COD: Advanced Cash on Delivery

Develop by Shopify

/ Month

Free plan available

Advanced COD verification + Charge a fee for COD orders

Otp verification

Cod verification

Charge cod fee

Fraud filters

Fraud analysis

Ivr verification

About COD: Advanced Cash on Delivery

Launched Apr 25, 2021

Built by Shopify

Address

Vliegend Hertlaan 71, Utrecht, 3526 KT, NL

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Use Cash on Delivery - COD Verification app to reduce RTO. Charge a fee for Cash on Delivery Orders.

Cash on delivery (COD) is a great enabler for the e-commerce industry. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is a top priority for e-commerce players. Using CODBot, you can ensure that your COD order verification happens before you ship them out. It also helps with fraud filters and fraud analysis. You can also charge a fee for all Cash on Delivery Orders.

Verify a Cash on Delivery (COD) order, by sending an OTP through SMS or WhatsApp
Cut down RTO (Return to Origin) drastically by eliminating fake/bogus COD orders
IVR COD verification if the OTP delivery fails via SMS or WhatsApp
NEW: Charge a fee for COD orders

Pros

Ensures COD order verification before shipment
Reduces operational losses due to cancellations and bogus orders
Includes fraud filters and fraud analysis tools
Allows charging a fee for COD orders
Verification through OTP via SMS or WhatsApp
Drastically cuts down Return to Origin (RTO) by eliminating fake/bogus COD orders
IVR COD verification if OTP delivery fails via SMS or WhatsApp

Cons

Potential dependency on SMS/WhatsApp delivery reliability
IVR system may face user acceptance issues
Charging an additional fee for COD could deter some customers
Requires customer cooperation for the verification process
Possible technical issues with OTP delivery and verification

Top Helpful Reviews

Scentos

Jan 02, 2024 on Shopify

Hi, the app is weird , it stops working after a certain period of time. no support. the number is switched off and no email response. Also i tried uninstalling and reinstalled the app. i also lost my $15 credit inside it.

AirGun Tactical

Sep 11, 2023 on Shopify

Very pleased with this app it does exactly what I need it to I sell high dollar ticket items and chargebacks need to be prevented as much as possible this app allows me to implant that mental seed in the customers head knowing they OTP verified the charge they can't say it wasn't me. So as long as we will the order we are able to prevent chargebacks. We absolutely love this app and the customer support isn't in real time but the definitely take care of any issues that come up within a reasonable timeframe.

CremisiCasa

Apr 23, 2023 on Shopify

Good and straight forward app... staff are helpful too I think whatsapp notifications can be made with less cost would be great

Harissons Bags

Apr 21, 2022 on Shopify

COD confirmations have shot up, reducing our manual calls by 60-70%. They have even started IVR calls so people who don't end up checking their messages can also confirm the orders.

OffNorth

Nov 02, 2021 on Shopify

Works well and is effective. Had some issues while recharging and the support extended was quick and exceptional.

Sublime Life

Sep 14, 2021 on Shopify

We like this app for the following reasons: 1. OTP is embedded into the checkout page as last step in order buying process. It enables a continuous flow of the checkout experience. 2. OTP send out by sms and whatsapp option and also by one click link in message 3. Pricing is competitive vs smsbump, super lemon, etc 4. Send repeat messages to customers not validated. This is important as costumers get distracted and forget. 5. Tagging of orders is very clear to distinguish between the status. 6. Customer support is very responsive , friendly and accessible. They are open to feedback and suggestions and if they can do it without they often make the changes. What we would have loved to have as a feature which is currently missing is ability to out order 'on hold' status until it is verified. This would ensure our automated fullfillment system is not triggered. However, this is currently a limitation of the Shopify API not supporting this programmatically.

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