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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,343)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

YUM Bakery Calgary

Jun 27, 2025  on Shopify

Support was quick, live and excellent. Essential for the less technical type online store owners.

Fruit Couture

Jun 26, 2025  on Shopify

Incredible app with a ton of features. Great for growing stores and the service is top notch!

Springhurst Bakery

Jun 25, 2025  on Shopify

Great support! Thank you Sandy!

OhMyDog&Co

Jun 24, 2025  on Shopify

The customer service was flawless and super professional. absolutely flawless.

Harry Batten

Jun 23, 2025  on Shopify

Artcaffé Market

Jun 20, 2025  on Shopify

Betty, was amazing. She was patient with us and has been providing very helpful support. She is quick to respond and get on a call when needed. What stood out for us was that she had scenario demos and would create a developer store just to test the solutions before she shared them with us. She also provides recommendations beyond the issues we raised. Thank you Betty!

Iconic Cocktail (Wholesale)

Jun 20, 2025  on Shopify

Great Help!

Vino Fine Wine & Spirits

Jun 19, 2025  on Shopify

Very patient and helpful, thanks so much!

FruitVeggies

Jun 18, 2025  on Shopify

Support was great - fast and precisely. :-)

Route Resins

Jun 17, 2025  on Shopify

Great customer support!

easyplant

Jun 16, 2025  on Shopify

Working with Jeanette was such a pleasure! She helped me get Zapiet implemented for our POS checkout and help solve some technical challenges unique to our store! thanks Jeanette!

Goode Company - Hall of Flame

Jun 16, 2025  on Shopify

Wayfarer's Luck

Jun 13, 2025  on Shopify

Pavlo helped fix my issue quickly.

Chop Butchery

Jun 11, 2025  on Shopify

Excellent customer service. Quick response and resolved my questions. This is great

DTF Virginia

Jun 10, 2025  on Shopify

Went above and beyond to ensure the app was seamlessly integrated into my store. Truly appreciate your professionalism and expertise. thank you!

Incycle Bicycles

Jun 10, 2025  on Shopify

Amazing support and amazing app . Works just as it should and they have a great support team always willing to help and get out of their own way even when the issue is not coming from them. Thank you!!!! Thank you Jessica!!! Keep up with the amazing work guys!

Salmon Marketplace

Jun 06, 2025  on Shopify

Excelente app, aquí en Chile nos ayuda bastante para organizar los despachos de nuestros pedidos y retiros. Agradecido por el buen soporte también.

Mesa Fresca

Jun 05, 2025  on Shopify

AMAZING support ! Thanks again !

Backyard Buffalo

Jun 02, 2025  on Shopify

I am not tech savvy but the customer service across the board helps me figure out if app is being buggy and resolves issue in real time. It is not often that we experience this level of high quality service in this industry. Totally worth my hard earned money. Try it out but make sure the app interface is working on mobile as well it is on your desktop because that's where the problem is likely to happen.

PetsPlaza

Jun 01, 2025  on Shopify

I just completed the initial setup for Zapiet together with Angelo. We have quite a complex setup with local deliveries, national shipping, and a pickup option. Angelo helped me exceptionally well, and we’re about 90% done with what we wanted. I’ll finish the final phase tomorrow, but for now, nothing but praise for the app and the excellent customer service. Regards, Stephan Stein

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