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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,307)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Supplement World Canada

Feb 13, 2025  on Shopify

She was very helpful. The Doordash Integration however is frustrating. Doordash has no record of my account, so our orders aren't showing up for them. But the actual Zapiet support has been helpful

Nature's Gems

Feb 12, 2025  on Shopify

Angelo was the most professional and helpful person I have had the pleasure of speaking with in the entire shopify and shopify app community. I struggled with the pickeasy app for over 8 hours today and decided to switch to the zapiet apps, and Angelo was so thorough in helping me out, my shipping and delivery options are now exactly how I want them after being told I would not be able to make the integrations between apps work by shopify agents. 10 stars!!

Heather Floral

Feb 10, 2025  on Shopify

All County Water Delivery

Feb 09, 2025  on Shopify

Gabriel and Klaudia have been very helpful and very fast to respond with helping resolve my issues. The support team for this App is exceptional, they can definitely make your business run more smoothly and efficiently. If you in the business of offering local deliveries or local shipping locally this is the app for you.

The Donut Bouquet

Feb 07, 2025  on Shopify

Great Support, and knowledgeable.

OMO TRANSFER

Feb 06, 2025  on Shopify

Jeanette was amazing after all i carry Karen personality sometimes she handled smoothly and helped me . She was so kind and helpful to solce the problem from begining to end. If she was here i could hire her.

the flowerzzz

Feb 06, 2025  on Shopify

Great app, And support team always help me to resolve my issues in short time. Special thank you to Jeanette :)!

Floret + Foliage

Feb 05, 2025  on Shopify

This is the easiest app I have had the pleasure to use, and Jessica is wonderful! The customer service is always amazing and will stick with you even if my website isn't working right! I appreciate them and this app so much!

The Enchanted Florist DFW

Feb 04, 2025  on Shopify

jeanette was quick and great to deal with. thank you!!!

Clover Farms of Florida, LLC

Feb 04, 2025  on Shopify

Amazing Supportt!!! Leo was kind, patient, and incredibly helpful. Thank you for the support.

L'OCA Quality Market

Feb 02, 2025  on Shopify

Quick solution.

Sweet Blossoms LLC

Feb 02, 2025  on Shopify

This app lets you set up multiple pickup and delivery options for your products. The thing I like the most is how helpful the support assistance is. They are quick to put a real person in the chat, if you're not understanding the help articles they send (which are also quite helpful), and the real human that you talk to actually takes the time to understand your business to help you create the right settings.

RawthenticPlus

Feb 02, 2025  on Shopify

Jessica was very helpful in resolving my concerns as it relates to my theme and updates.

Liquidation Rugs

Feb 01, 2025  on Shopify

Amazing Customer Service

81 Petals

Jan 31, 2025  on Shopify

Great help! Excellent at his job. Give this guy a raise!

Houghnuts

Jan 29, 2025  on Shopify

Great help from CS especially Gabriel

Bakersfield Pet Food Delivery

Jan 23, 2025  on Shopify

Great app and excellent customer service! Would highly recommend for anyone looking for a local delivery app. Works well with the zipcode app as well.

Salmonberry Goods

Jan 21, 2025  on Shopify

great service.

Harvard Sweet Boutique Inc

Jan 20, 2025  on Shopify

Anggy saved the day and helped me with an issue that Shopify support could not figure out (and it was a Shopify problem, not a Zapiet one!)

Gastaldi

Jan 20, 2025  on Shopify

Great Support. Problems solved in 10 minutes by your team. Thanks a lot.

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