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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,429)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Fresh Fresh Flowers

Sep 08, 2025  on Shopify

Love the APP. Betty form tech support is a star.

Your Grocers

Sep 08, 2025  on Shopify

Great experience with the support team, and the app is also good.

Supermercados DANI

Sep 08, 2025  on Shopify

Took a long time, but Betty was extremely helpful in sorting out our calendar widget. Which I was stumped over and experiencing issues with it, she managed to find an effective solution with our website's css code and implemented things quickly after the problem was spotted. So far our experience with Zapiet support has been great, and they work hard to solve problems that have cropped up pre and post launch of our official site.

Paper Carpenter

Sep 08, 2025  on Shopify

I am very impressed with the support provided by the Zapiet – Pickup + Delivery team. Both Nandita and Betty demonstrated exceptional professionalism and dedication in assisting me. Betty went the extra mile to ensure that my concerns were fully addressed, providing clear and detailed step-by-step guidance throughout the process. Their thoroughness and commitment made the entire experience seamless and highly reassuring. I truly appreciate their outstanding support.

Seattle Hockey Team Store

Sep 04, 2025  on Shopify

Great system and fantastic customer support from Steph and the team!

May Hill Farm

Sep 04, 2025  on Shopify

Lui was very helpful and was able to fix my issues quickly, double check that everything worked, and even found some missing delivery fees and added them in for me.

UrbanJungleSydney

Sep 04, 2025  on Shopify

Hudson Meal Co

Sep 03, 2025  on Shopify

Stephane was super helpful in fixing an issue I had with the website widget today. I highly recommend Zapiet and their customer service is always quick and on point.

Fresca Rebeca

Sep 03, 2025  on Shopify

Funciona muy bien la aplicación y el soporte es excelente

PlusPet Buenos Aires

Sep 03, 2025  on Shopify

Melt Me Candle Co.

Sep 03, 2025  on Shopify

Excellent. Jessica was kind, personable and very knowledgeable. You got a good one !!

Chelsea Market Baskets

Sep 03, 2025  on Shopify

Very robust app with fantastic features for different shipping setup. Support is top notch as well!

Bush to Bowl Limited

Sep 02, 2025  on Shopify

LOTI PANTÓN

Sep 02, 2025  on Shopify

Beauty Elements

Sep 01, 2025  on Shopify

I want to take a moment to highlight the incredible support I received from María. She was patient, professional, and went above and beyond to make sure every issue was resolved. Her guidance was clear, her communication was kind, and she turned what felt like a very complex problem into a smooth solution. If you ever get the chance to work with María, you’ll quickly see that she’s not only highly knowledgeable but also genuinely cares about the success of the merchants she supports. A true asset to the team!

rchery lifestyle

Aug 31, 2025  on Shopify

Children's Health

Aug 29, 2025  on Shopify

The app works great for our needs (a lot of pickup locations), but the support is even better. Jessica went above and beyond to fix my issue and make sure everything was set up the right way, even past what I asked for help for. You can be sure you won't be left in the dark here!

Beautylicious Canada

Aug 28, 2025  on Shopify

very good

Bazar Café Perú

Aug 28, 2025  on Shopify

The best customer experience with Betty when asking for support at late time.

Citrus Blue Healthy Foods

Aug 27, 2025  on Shopify

Stephan was very friendly and helpful. Thank you!

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