Reviews: Zapiet ‑ Pickup + Delivery

Customer reviews: Zapiet ‑ Pickup + Delivery

Reviews (1,772)

Overall rating

4.8

5

350
4

7
3

2
2
1

7

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

Outstanding customer service with rapid response times.
Comprehensive and intuitive features for managing local deliveries and pickups.
High degree of customization and integration, including with other apps.
User-friendly interface with easy setup and usability.
Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

Occasional bugs and glitches, especially with order dates and notifications.
Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
Integration issues with other Shopify apps causing delays.
Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Tiny Croissanterie

May 30, 2024 on Shopify

Mill Street Brewery

May 30, 2024 on Shopify

Cartems Donuts

Apr 30, 2024 on Shopify

Jessica was beyond fantastic and took care of everything as best she could. She did such a wonderful job looking into any and all the options. I am very happy with her level of service and professionalism. She deserves acknowledgement and a raise!

ZAK THE BAKER

Apr 30, 2024 on Shopify

Without a doubt, the best, most helpful and most thoughtful customer service experience I have had in a very long time. This team is GREAT!

Jardins sur Pérolles

Apr 29, 2024 on Shopify

Excellent app and especially excellent customer service! Thank you Jessica!

Ephesus Natural Care

Apr 29, 2024 on Shopify

Great Support service, perfect app

Prizefighter Bottle Shop

Apr 25, 2024 on Shopify

I have only been using it for about 1 week but it's been seamless and tech support was very helpful.

TAGG Shop

Apr 25, 2024 on Shopify

Just started using this as we are building out a site and support and tutorials have been OUTSTANDING!!

Grow Wild

Apr 25, 2024 on Shopify

Muscovy Coffee Roasters

Apr 23, 2024 on Shopify

Maria fixed my issue very quickly and made sure everything was resolved!

Mosshammer

Apr 22, 2024 on Shopify

Jeanette und das gesamte Team ist unglaublich hilfsbereit und helfen einen immer und überall. Selbst wenn mal etwas komplizierter ist, suchen sie nach einer individuellen Lösung und haben so unseren Onlineshop auf ein neues Niveau gehoben! Danke!

Prosper Pantry

Apr 21, 2024 on Shopify

Pavlo was so helpful. He was prompt in his responses and really helped me see what I needed to resolve my issues. Highly recommend.

Hilo Design Center

Apr 17, 2024 on Shopify

The support for this app has been amazing!! Any issue we have had (which have been small and not often) has been fixed quickly and with minimal effort. Our operation depends on Zapiet.

King Street Meat Co

Apr 11, 2024 on Shopify

Set up was intuitative and the small issue I had was fixed very quickly by Klaudia on the support team. Would definitely recommend to anyone!

Cheesy Eddie's

Apr 09, 2024 on Shopify

Very helpful with setting a time for pick up & delivery as options

Odd Muse

Apr 09, 2024 on Shopify

Jessica was amazing, super patient and friendly but also professional. Loved working with her and will definitely do it again. She resolved our issue so quickly and was able to tell us exactly what was causing it! Thanks again Jessica!

Tinker Coffee Wholesale

Apr 08, 2024 on Shopify

Excellent support! Very responsive and has solved every issue we've had and even fixed some things that our main web developers would not address.

sosoutils

Apr 05, 2024 on Shopify

the best service on all the apps on this platform. I have been a client on this app since 2 years now and it works very well and the after sale service is best in class. answer in couple on minutes and fixes any problem you might have.

Schaumgold Schokokuss Manufaktur

Apr 04, 2024 on Shopify

Great app! Great support! Love it!

Heirloom LA

Apr 04, 2024 on Shopify

The app is fairly easy to use and the support team is very helpful!