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Customer reviews: Contlo ‑ Marketing & Helpdesk

Develop by Contlo Inc

Reviews (74)

Overall rating
4.5

What Merchants Think

Contlo ‑ Marketing & Helpdesk is generally well-received by merchants, appreciated for its robust features, seamless integrations, and ability to streamline marketing efforts. Many merchants have found it to be a versatile tool that significantly enhances their marketing strategies and operations, particularly in retention marketing. However, there are some concerns regarding customer support and bugs in the application.

Key Strengths

  • User-friendly interface and seamless integration with other tools.
  • Comprehensive suite of automation tools that save time and resources.
  • Exceptional customer support, with some users noting quick response times and helpful guidance.
  • Significant improvements in retention marketing and ROI.
  • Versatile platform for executing campaigns, automation, and analytics.
  • Ability to handle multiple marketing channels in one platform, making it cost-effective and convenient.

Common Concerns

  • Some users experienced delayed customer support response times and technical issues.
  • Occasional bugs that might impact business operations.
  • Challenges with transitioning from other CRM tools to Contlo.
  • Billing concerns, including charges after service usage had ceased.

Final Thoughts

Overall, Contlo ‑ Marketing & Helpdesk is highly valued for its all-in-one marketing solutions and ease of use. While there are some areas for improvement, particularly in customer support and technical reliability, the app is generally seen as a worthwhile investment for businesses looking to enhance their marketing efforts and streamline operations.

Dressfolk

Dec 11, 2024  on Shopify

Hi Team, We have not been using the app since early November however, we got billed for it. We request you to provide us a refund in the current billing as we have not used the app at all.

WoodenTwist

Nov 02, 2024  on Shopify

In starting this app was good there was account manager to solve all the queries but now they have just normal support which replies in 3 to 4 days. There are lot of bugs which can give your business a huge loss so stay away from this app.

Rasoi Shop

Oct 11, 2024  on Shopify

Horrendous Client Support. Good Product coupled with Absolutely Poor levels of service and support. Think twice before implementing because transition of any CRM takes lot of other efforts. Once you are IN, transition will be a pain anyways.

IndiNoir

May 29, 2024  on Shopify

We've been using Contlo for over a year now and it has been a great marketing tool for us. Their customer support is very responsive whenever we have any issues and they have pretty good set of features in built so we dont have to juggle too many apps. Very useful and definitely delivers a good ROI.

INJA Wellness

Apr 30, 2024  on Shopify

Contlo has been a great tool for us primarily in the space of retention marketing. It's very helpful to have the automations and the kind of integrations Contlo has with different communication platforms so we don't need individual apps for everything. It's a great one stop shop. In case there is any tech issue, the team too is very quick to help.

Sewandyou

Apr 25, 2024  on Shopify

This marketing app is fantastic! It's user-friendly, seamlessly integrates with other tools, and the customer support is exceptional. The analytics provided are outstanding and have significantly enhanced our marketing strategies, leading to a noticeable boost in reaching our audience and business expectations!

House of Blouse

Apr 25, 2024  on Shopify

We were initially using separate Apps for Email and WhatsApp marketing and were hesitant to completely move to a single App. But since we moved to Contlo our retention has improved by leaps! and We have also been very happy working with the super helpful and efficient team who are quick to respond and take the initiative to direct us the right way to get us using all the various features available on the App. A special thanks to Suraj for always readily helping us when we are stuck. You won't regret moving to this App.

Happilo

Apr 25, 2024  on Shopify

Contlo offers an impressive suite of automation tools, coupled with outstanding marketing services and exceptional customer support. From my experience, their automation solutions streamline processes effectively, saving time and resources for businesses of all sizes. Whether it's workflow automation, task management, or data processing, Contlo delivers solutions that enhance efficiency and productivity. Their marketing services are nothing short of impressive. With a keen understanding of market trends and consumer behavior, Contlo crafts strategies that resonate with target audiences, driving engagement and boosting brand visibility. Their innovative approaches help businesses stand out in crowded markets and achieve their marketing goals effectively. One of the standout features of Contlo is their exemplary customer support. Their team is highly responsive, knowledgeable, and dedicated to addressing any queries or concerns promptly. Whether it's troubleshooting technical issues or providing guidance on maximizing the use of their services, Contlo's support team goes above and beyond to ensure customer satisfaction. Overall, I highly recommend Contlo for businesses looking to streamline operations, enhance their marketing efforts, and receive top-notch support. With their comprehensive suite of services and commitment to customer success, Contlo is truly a standout in the industry.

