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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Ontbijt- en Lunchservice De Broodmand

Dec 15, 2025  on Shopify

Great functionality and amazing support by Betty!

Toronto Pets

Dec 15, 2025  on Shopify

J&E Meats

Dec 15, 2025  on Shopify

Customer service was exceptional. I would have probably deleted the app had it not been for the great team, consistent and helpful follow-up and overall friendliness and helpfulness. Thank you!

La Karamélée

Dec 13, 2025  on Shopify

Exceptional Support That Changed Everything I was honestly on the verge of uninstalling Zapiet because I was struggling with the setup, until Jessica joined the chat. From that moment on, everything changed. Jessica went far above and beyond to help me properly set up Zapiet on my Shopify store. Her dedication, patience, and deep knowledge were outstanding. She walked me through every detail step by step and made sure everything worked exactly as needed. At one point, I genuinely thought she must be the owner of Zapiet because of how invested and committed she was to helping me succeed. This level of customer service is rare. Jessica did not just solve a problem, she completely turned my experience around. Zapiet is incredibly lucky to have her, and she is a true asset to the team. Highly recommend Zapiet, especially if you are fortunate enough to get support from Jessica.

Cozy Cake

Dec 13, 2025  on Shopify

Amazing support as always, I've had Zapiet on my website for about 5 years now and not only the app works great but their support is always on point whenever there is any issue, even on weekends!

Grace & Favour 小生有禮

Dec 13, 2025  on Shopify

Nandita provides the absolutely best support!!!

LECKERBAER

Dec 12, 2025  on Shopify

RUTVIK 5 stars

Crown Equipment Limited

Dec 12, 2025  on Shopify

Talluto's Pasta

Dec 11, 2025  on Shopify

Jessica provided excellent support. Her "stick-to-it-ness" and knowledge of the app helped us solve a difficult problem and stop a series of fraudulent attacks on our site.

Mastermind Toys (Dev)

Dec 11, 2025  on Shopify

Zapiet support is wonderful. We worked with Maria Nandita, Klaudia Diego, and all of them were super knowledgeable, empathetic and helpful. Thank you, team!

Dodin

Dec 10, 2025  on Shopify

Dunn Family Chocolates

Dec 10, 2025  on Shopify

Jeanette has been a huge help with all the hiccups that come along with launching a store front! We are so appreciative for her support and calmness.

Clean Your Dirty Face

Dec 10, 2025  on Shopify

MIDI flowers

Dec 10, 2025  on Shopify

Nahuna Barf Shop

Dec 09, 2025  on Shopify

Ich bin sehr zufrieden mit dem Support von Pavlo. Schnelle Reaktionszeit und mein Anliegen wurden zu meiner vollsten Zufriedenheit erledigt. Vielen Dank!

Vice Kitchen

Dec 09, 2025  on Shopify

very quick response and fixed the issue behind the scene

Krumble

Dec 09, 2025  on Shopify

Jayne on support helped me out greatly, she deserves to be rewarded!

Raw Dairy Club

Dec 09, 2025  on Shopify

Awesome customer service, Sri did amazing work. He was more than willing to help, and it solved the current problems. We are absolutely satisfied with Sri's service!

One Hot Cookie

Dec 08, 2025  on Shopify

Jessica with the support team is very helpful and extremely quick to troubleshoot/solve problems.

Le Jardin Flower Farm

Dec 08, 2025  on Shopify

Reactive and efficient, thanks! (The design of the app though isn't ;) I should be able to find a disable option by myself, it shouldn't be hidden at the end of the settings), to pass on to the product/design team :) )

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