What Merchants Think

Merchants have expressed mixed feelings about Corso. While some users appreciate the app's unique approach to shipping protection and high levels of customer service, others have encountered issues that hinder their overall satisfaction. Some have made favorable comparisons to competitors, while others feel the app’s weaknesses detract from its potential value. Overall, it appears that Corso has strong appeal for some, but areas of improvement particularly in returns management and integration need to be addressed.

Key Strengths

• Seamless shipping protection service with quick claim resolutions.
• Excellent customer support with fast response times and attentive CSMs.
• Easy integration with other platforms like Klaviyo and Slack.
• Customizable returns management functionality.
• Eco-friendly and enhanced post-purchase customer experience.
• Effective in reducing customer experience tickets related to shipping issues.

Common Concerns

• Confusing checkout options due to too many shipping rate choices.
• Billing discrepancies in shipping protection services.
• Technical issues in returns management, such as exchange requests for unavailable SKUs and final sale items.
• Slow support response times when resolving issues.
• Concerns about system reliability and functionality consistency.

Final Thoughts

Corso presents a promising solution for shipping protection and returns management, particularly excelling in customer service and integration capabilities. While some users find significant merit in its offerings, others have been frustrated by technical issues and system limitations. For merchants seeking a practical alternative to more established platforms like Route, Corso can offer considerable benefits, provided that ongoing system and support improvements are prioritized.