Greendigo

Apr 22, 2024  on Shopify

I highly recommend Contlo as it is highly intuitive and super user-friendly. The features and integrations with platforms like Razorpay and Shopify make the customer experience super seamless, leaving less space for leakages in communication, helping small businesses like us to really connect with our audience effectively. The Contlo team is really hands-on and ensures quick troubleshooting and doubt clarification. They are an amazing team to work with! I'd definietly recommend Contlo to anyone who is in the market for an e-commerce marketing tool.

WaterScience

Apr 16, 2024  on Shopify

We highly recommend Contlo marketing app. Its user-friendly interface and robust features including campaign management, automations, and analytics are really useful. The support team has been extremely helpful with all our requests.

Parul Garg Beauty

Apr 16, 2024  on Shopify

Parul Garg Beauty relies a lot on Contlo for its retention efforts. The tool has helped us to execute campaigns, create automated journeys, and much more. Specific segmentation has been really helpful for us in terms of targeted marketing.

trellisblissindia

Apr 11, 2024  on Shopify

"I love this marketing app! It's easy to use, integrates well with other tools, and has great customer support. The analytics are top-notch, and it's really boosted our business's marketing efforts. Highly recommend!"

Pintola

Apr 11, 2024  on Shopify

Contlo is a great tool to execute retention strategies. The user-friendly interface and availability of integrations make the job easier. The team is very supportive and helpful.

TruNativ

Mar 26, 2024  on Shopify

We have been using Contlo for over 6 months now and our overall experience has been really good. their team is very active and helpful for any given query or concern. Would definitely recommend Contlo to people.

AllThingsBaby.com

Mar 12, 2024  on Shopify

1. Great Sales team to begin with, the demo, legalities were hassle free, kudos to Nikhil and his team. 2. Easy onboarding, the team ensures the process and training is smooth. 3. The team especially does the heavy lifting during the initial days which really helps a brand to focus on strategising what has to be leveraged in terms of journeys, campaigns etc. 4. Kudos to Jithin, Suraj, Merlin, Ankit and Chandni for providing great strategies and improve our sales from existing customers

Gambol

Feb 28, 2024  on Shopify

Using contlo since 1.5 years now. Their Support team is great and helpful. We can do may things with the application. Its interface is also user friendly. Great tool for Marketing.

THE INDIAN ETHNIC CO.

Feb 01, 2024  on Shopify

We have been using Contlo for over 6 months now. It has been a great overall experience. What is most commendable is how active their team is with response to any queries. It is also an extremely convenient and easy to navigate platform. Contlo has definitely made it easier for us to send out campaigns, set multiple automations & track our metrics. We are sure this is going to be a long term collaboration!

belif India

Jan 31, 2024  on Shopify

Contlo has been really helpful in boosting our retention marketing. Also easier integration with other apps and Al tool is an add on.

Allter

Jan 30, 2024  on Shopify

We have been using Contlo for a long time, and it has tremendously helped us in our marketing efforts. The entire interface is super easy to use and understand, whether it's for campaigns or automations. The Contlo team is available whenever needed and super helpful! Thanks to them, we have not faced any problems yet. We will definitely recommend Contlo to anyone looking for not only an easy-to-use platform but also one that has all the features you need on a single platform.

PureCult®

Jan 24, 2024  on Shopify

Loved the experience of working with Contlo. We've been associated with them more than 2 years and the best thing Contlo is that the dashboard is easy to use and understand. And it's a versatile platform.

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