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Customer reviews: Closeby ‑ Store Locator

Develop by Closeby

Reviews (20)

Overall rating
4.6

What Merchants Think

Merchants generally have a positive perception of "Closeby ‑ Store Locator", praising its ease of use, customizability, and effective functionality. Many users express satisfaction with its seamless integration with Shopify and the value it provides by improving customer interaction through the app's dynamic map features.

Key Strengths

  • Easy customization to fit brand aesthetics.
  • Seamless integration with Shopify and use of MapBox.
  • Efficient synchronization of locations through Google Sheets.
  • Support for URL customization and embedding options.
  • Positive feedback on customer support responsiveness with notable exceptions.
  • Free plan availability is generous for small businesses.

Common Concerns

  • Long response time from support in urgent cases (up to 5 business days).
  • Occasional glitches when adding multiple store locations at once.
  • Some difficulties integrating the app into Shopify without expert help.
  • Suggestions to simplify the process of adding store hours.

Final Thoughts

Overall, "Closeby ‑ Store Locator" is well-received by its users, offering valuable features that enhance customer interaction and store visibility efficiently. While there are areas requiring improvement, particularly with support response times and multi-location uploads, the app's strengths in customization, usability, and integration significantly outweigh its drawbacks. Users are optimistic about its potential and continued enhancements, making it a preferred choice for new and existing businesses on Shopify.

Hunt Seat Paper Co.

Apr 18, 2023  on Shopify

We love this app! We were able to easily customize it to fit our branding and it's very simple to use, organize by store-type, and keep up to date using a synced google sheet. We have over 300 retail partners and everyone has been very happy to be included on our snazzy map! We get tons of compliments on it. I recently had an issue with the map, which was completely unrelated to Closeby (it was a theme issue) and Matt at Closeby was wonderful and helped up get our cool map back up for the world to see. Five bazillion stars...We love our map and it's everything we could possibly ask for. Thank you Closeby! https://huntseatpaperco.com/pages/retailers

Shop Weekend Cheoks

Nov 01, 2021  on Shopify

I tried a few other similar apps but Closeby was a clear winner with it's customisability and free plan that is generous enough for small businesses to start with. The set up is done via MapBox which is unexpectedly easy and seamless. We didn't have any issues during our experience using Closeby and was able to allow customers to browse our locations beautifully. Will definitely use it again if the need arises in the future.

Sweet Matitos Online Shop

Sep 13, 2021  on Shopify

We have compared many different apps for geolocation of our shops and this is the best one. It's very easy to use it and the price the best one.

EasyBlock

May 18, 2021  on Shopify

THE BEST STORE LOCATOR APP EVER - *1-Year Review Update* I went through and tried all of the "Store Locator" apps on the Shopify market place and as somebody who has helped build large international multi-million dollar business on Shopify over the last six years, I have to say that Closeby surprises me! The locator is beautiful and intuitive, the implementation is excellent, and the Closeby Team is very open to feedback and always looking to improve their product. I think this is still really early days for Closeby, but I have no doubt they will become the top Store Locator in no time! - Update - One year later and CloseBy is totally rocking it! They've constantly been making small tweeks that have taken the product to a higher level. Hands down the best store locator and you'll see from the design and features that they are the best. Love the new addition of custom map Icons, they look super great our map with the custom map theme and really takes our dealer locator to another level.

Wattbike UK

Feb 09, 2021  on Shopify

Very happy with the app. As all the customisation is away from Shopify it was the only app I could find that allowed you to create your own page URL and embed the store finder (others forced you to use a fixed URL). Also, the ability to import and maintain locations via google sheets is very useful.

7 Summits Snacks

Dec 23, 2020  on Shopify

Easy to create the map and it synced well once loaded to my page. I did find it difficult to actually integrate into my shopify page, but had someone who is a bit more fluent integrate it for me. Again, once it is in ... it seamlessly synced when I added new location.

Chai Seven

Nov 14, 2020  on Shopify

Worked great. Using a google sheet to sync the locations made it a lot simpler. After having short troubles integrating the map on our website (due to a mistake from our side), the support was helpful and was able to identify the mistake. Overall great app!

Gimber

Feb 21, 2019  on Shopify

After comparing multiple store locator apps we've chosen Closeby. This app has a much better user experience compared to others. Closeby is new on the Shopify App store, but don't let that scare you; it's good!

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