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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,345)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Fungi Akuafo Inc

Dec 02, 2024  on Shopify

Support is great. This gives our customers the option to pickup or have their order shipped. Makes our handling of orders easier!

ScottCakes

Dec 01, 2024  on Shopify

Excellent customer service! I integrate the shipping date selector on my site and it is a great feature!

SeaSweet Patisserie

Dec 01, 2024  on Shopify

Bloom Ranch

Dec 01, 2024  on Shopify

All support staff is incredibly helpful, especially Stephane! Zapiet has helped resolve so many issues that we've had with other apps!

Duckys Office Furniture

Nov 29, 2024  on Shopify

Spectacular, really listenened and got me through my issues. Friendly and knowledgable. Kristine will get you back up and running!

Bloom de Fleur

Nov 28, 2024  on Shopify

The single most important app for our store!

More Than Cheese

Nov 26, 2024  on Shopify

Angelo is incredibly helpful - he was able to figure out an issue for me and solve it quickly. Zapiet is an awesome pick up & delivery app!

Despaña Brand Foods

Nov 26, 2024  on Shopify

We were very happy with the installation of Zapiet within our store. It helped us establish a new pickup option. However, an issue arose stemming from the app that harmed the checkout experience. Their support team kicked in, and Sandy did an excellent job not only mending the situation, but enhancing the checkout experience along the way. I would recommend this app for those looking to instal a new pickup + delivery solution that has very streamlined support.

Goodies Jamaican Patties

Nov 26, 2024  on Shopify

Klaudia was awesome. Fixed my issue in super fast time and gave me a rundown of what she did to fix it.

Candy Catchers

Nov 25, 2024  on Shopify

Tsunami Sport

Nov 25, 2024  on Shopify

Chili

Nov 25, 2024  on Shopify

Support is superb. Application solves my local delivery setup.

Dream Donuts

Nov 25, 2024  on Shopify

amazing

Pastosa Shop Online

Nov 25, 2024  on Shopify

Above and beyond! Love working with Sebastian <3

Drip 2 Door

Nov 24, 2024  on Shopify

He was super helpful and went the extra mile by helping me change the wording of things at checkout!!

MATCHADO / 抹茶堂

Nov 24, 2024  on Shopify

Leo was exremely helpful to solve my problem! Thank you!

Papa Haydn

Nov 24, 2024  on Shopify

The customer support from Zapiet is unmatched. If we're ever having a problem or need help doing something (even adding custom code) they are very quick to respond and always help us solve the problem (even if it's a Shopify problem).

Little Fish Floral

Nov 23, 2024  on Shopify

The support team has been incredibly helpful in working alongside me to resolve my issue.

City Bakers Collective

Nov 22, 2024  on Shopify

very thorough and friendly service from Annggy, very appreciated

Pan Chancho Bakery

Nov 21, 2024  on Shopify

The team was a great help! Anggy was fantastic!

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