that they need to use a reputable and reliable company to ensure quick and safe delivery. My customer's order reached Australia impressively quick. Personally, I'm happy to absorb some of the shipping costs in return for a fast, professional service with peace of mind for me, but that does mean a much smaller profit when selling to North America and beyond. I haven't worked out a way to resolve this as yet. So I'm giving a 4 star review. Excellent all round but the shipping prices do make selling low priced prints beyond Europe unworkable.

Guardian Print Store

May 14, 2020  on Shopify

theprintspace's automatic print fulfilment system has proven to be an invaluable service, that enables us to run a high volume print store efficiently, with glowing customer feedback. It simply wouldn't be possible for us to manage our print store without them. Huge thanks to the highly professional and dedicated team at theprintspace.

palmstudios

May 12, 2020  on Shopify

I use this app for my annual Palm* Photo Prize Print Sale and it has been great! Its really helpful that international delivery is a flat rate ( only £6!) so it makes it affordable for clients from all over the world!

Delphian Gallery

May 12, 2020  on Shopify

Excellent app! We've been using it since its launch a couple of years ago. All of our print-on-demand giclée prints are fulfilled using creativehub and the service is seamless from start to finish, with the added bonus of great customer service. We also use it for competition submissions for our annual open call from artists all over the world. This is extremely useful as it allows us to consolidate thousands of entries in one place for easy editing and archiving.

Matt Phillips Art

Jun 21, 2018  on Shopify

This is an easy to use app for selling prints of my work online, via my website. There's a lot of useful information for setting up, for both shopify and theprintspace, and both companies have superb customer service.

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