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Customer reviews: NASP Connected Inventory

Reviews (92)

Overall rating
3.7

What Merchants Think

Overall, merchants have mixed opinions about "NASP Connected Inventory". While many users appreciate the ease of use and efficient support from the team, others have encountered significant issues, particularly related to inventory synchronization and support response times. Those who found the app beneficial praise its capability in bundling products and maintaining inventory sync between variants, but consistent problems have caused frustration for some users.

Key Strengths

  • Excellent customer support, praised for responsiveness and helpfulness.
  • Efficient inventory management for product bundles and variants.
  • Easy integration and setup, often working seamlessly.
  • Automated SKU management, simplifying inventory tracking.

Common Concerns

  • Issues with reliability and app functionality, including buttons not working.
  • Problems with inventory sync not reflecting changes from external systems.
  • Occasional challenges during initial setup.
  • Unreliable support response as experienced by some users.

Final Thoughts

"NASP Connected Inventory" is a valuable tool for many merchants needing to manage complex inventory tasks like bundling and variant syncing. While it shows impressive performance in these areas, it also exhibits shortcomings, particularly with integration reliability and support consistency. Consider evaluating your specific inventory needs and external system dependencies before choosing this solution.

TallitKuntoon

Mar 19, 2025  on Shopify

This is one of those types of apps that simply has to work properly; otherwise, there is a huge financial risk if the inventory is incorrect, as well as a significant amount of work required to fix any resulting issues. Unfortunately, this particular app does not meet that standard. It stops working randomly, and the consequence is that you cannot run a reliable business on such an unstable technical solution.

Magnificent Stanley

Mar 13, 2025  on Shopify

The app rarely works properly, costs a fortune and getting help and support is a nightmare. I wish I could avoid using it but there is no-one else offering this service and it's essential to my business.

NOCTEX

Feb 17, 2025  on Shopify

the app stopped working properly and ruined out inventory count on tons of products. Extremely time consuming and wasteful when the basic feature of different SKUs start being seen as one on a listing.

Lollygag.co

Dec 27, 2024  on Shopify

We used this app for 3 years now at lollygag.co. We use it to create bundled products, super easy to use and it works perfectly, when we did have an issue their customer service answered within a day and helped.

FANS STORE

Mar 20, 2024  on Shopify

We used it for 1-2 months without any problems. None of the buttons are working at the moment. Their support is absolutely terrible.

Venus Trine Mars

Nov 02, 2023  on Shopify

I spent a day looking through the internet to find an app that met my needs. Connected Inventory finally checked all the boxes - it's a great app with an incredibly helpful support team. Thank you Jennifer for your assistance today :)

Colorado Crafted

Oct 21, 2022  on Shopify

We sell gift boxes composed of many individual products and this app has been very helpful in keeping track of inventory. When we had some problems arise, they were very quick to help and fix the issue.

Homechip Ltd

Jun 04, 2020  on Shopify

We manage our inventory using Dear inventory. For simple (non variant) products this works fine and inventory is accurately reflected between Dear and Shopify. However for variants this doesn't work at all. We hoped that Connected inventory would solve the problem. It unfortunately doesn't. Changes to inventory made through Dear are not reflected back to the variant inventory with the result that Shopify and Dear drift slowly apart. Connected Inventory have confirmed that changes made external to Shopify will not be fed back through which makes the app useless for our requirements. If you have this requirement then Connected Inventory is not for you.

Cashmerette Patterns

Dec 03, 2019  on Shopify

Wonderful idea in theory but a disaster in practice as it crashes if “too many” orders go through - and they won’t tell you how many orders is too many! As a result we had a Black Friday disaster where the app stopped working and was therefore overselling our inventory. My staff had to spend hours manually re-setting our store on the busiest day of the year. Avoid this app!

Rise Above Fitness

Nov 20, 2019  on Shopify

Stoked to finally find this app to help with all of our inventory issues! Happy to say no more issues! All is working great and support was beyond helpful!

Veloine – Women Cycling Apparel

Nov 19, 2019  on Shopify

Setting up the app according to what we needed was a little challenging at first, got in touch with support who helped us pretty fast – very good experience. App is doing exactly what we need: setting up product bundles based on variants while keeping the inventory across all variants & bundles in sync.

American Tackle Angler Products

Feb 22, 2019  on Shopify

Needed to sync inventory levels between variants - Connected Inventory fit the bill. Setup was easy, SKUs were scanned automatically and after that was finished, I placed a test order and the changes reflected as desired. The team at Inscoder answered any questions I had promptly and clearly...great service is an understatement!

Spoonfullone

Sep 14, 2017  on Shopify

Does exactly what we need it to do. We tried SimpleSync before this and it did not work (for reasons the developer of the app could not determine). Connected Inventory worked "right out the box". We are very happy.

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