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Customer reviews: Cohub Inventory Counting

Develop by Cohub LLC

Reviews (26)

Overall rating
4.5

What Merchants Think

The "Cohub Inventory Counting" app is generally well-received by users, providing valuable assistance in streamlining inventory counting processes. Merchants appreciate its ease of use, supportive customer service, and the ability to use mobile devices as barcode scanners, which significantly boosts efficiency. While there are some technical issues, particularly with Android devices and upload speeds, the app is seen as a game-changer in inventory management, especially for those with large inventories or multiple locations.

Key Strengths

  • Responsive and helpful customer support, available 24/7.
  • User-friendly interface that simplifies the inventory counting process.
  • The capability for multiple team members to count simultaneously using mobile devices.
  • Effective reporting and aggregation features, enhancing accuracy and speed.
  • Significantly reduces time and improves consistency in inventory management.

Common Concerns

  • Issues with Android devices, such as app crashes and login problems.
  • Lack of troubleshooting guides and documentation.
  • Complications with barcode scanning, especially older or faded barcodes.
  • Slow upload speeds, affecting large-scale inventory updates.
  • Concerns about app maintenance and the absence of recent updates.

Final Thoughts

Overall, the Cohub Inventory Counting app is a highly recommended tool for businesses looking to enhance their inventory practices. Its ability to allow collaborative inventory counting on mobile devices has made it indispensable for users, though improvements in Android functionality and system updates are needed. With excellent customer service backing it up, Cohub continues to be a valuable asset for effective inventory management.

The Trendy Walrus

Jan 09, 2025  on Shopify

CoHub went above and beyond helping us with our annual store inventory. Steve walked us through issues we were having on our Shopify end and he truly offered us responsive support 24/7. Absolutely recommend CoHub

San Franpsycho

Jan 07, 2025  on Shopify

This app saved us so much time and drastically helped improve our inventory counting process! The mobile app allowing staff to use their smartphones as a barcode scanner is a game changer. The customer service is also great; I got quick and helpful responses to my questions. The app works perfectly with Iphone, but Android users may face some problems on the mobile app. We only had three android users on our team, and all of them said that every time their phone screen shut off, the app would crash and would have to be reopened. Also, they all had to fully log in with shopify admin credentials, meaning they can't just click on the link and join the count for the location they were at, which is how the app is supposed to function. Once they work out issues with android this app will be perfect!

Hi Army Museum Society Store

Nov 12, 2024  on Shopify

I originally had a few problems with the app during our 1st 100% inventory but the staff at Cohub were super responsive. Despite the fact that we are in Hawaii, they were very accomodating to our time schedule and were able to troubleshoot our issues. They resolved our issues with 100% satisfaction. I definitely recommend using Cohub as it made our inventory super easy. And I greatly value any company that quickly responds to our needs. Mahalo Cohub.

Paxton Gate

Sep 17, 2024  on Shopify

If you're doing a full inventory (which we do twice a year), this is what you're looking for. It's easy to use, and the reporting it generates is extremely helpful. We have thousands of SKUs, so we needed something that could handle multiple people counting at the same time. Not only does it work, but the customer support is excellent. Steve helped me troubleshoot throughout the entire process, and I really can't thank him enough for the support. I rarely leave reviews for apps, but I felt like I should for Cohub. I'm sure there are people out there with a similar inventory looking for a system to help them manage it. This is it.

Audubon Society of Western Pennsylvania

Jul 17, 2024  on Shopify

We used Cohub for our annual physical inventory at our three retail locations and we plan to use Cohub for every PI going forward. Working in teams and counting simultaneously via cellphone sped up our process and was far more accurate that we've had in the past. Cannot recommend enough!

Over The Top Cake Supplies - The Woodlands

Dec 29, 2023  on Shopify

This is the only way we count our retail store. Being able to use multiple devices and work as a team while having the store be actively open to customers is essential. This app tracks all the activity. The built in aggregation feature that automatically totals amounts together if products are scanned separately due to location or timing saves time, sanity and ensures accuracy. An essential app for any product based store. The customer service has always been friendly, prompt and helpful.

Saint Alfred

May 23, 2023  on Shopify

The app works flawlessly, and addresses the issues we had with other stock taking apps. The function to "0 out uncounted items" is hugely appreciated. Scanning with the phone sometimes has trouble with older or faded barcodes, but it is just as easy to connect a socket scanner to your phone to make things go a bit faster. Preformed inventory at 2 locations with some 8k SKUs and had no problems. Support is responsive.

Hilltribe Ontario

Dec 11, 2021  on Shopify

Just love your app and your customer service is out of this world as always! Always quick to respond to any questions or issues I might be having and are open to new feature suggestions.

PapayaOslo

Jan 13, 2021  on Shopify

This is a MUST have! The App is working like a charm and making stock counting a pleasant affective procedure with the combine teamwork feature. If one have wide stock the app's backoffice make it easy to find duplicates and errors on the inventory. And the most important customer service is superb! Available, friendly and reliable. Any issue we encountered was addressed within hours. Having a mobile App making all the differences between this App and others. HIghly recommended.

Hemp Gallery Australia Pty Ltd

Oct 15, 2020  on Shopify

Lifesaver! Although many of our products don't have barcodes, we found it really easy to navigate the app, complete our weekly cycle counts and have everything updated straight away. It's definitely a lifesaver and time saver!

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