Customer reviews: COD: Advanced Cash on Delivery

<h3>What Merchants Think</h3> <p>The "COD: Advanced Cash on Delivery" app receives mixed reviews from merchants, with a majority appreciating its functionality in reducing chargebacks and manual confirmation processes. While many users commend its effectiveness and responsive customer support, a few have faced technical issues and highlighted the lack of real-time support.</p> <h3>Key Strengths</h3> <ul> <li>Highly effective in preventing chargebacks and reducing manual confirmations.</li> <li>Integration of OTP in the checkout process for a seamless experience.</li> <li>Availability of multiple notification channels including SMS and WhatsApp.</li> <li>Competitive pricing compared to alternatives.</li> <li>Responsive and friendly customer support.</li> </ul> <h3>Common Concerns</h3> <ul> <li>The app occasionally stops working, and some users faced difficulties with recharging.</li> <li>Lack of real-time customer support and response issues via email or phone.</li> <li>High cost associated with WhatsApp notifications.</li> <li>Inability to put orders ‘on hold’ while waiting for verification due to Shopify API limitations.</li> </ul> <h3>Final Thoughts</h3> <p>The "COD: Advanced Cash on Delivery" app is a generally well-received tool for merchants looking to streamline their payment verification process and minimize chargebacks. Despite its drawbacks related to support and some technical glitches, its strengths in enhancing order confirmation procedures and the responsive customer support make it a valuable asset for many Shopify users.</p>

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Reviews (16)

Overall rating

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What Merchants Think

The "COD: Advanced Cash on Delivery" app receives mixed reviews from merchants, with a majority appreciating its functionality in reducing chargebacks and manual confirmation processes. While many users commend its effectiveness and responsive customer support, a few have faced technical issues and highlighted the lack of real-time support.

Key Strengths

Highly effective in preventing chargebacks and reducing manual confirmations.
Integration of OTP in the checkout process for a seamless experience.
Availability of multiple notification channels including SMS and WhatsApp.
Competitive pricing compared to alternatives.
Responsive and friendly customer support.

Common Concerns

The app occasionally stops working, and some users faced difficulties with recharging.
Lack of real-time customer support and response issues via email or phone.
High cost associated with WhatsApp notifications.
Inability to put orders ‘on hold’ while waiting for verification due to Shopify API limitations.

Final Thoughts

The "COD: Advanced Cash on Delivery" app is a generally well-received tool for merchants looking to streamline their payment verification process and minimize chargebacks. Despite its drawbacks related to support and some technical glitches, its strengths in enhancing order confirmation procedures and the responsive customer support make it a valuable asset for many Shopify users.

Scentos

Jan 02, 2024 on Shopify

Hi, the app is weird , it stops working after a certain period of time. no support. the number is switched off and no email response. Also i tried uninstalling and reinstalled the app. i also lost my $15 credit inside it.

AirGun Tactical

Sep 11, 2023 on Shopify

Very pleased with this app it does exactly what I need it to I sell high dollar ticket items and chargebacks need to be prevented as much as possible this app allows me to implant that mental seed in the customers head knowing they OTP verified the charge they can't say it wasn't me. So as long as we will the order we are able to prevent chargebacks. We absolutely love this app and the customer support isn't in real time but the definitely take care of any issues that come up within a reasonable timeframe.

CremisiCasa

Apr 23, 2023 on Shopify

Good and straight forward app... staff are helpful too I think whatsapp notifications can be made with less cost would be great

Harissons Bags

Apr 21, 2022 on Shopify

COD confirmations have shot up, reducing our manual calls by 60-70%. They have even started IVR calls so people who don't end up checking their messages can also confirm the orders.

OffNorth

Nov 02, 2021 on Shopify

Works well and is effective. Had some issues while recharging and the support extended was quick and exceptional.

Sublime Life

Sep 14, 2021 on Shopify

We like this app for the following reasons: 1. OTP is embedded into the checkout page as last step in order buying process. It enables a continuous flow of the checkout experience. 2. OTP send out by sms and whatsapp option and also by one click link in message 3. Pricing is competitive vs smsbump, super lemon, etc 4. Send repeat messages to customers not validated. This is important as costumers get distracted and forget. 5. Tagging of orders is very clear to distinguish between the status. 6. Customer support is very responsive , friendly and accessible. They are open to feedback and suggestions and if they can do it without they often make the changes. What we would have loved to have as a feature which is currently missing is ability to out order 'on hold' status until it is verified. This would ensure our automated fullfillment system is not triggered. However, this is currently a limitation of the Shopify API not supporting this programmatically.