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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Kurty’s Cookies

Jul 21, 2024  on Shopify

Great support from Jessica and the whole team! The quick support is the reason I stay with Zapiet.

Savenor's Butchery

Jul 11, 2024  on Shopify

This app is good. It fits our needs for fulfillment rules but definitely has it s own quirks to deal with. Honestly and thankfully, their biggest asset is Jessica. She has been the most proactive, helpful, and insightful support we've had during our sit-build all the way to launch using Zapiet to handle our complicated fulfillment rules. Thank you for being a dedicated professional, Jessica. We appreciate you!

Murder Burger

Jul 09, 2024  on Shopify

Works perfectly and the cx team will go above and beyond to solve any issues. Have had several things needed to be addressed and they were extremely responsive, friendly and helpful. Jessica and Herman are both fantastic.

Trotters

Jul 08, 2024  on Shopify

Jessica was great at upgrading us to the new checkout widget and setting up our account to function and display as we wanted it to. Would highly recommend.

Wilma's Bakery

Jul 04, 2024  on Shopify

We've only had this app installed a few days, but everything seems to be going well! What I'm really leaving 5 stars for is the amazing customer support team - shoutout to Kitty in particular! Responses were quick, clear, and helpful, even when the queries were issues the team hadn't encountered before Kitty was able to help me work through them and make the app useable for our specific needs! Really fab! :)

Kooky Bloom

Jul 02, 2024  on Shopify

I would like to thank Diego from the support team, he walked me through the set up and adjust to suit our needs. so thank you. the apps works great and looks amazing, this really should improve everything..

The Mushroom Guys

Jun 23, 2024  on Shopify

Fantastic application. We have three options available for our online customers, These are; Home delivery if within our delivery radius, Pickup from our store, and postage on selected items. Each require customers to select days and timeslots so we can pick and pack their orders. I have tried other applications but none have worked as well as Zapiet - Pickup and Delivery. Also the integration with Order Printer Pro works well. Customer support is also great as they were able to resolve an issue that arose with the proceed to checkout button being unlocked. This was fixed by the Zapiet support staff in a timely manner. Good work guys!

Raw Rations Pet Food & Wellness

Jun 18, 2024  on Shopify

Their support is excellent! Jessica is a huge asset to this App and is always so friendly and willing to help me. A lot of apps do not play well with Zapiet so that is one thing to know. We use their app for our delivery business and while it's not perfect, it's the best we've found and works consistently.

Battery HQ

Jun 17, 2024  on Shopify

Thank you for sorting out my mess with pick up and Delivery. I was surprised at how easy it was to get help. All should run smoothly now. Thank You Herman.

Allden Woodworks

Jun 15, 2024  on Shopify

Fantastic help form Pavlo! Thanks

JustMary.com

Jun 12, 2024  on Shopify

Excellent APP with amazing Support. Jessica is Top of the top.

Booth Creek Wagyu

Jun 11, 2024  on Shopify

Great support and customization. This app allows us to set everything up quickly and accurately so that we can offer local delivery, pick-up and shipping.

THE HONEYCAKE

Jun 11, 2024  on Shopify

It's easy to use with the great customer service, solving any issue within minutes.

Baked by Steph

Jun 11, 2024  on Shopify

Quick and clear assistance from Jayne, thank you!

Chou Chou Patisserie

Jun 11, 2024  on Shopify

I had some issues with the store pick up setting. However, Diego was a great help and helped to solve this problem.

Goose Island Toronto

Jun 10, 2024  on Shopify

Great tool, A+ support experience. Highly recommended!

Too Sweet Cakes

Jun 09, 2024  on Shopify

Jessica from support chat was AMAZING - we had a couple of major issues causing both our staff and customers a lot of confusion - she was able to solve both in less than an hour while also fixing a couple of our other buggy issues. I could not give her any higher praises!

My Blush Peony

Jun 09, 2024  on Shopify

They always give me more than I asked for, super friendly and help a lot as people and applications. Nice works

Spaceman Self Storage

Jun 06, 2024  on Shopify

Their support is great! Kind folks and always quick with a response

Bulk Natural Foods

Jun 05, 2024  on Shopify

This is the best and most complete app for pickup sales as far as I am aware of and the service is great!

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