Click & Collect App Review: Pros, Cons & Shopify Insights

Customer reviews: Zapiet ‑ Pickup + Delivery

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating

4.9

5

773
4

15
3

2
2
1

10

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

Outstanding customer service with rapid response times.
Comprehensive and intuitive features for managing local deliveries and pickups.
High degree of customization and integration, including with other apps.
User-friendly interface with easy setup and usability.
Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

Occasional bugs and glitches, especially with order dates and notifications.
Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
Integration issues with other Shopify apps causing delays.
Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Tsunami Sport

Nov 25, 2024 on Shopify

Chili

Nov 25, 2024 on Shopify

Support is superb. Application solves my local delivery setup.

Dream Donuts

Nov 25, 2024 on Shopify

amazing

Pastosa Shop Online

Nov 25, 2024 on Shopify

Above and beyond! Love working with Sebastian <3

Drip 2 Door

Nov 24, 2024 on Shopify

He was super helpful and went the extra mile by helping me change the wording of things at checkout!!

MATCHADO / 抹茶堂

Nov 24, 2024 on Shopify

Leo was exremely helpful to solve my problem! Thank you!

Papa Haydn

Nov 24, 2024 on Shopify

The customer support from Zapiet is unmatched. If we're ever having a problem or need help doing something (even adding custom code) they are very quick to respond and always help us solve the problem (even if it's a Shopify problem).

Little Fish Floral

Nov 23, 2024 on Shopify

The support team has been incredibly helpful in working alongside me to resolve my issue.

City Bakers Collective

Nov 22, 2024 on Shopify

very thorough and friendly service from Annggy, very appreciated

Pan Chancho Bakery

Nov 21, 2024 on Shopify

The team was a great help! Anggy was fantastic!

Voyageurs Sourdough

Nov 21, 2024 on Shopify

Great customer support. I'm able to get my problems solved within a short period of time, and it's always been resolved. Highly recommend!

Fille à Flleur

Nov 21, 2024 on Shopify

Very useful and helpful for my business. The live chat support is amazing and always fixes any issues I've had!!

Black Orchid Flowers

Nov 20, 2024 on Shopify

I love the app. Very convenient. The customer service is prompt and knowledgeable. I use for almost 2 years!

The Cupcake Queens

Nov 20, 2024 on Shopify

the issue appears to be resolved a the moment - prompt follow up and support is always 5 star

SOSWEET

Nov 19, 2024 on Shopify

Stephane was very helpful, slove the problem in minutes. Great Job!

LINS-Antwerp

Nov 19, 2024 on Shopify

Great support

The Union Shop

Nov 19, 2024 on Shopify

Great customer service support. Lots of helpful advice and recommendations regarding integration with your store.

Babka ATX

Nov 17, 2024 on Shopify

foodtogether

Nov 16, 2024 on Shopify

Micro Acres OWB

Nov 16, 2024 on Shopify

The app is so easy to use. Better yet, I had an issue, and that is mainly because my offerings are unique; I reached out for support, and Leo was phenomenal with his support. He was very thorough, understanding, and patient and could fix all of my issues fairly fast.