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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,345)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Boichik Bagels

Aug 28, 2024  on Shopify

Shop Cap-it

Aug 27, 2024  on Shopify

Support from Jeanette was great! She was pleasant, clear and very knowledgable with the app setup. Thanks

Dinner Dispatch

Aug 26, 2024  on Shopify

I really appreciate the customer service with this app. There were some hiccups in getting the app installed, and the Zapiet team was very responsive and helpful in getting everything working smoothly.

The Orchard

Aug 25, 2024  on Shopify

Zapiet is great, and Herman is an amazing person who was able to respond to my needs as well as implement a solution in a matter of minutes. I love working with Zapiet, and encourage the use by any store doing local delivery with Shopify.

PlusPet Rosario

Aug 24, 2024  on Shopify

DeliverMyPetFood

Aug 22, 2024  on Shopify

Chat support was fantastic! I was shocked and how well it went. Jessica did a great job of figuring out what help I needed and got it done! I usually do not enjoy using chat's as other companies chats tend to go in circles, but this was a GREAT experience! Thank You!

Myosotis Boutique Fleuriste Puylaurens

Aug 21, 2024  on Shopify

Service centre d'aide, rapide et efficace.

Petit Moi

Aug 20, 2024  on Shopify

Amazing service. very polite!

Solabee Flowers & Botanicals

Aug 19, 2024  on Shopify

Simply Decadent

Aug 19, 2024  on Shopify

Chit Chats BC Supplies Store

Aug 14, 2024  on Shopify

Jessica, who is a Merchant Support Specialist with Zapiet, was absolutely incredible and very prompt in addressing an issue that we couldn't resolved ourselves. Kudos!

Comeme

Aug 14, 2024  on Shopify

El soporte fue muy rápido y resolvieron mi problema eficazmente

The Flower Market on 7th

Aug 14, 2024  on Shopify

Very helpful and was kind!

Jim's Malaysia

Aug 14, 2024  on Shopify

solve my problem successfully

Shady Brook Farm

Aug 13, 2024  on Shopify

Jeanette was super helpful in showing me how to set up a location properly. The app is great...been using it for a long time!

durstexpress.ch

Aug 12, 2024  on Shopify

Super App, Super Support

Point S 香港

Aug 11, 2024  on Shopify

Would recommend! Krystabel was super efficient in helping out our issues!

FLOWERFUL

Aug 09, 2024  on Shopify

I have been using the Zapiet app for my business for 5+ years. Whenever I have a question, they are there. The response is quick and the help is impeccable. Pavlo and the team helped me with my latest query. 5 stars all day.

FreshBox Organic Delivery

Aug 08, 2024  on Shopify

Excellent, resolved the issue and had us back up and running in no time.

Dark Woods Coffee

Aug 05, 2024  on Shopify

great service

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