Click & Collect App Review: Pros, Cons & Shopify Insights

Customer reviews: Zapiet ‑ Pickup + Delivery

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating

4.9

5

773
4

15
3

2
2
1

10

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

Outstanding customer service with rapid response times.
Comprehensive and intuitive features for managing local deliveries and pickups.
High degree of customization and integration, including with other apps.
User-friendly interface with easy setup and usability.
Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

Occasional bugs and glitches, especially with order dates and notifications.
Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
Integration issues with other Shopify apps causing delays.
Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

The Flower Prince

Aug 01, 2025 on Shopify

I was really struggling with a few issues in the Zapiet app, but Jessica came to the rescue! Her customer service was outstanding. She was incredibly patient and resolved all my problems really fast. I'm so relieved and impressed by her efficiency and helpfulness."

AÍMER Singapore

Aug 01, 2025 on Shopify

感谢客服Rutvik的协助。

Kick On

Jul 31, 2025 on Shopify

App has been really great so far. Saved me hours of integration and middleware builds. Support was quick, very helpful, and solved my issue within a few minutes.

BalloonHK 氣球專門店

Jul 30, 2025 on Shopify

Muiz is really Helpful and high efficient. Fixed our problems so quickly.

Mariams Flowers

Jul 30, 2025 on Shopify

Jessica was very helpful. Solved the problem fast

Flowers Valley Shop

Jul 30, 2025 on Shopify

Great app. And for me the most important features are blackout dates and different preparation times - none of the other similar apps give those

Mission Mills Bakery

Jul 30, 2025 on Shopify

Exceptional technical support! I am using Shopify (Grow) with Zapiet - Pickup + Deliver and another 3rd party app. When I experienced some integration issues Zapiet technical support was there for me. I spoke with two tech support representatives from Zapiet, Pavlo and Nandita, and both provided the best support I have received in a very long time. They resolved all of my issues and left me extremely satisfied. Thank you! Edward - Mission Mills Bakery.

Champs Cafe

Jul 30, 2025 on Shopify

We had an issue with our Shopify store, and Nandita went above and beyond to help us resolve it. She was fast, knowledgeable, and incredibly patient, walking us through each step and even helping us understand how to avoid similar issues in the future.

Aphorial

Jul 29, 2025 on Shopify

good interface, good support team easy to set up, only took me a few hours to get everything (and it's a lot) all working correctly

perufioul

Jul 29, 2025 on Shopify

The Brookie Jar

Jul 28, 2025 on Shopify

DTF Printing NY

Jul 28, 2025 on Shopify

Very helpful and sweet. If it means anything, I tried using chat gpt to help me figure it out and I only made things worse meanwhile Valentina did it for me in two seconds! : D

Paris Baguette Canary Wharf

Jul 28, 2025 on Shopify

Artisan Bakery London

Jul 27, 2025 on Shopify

Very versatile app, and awesome support!

Blume Ruhm Flower Shop Honolulu

Jul 26, 2025 on Shopify

Laura from Zapiet. ID: 215470024359209, is the bees' knees! I'm extremely grateful for her quick and friendly responses (and over the weekend to boot)! It was a quick fix once I finally decided to reach out to support. Lesson learned: Save myself hours of code tinkering, and widget fiddling and head straight to Zapiet support if I can't resolve an issue. Thank you Laura and Zapiet Support Team! You guys rock like Ozzie!

CALIBABE OFFICIAL

Jul 25, 2025 on Shopify

helped with everything that i needed

Blush Blooms

Jul 25, 2025 on Shopify

Great support from Leo at Zapiet!

MasVital

Jul 25, 2025 on Shopify

Excelente y oportuno soporte, y nos encanta que sea en Español. Jeanette es muy empática y muy clara en su asesoría. GRACIAS!!!

Warran Glen Garden Centre & Cafe

Jul 25, 2025 on Shopify

Sense of Taste

Jul 24, 2025 on Shopify

Brian was such a great help. He go above and beyond to assist us.