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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Luekens Wine & Spirits

May 22, 2025  on Shopify

Ran into some issues when first installing and setting up this up (likely caused by us not the software), but between their AI Chat and quick live merchant support specialist, Jayne, we were back up and running quickly. Although could use some improvements with bulk edits and changes, Zapeit P&D has a ton of features and excited to get setup completed and start using it on our new site.

Così Catering and Group Orders

May 21, 2025  on Shopify

Pretty Bites

May 21, 2025  on Shopify

This app is so essential to my business and it fulfils its purpose to the max. The customer service is AMAZING whenever we have a quick question or a tech issue, Betty and the team are straight on it, willing to help and always able to resolve our queries. Would absolutely recommend Zapiet for delivery, pickup and shipping management.

Moss Flower Shop

May 15, 2025  on Shopify

Jessica with Zapiet was amazing- helped solve a store issue that caused lost revenue and spent extra time with us on chat to ensure everything was working properly. Thank you so much.

Koekela

May 15, 2025  on Shopify

This app is absolutely fantastic! It supports us in so many ways, especially with tasks that aren’t possible through native Shopify features. The support team is also outstanding. A special thanks to Betty for going above and beyond with her assistance and follow-up. Truly exceptional!

CorLiving Clearance

May 14, 2025  on Shopify

Great experience with Zapiet! We rely on their app for order statuses, and when it briefly stalled, their team quickly resolved it. Highly recommend their reliable service!

Pops Corn

May 14, 2025  on Shopify

Fantastic support, thank you so much!

Casa Laundry

May 13, 2025  on Shopify

I cannot find enough words, Angelo from Zapiet spent almost 3, 4 hours with me on the chat trying to help me out configure some complicated issues for my business needs. He successfully and patiently helped me out configure the app to the best he could. Thank you soooo much to Zapiet, and I recommend this app for any business need pickup and delivery.

Evans Flowers

May 13, 2025  on Shopify

Stephane did a great job. He got me out of a bind.

Green Lane

May 09, 2025  on Shopify

App could use some work but customer service was great

THE SCARLET FLOWER

May 09, 2025  on Shopify

it's really perfect, am so happy

The Ivy Florist & Gift Shoppe

May 07, 2025  on Shopify

Their customer service was amazing and helped me get our store back on track!

Little Summit Studio

May 07, 2025  on Shopify

Awesome support! Helped me a lot

Galactic Fireworks

May 06, 2025  on Shopify

Wonderful app, wouldn't be without it. Great support team too!

Dandelion Floral

May 06, 2025  on Shopify

Zapiet has had great customer service so far, and has been able to quickly customize text here and there and make sure the app is functioning correctly. Easy to set up and happy so far - no more deliveries outside our delivery radius!

Zurchers

May 05, 2025  on Shopify

Zapiet has top support, Jeanette was amazing!

Miugi Flowers

May 02, 2025  on Shopify

Pumpkin Stack

May 02, 2025  on Shopify

This app solved my local shipping challenge. Easy to work with and great support from their team

French Village Bakery

May 01, 2025  on Shopify

BYPATRI Bakehouse

May 01, 2025  on Shopify

The customer support is the best Ive ever seen. Angelo help me with my issues with the check out and he validate that everything was working as expected. Thanks again!

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