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Customer reviews: Corso

Develop by Corso

Reviews (11)

Overall rating
4.3

What Merchants Think

Merchants have expressed mixed feelings about Corso. While some users appreciate the app's unique approach to shipping protection and high levels of customer service, others have encountered issues that hinder their overall satisfaction. Some have made favorable comparisons to competitors, while others feel the app’s weaknesses detract from its potential value. Overall, it appears that Corso has strong appeal for some, but areas of improvement particularly in returns management and integration need to be addressed.

Key Strengths

  • Seamless shipping protection service with quick claim resolutions.
  • Excellent customer support with fast response times and attentive CSMs.
  • Easy integration with other platforms like Klaviyo and Slack.
  • Customizable returns management functionality.
  • Eco-friendly and enhanced post-purchase customer experience.
  • Effective in reducing customer experience tickets related to shipping issues.

Common Concerns

  • Confusing checkout options due to too many shipping rate choices.
  • Billing discrepancies in shipping protection services.
  • Technical issues in returns management, such as exchange requests for unavailable SKUs and final sale items.
  • Slow support response times when resolving issues.
  • Concerns about system reliability and functionality consistency.

Final Thoughts

Corso presents a promising solution for shipping protection and returns management, particularly excelling in customer service and integration capabilities. While some users find significant merit in its offerings, others have been frustrated by technical issues and system limitations. For merchants seeking a practical alternative to more established platforms like Route, Corso can offer considerable benefits, provided that ongoing system and support improvements are prioritized.

Sapari

Jan 14, 2025  on Shopify

It's an amazing app and we love using it!

The Eczema Company

Nov 11, 2024  on Shopify

Like some others have said, we had disasters with other shipping protections services like Route. I was thrilled to see Corso was setup differently and not like an insurance provider because my customers never have to wait and get incredible fast service from the Corso team. We're using the returns side too and just love how we can really customize things. It's leaps and bounds above Happy Returns.

Highland Style Co.

Oct 21, 2024  on Shopify

We recently switched from Route to Corso and my only regret is that we didn't do it sooner. The team is ultra-responsive, setup could not have been easier, and switching from Route was FAR easier than I had expeced. Better revenue share, better customer service, a better experience for our customers, and a better eco-forward experience for all. If you're on Route, you should switch at once.

Rejuvia

Oct 18, 2024  on Shopify

5-stars all around, fantastic team over there at Corso and the platform has really cut down non our CX tickets related to shipping issues. highly suggest it!

Topicals

Sep 16, 2024  on Shopify

After working with several package protection providers, Corso stands out as the absolute best. Our previous experience with Route was a disaster, causing headaches for both our CX team and customers. But since switching to Corso, claims are now resolved in under 24 hours, which has lifted an enormous burden off our team. One of the key improvements has been the integration of Corso with Klaviyo, positioning Corso front and center in our post-purchase journey. This has allowed us to deflect over 25% of lost order claim tickets—a huge win for both our team and our customers. Their seamless integration with Slack ensures that any issues are resolved in less than 10 minutes, further streamlining the process. I also want to give a special shoutout to Molly and Kody, our CSMs. Their attentiveness, whether it’s answering questions, troubleshooting, or sharing ideas, has been incredible. In the world of eCommerce, it’s not just about having a system that works—it’s about having a partner who understands the importance of customer success, both for merchants and our customers. Corso truly exemplifies this partnership, and we couldn’t be more satisfied with the support and service they provide.

BILLY Footwear

Apr 18, 2024  on Shopify

Highly recommended to small business with a large volume of transactions. CORSO team not only saves us on operating cost, but also creates a small stream of revenue since we went live. From discovery through implementation, it was a great experience overall. CORSO team has been very helpful in every step. They are easy to work with and willing to adapt to our business requirements and make it work.

SHEFIT

Apr 16, 2024  on Shopify

Working with Corso has always been AMAZING. The team is efficient and responsive. We made the switch to CREW and are very happy with the product and the implementation. 5 Star review all around the board. If you want red carpet treatment and a smooth on-boarding, CREW by Corso is where its at!

Buscadero Motorcycles

Apr 03, 2024  on Shopify

We LOVE Crew. The returns and exchanges are flawless and for us, the warranty handling is a GAME CHANGER. We haven't been able to find anything else like it. Plus Corso's customer service is top notch. Couldn't recommend enough.

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