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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,343)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Blume Ruhm Flower Shop Honolulu

Jul 26, 2025  on Shopify

Laura from Zapiet. ID: 215470024359209, is the bees' knees! I'm extremely grateful for her quick and friendly responses (and over the weekend to boot)! It was a quick fix once I finally decided to reach out to support. Lesson learned: Save myself hours of code tinkering, and widget fiddling and head straight to Zapiet support if I can't resolve an issue. Thank you Laura and Zapiet Support Team! You guys rock like Ozzie!

CALIBABE OFFICIAL

Jul 25, 2025  on Shopify

helped with everything that i needed

Blush Blooms

Jul 25, 2025  on Shopify

Great support from Leo at Zapiet!

MasVital

Jul 25, 2025  on Shopify

Excelente y oportuno soporte, y nos encanta que sea en Español. Jeanette es muy empática y muy clara en su asesoría. GRACIAS!!!

Warran Glen Garden Centre & Cafe

Jul 25, 2025  on Shopify

Sense of Taste

Jul 24, 2025  on Shopify

Brian was such a great help. He go above and beyond to assist us.

NNN Retail Ltd

Jul 24, 2025  on Shopify

Quick response to issue, with knowlegable fix in a very short time! Helpful and friendly live chat

Frank Hederman

Jul 24, 2025  on Shopify

Charlotte Puxley Flowers

Jul 24, 2025  on Shopify

Angelo is a great help to me!! He is very detailed and solved my issue within a short period of time :)

Quantum Farm

Jul 24, 2025  on Shopify

No other app can do what we needed in our particular situation. Top notch support from Angelo as well.

Amsterdam Baking Company

Jul 23, 2025  on Shopify

manuara

Jul 21, 2025  on Shopify

Worked like a charm!

K-Pup

Jul 21, 2025  on Shopify

Zapiet solves my small businesses local delivery logistics issues, along with the associated communications. Allows our customers to select both pick up and delivery dates. Compared to other apps, it is easy to set up. I did it fairly quick and got it integrated into my store. The AI support Zach, is quite good. Helped my troubleshoot. Live tech support is available very quickly. I worked with Krystabel who was terrific! Recommend the app.

Matteo's Mozzarella

Jul 16, 2025  on Shopify

prompt response (and solution) to my technical issue!

Bal Harbour Shops

Jul 16, 2025  on Shopify

Great help. Full run-through

Debi’s Cheesecakes

Jul 15, 2025  on Shopify

I was able to connect with somebody right when I was in the middle of a little crisis and Betty was so accommodating and was able to rectify the problem I was having with my rates and distance. I’m learning not to do it myself and let the pros take over and I’ll do what Im good at… Baking!! Thank you Betty for your amazing expertise, professionalism and patience! You’re the best!!!

This and That

Jul 14, 2025  on Shopify

Outstanding Support from Leo at Zapiet! I was going around in circles trying to fix a frustrating “No stores available with your item” error at checkout, and Leo jumped in with first-class support from start to finish. He patiently walked me through the issue, identified the conflict with Shopify’s native pickup option, and not only resolved it but also tidied up the flow and wording at checkout — even modifying the theme code to make everything look perfect. Genuinely one of the best support experiences I’ve had — fast, friendly, knowledgeable, and proactive. Thank you, Leo!

Crosstrek

Jul 14, 2025  on Shopify

Betty was super helpful in explaining the product. Will explore more

Schuco

Jul 11, 2025  on Shopify

The app is really great and the support team especially Muiz have been quick to help and resolve any problems I faced with setup.

Beigel Bake

Jul 10, 2025  on Shopify

We've been using Zapiet and it’s been a game changer for our business. The app itself is incredibly flexible and integrates smoothly with our Shopify store, exactly what we needed to manage complex delivery windows and location-based options. What really stands out, though, is the support team. Every time we’ve reached out, the response has been quick, professional, and genuinely helpful. Whether it was a small configuration question or a more technical request, the team has always gone above and beyond to get things sorted promptly. Highly recommend Zapiet to any store needing advanced logistics. The app is powerful, and the support is second to none. Thanks again

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