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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

Reviews (1,772)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Wichita Home Outlet

Jan 01, 2025  on Shopify

Great app and excellent support.

Barking Dog Bakery & Feed

Dec 29, 2024  on Shopify

Thanks for the great customer service today! Appreciate it!

Polly's Pantry

Dec 28, 2024  on Shopify

Leo did a fantastic job of supporting me with my website and also taught me how to do things myself incase of later issues. Such brilliant service!

Over the Rainbow

Dec 26, 2024  on Shopify

Green Acres Nursery & Supply

Dec 19, 2024  on Shopify

Zapiet has been a wonderful app to solve our unique shipping, local delivery, and in-store pickup options. The back end is very intuitive with lots of customization. Their support team has been amazing, especially Jeanette! She responded quickly and took the time to hop on a call with us to work through any issues we were running into.

Blake's Wings & Steaks

Dec 18, 2024  on Shopify

Betty was very helpful in resolving an issue we encountered due to Online Store 2.0. She acted swiftly and addressed other issues that we didn't even notice. Thank you!

Fruttini by MO

Dec 18, 2024  on Shopify

Great support, very good features. What am i missing:

El Buen Campo

Dec 16, 2024  on Shopify

Todo muy bien, fue bastante amable. Y pudo ayudarme a solucionar mi problema. La recomiendo ampliamente.

Kele

Dec 15, 2024  on Shopify

Very responsive & helpful support - we recently ran into an issue with a different third party app (for preorders) overriding the Zapiet tags, and the support staff very promptly not only found a workaround for us but also fixed all affected orders! Incredibly happy with the quality and level of service we've been getting so far.

Oasis

Dec 15, 2024  on Shopify

Angelo is amazing

SeaSweet Patisserie

Dec 15, 2024  on Shopify

very helpful, solved my problem! happy day! thank you so much and Merry Christmas

PleasureBDA

Dec 12, 2024  on Shopify

Very pleased with support :)

Luminary Bakery

Dec 12, 2024  on Shopify

5 Stones Coffee Co

Dec 10, 2024  on Shopify

Great app and the customer service was amazing!! Anggy was my customer service agent and she was seriously so helpful!!

Simply Northwest

Dec 10, 2024  on Shopify

Quick and easy resolution to our issue! Very helpful and responsive!

Uplands

Dec 09, 2024  on Shopify

incredible support, helped with every step I needed assistance with.

The Halal Food Company

Dec 09, 2024  on Shopify

Great help from Leo. That's why I choose Zapiet? Well if you tried the other "5star" apps, the customer service sucked, the interface and initial set up was appalling, like a kid was programming it. But when you install Zapiet, you pay for that service, set up and ease of having a great app in your store. The developers behind this app definitely know how to do it better than the rest. cheers!

Calma Floral

Dec 09, 2024  on Shopify

Manuel was very efficient in getting my store up and running again! Zapiet customer service in general is always very helpful.

ABoR REALTOR® Store

Dec 08, 2024  on Shopify

They were right on top of everything and fixed the issues that needed to be fixed give Jessica a raise

Piedmont Scout Tree Lot

Dec 08, 2024  on Shopify

Pickup and delivery works very well in both online store and Shopify POS. The Zapiet schedule tile in POS works great. It's a bit unclear where Shopify POS leaves off and Zapiet Pickup + Delivery takes over. Customer support was able to research both and help me navigate the process for both. I look forward to using these 2 together in the future

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