<h3>What Merchants Think</h3> <p>The "COD: Advanced Cash on Delivery" app receives mixed reviews from merchants, with a majority appreciating its functionality in reducing chargebacks and manual confirmation processes. While many users commend its effectiveness and responsive customer support, a few have faced technical issues and highlighted the lack of real-time support.</p> <h3>Key Strengths</h3> <ul> <li>Highly effective in preventing chargebacks and reducing manual confirmations.</li> <li>Integration of OTP in the checkout process for a seamless experience.</li> <li>Availability of multiple notification channels including SMS and WhatsApp.</li> <li>Competitive pricing compared to alternatives.</li> <li>Responsive and friendly customer support.</li> </ul> <h3>Common Concerns</h3> <ul> <li>The app occasionally stops working, and some users faced difficulties with recharging.</li> <li>Lack of real-time customer support and response issues via email or phone.</li> <li>High cost associated with WhatsApp notifications.</li> <li>Inability to put orders ‘on hold’ while waiting for verification due to Shopify API limitations.</li> </ul> <h3>Final Thoughts</h3> <p>The "COD: Advanced Cash on Delivery" app is a generally well-received tool for merchants looking to streamline their payment verification process and minimize chargebacks. Despite its drawbacks related to support and some technical glitches, its strengths in enhancing order confirmation procedures and the responsive customer support make it a valuable asset for many Shopify users.</p>