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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

Reviews (1,772)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Ponch' & Capricó

Dec 04, 2024  on Shopify

Graze Box

Dec 03, 2024  on Shopify

DCS Uniforms

Dec 03, 2024  on Shopify

great service thank you

Bramble & Bee

Dec 03, 2024  on Shopify

Der Schwarzwälder

Dec 03, 2024  on Shopify

Great app, great fast and kind support. Works as expected and is worth the money! The only thing to keep in mind is that the standard abandoned cart emails from Shopify won't work with the app because they bypass the date selection. With a modification, you could direct your customers to the cart instead of the checkout. This would work, but from a conversion perspective, leading them to checkout would be more effective. Additionally, if a customer opens the link in your email on a different device, they won't see any products in their cart because Shopify stores the cart locally in a cookie.

Trillium Floral Designs

Dec 02, 2024  on Shopify

Very helpful with advice and step by step instructions on how to fix the issue.

Manjar Blanco Tortas

Dec 02, 2024  on Shopify

Fungi Akuafo Inc

Dec 02, 2024  on Shopify

Support is great. This gives our customers the option to pickup or have their order shipped. Makes our handling of orders easier!

ScottCakes

Dec 01, 2024  on Shopify

Excellent customer service! I integrate the shipping date selector on my site and it is a great feature!

SeaSweet Patisserie

Dec 01, 2024  on Shopify

Bloom Ranch

Dec 01, 2024  on Shopify

All support staff is incredibly helpful, especially Stephane! Zapiet has helped resolve so many issues that we've had with other apps!

Duckys Office Furniture

Nov 29, 2024  on Shopify

Spectacular, really listenened and got me through my issues. Friendly and knowledgable. Kristine will get you back up and running!

Bloom de Fleur

Nov 28, 2024  on Shopify

The single most important app for our store!

More Than Cheese

Nov 26, 2024  on Shopify

Angelo is incredibly helpful - he was able to figure out an issue for me and solve it quickly. Zapiet is an awesome pick up & delivery app!

Despaña Brand Foods

Nov 26, 2024  on Shopify

We were very happy with the installation of Zapiet within our store. It helped us establish a new pickup option. However, an issue arose stemming from the app that harmed the checkout experience. Their support team kicked in, and Sandy did an excellent job not only mending the situation, but enhancing the checkout experience along the way. I would recommend this app for those looking to instal a new pickup + delivery solution that has very streamlined support.

Goodies Jamaican Patties

Nov 26, 2024  on Shopify

Klaudia was awesome. Fixed my issue in super fast time and gave me a rundown of what she did to fix it.

Candy Catchers

Nov 25, 2024  on Shopify

Tsunami Sport

Nov 25, 2024  on Shopify

Chili

Nov 25, 2024  on Shopify

Support is superb. Application solves my local delivery setup.

Dream Donuts

Nov 25, 2024  on Shopify

amazing

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