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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

Reviews (1,772)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Jim's Malaysia

Aug 14, 2024  on Shopify

solve my problem successfully

Shady Brook Farm

Aug 13, 2024  on Shopify

Jeanette was super helpful in showing me how to set up a location properly. The app is great...been using it for a long time!

durstexpress.ch

Aug 12, 2024  on Shopify

Super App, Super Support

Point S 香港

Aug 11, 2024  on Shopify

Would recommend! Krystabel was super efficient in helping out our issues!

FLOWERFUL

Aug 09, 2024  on Shopify

I have been using the Zapiet app for my business for 5+ years. Whenever I have a question, they are there. The response is quick and the help is impeccable. Pavlo and the team helped me with my latest query. 5 stars all day.

FreshBox Organic Delivery

Aug 08, 2024  on Shopify

Excellent, resolved the issue and had us back up and running in no time.

Dark Woods Coffee

Aug 05, 2024  on Shopify

great service

Pies & Provisions

Aug 04, 2024  on Shopify

Very helpful, made good suggestions, and quick response time! Thanks!

Nutrishop Sarasota

Aug 04, 2024  on Shopify

The app is outstanding and can help small businesses expand their market. I highly recommend this app to any small business owner.

Blume Haus Fine Flowers

Aug 04, 2024  on Shopify

Jeanette with tech support was absolutely excellent. We love the app, AND their tech support. We've been with them for a while, and it keeps getting better and better. - We're a flower shop in the San Antonio area.

JFC Online QLD

Aug 03, 2024  on Shopify

Thank you for all your support. It is very helpful that I get an immediate reply when I contact you.

Hudson Grace

Jul 31, 2024  on Shopify

JJ's Flower Shop

Jul 31, 2024  on Shopify

Chat is very helpful! Shoutout to Diego!

Laos To Your House, Inc.

Jul 28, 2024  on Shopify

Fantastic customer support experience! Customer support was very response and stuck with me until resolution. Thank you!!

Crescent Yum Cha

Jul 27, 2024  on Shopify

This app is sensational! Honestly people I am a complete novice and know nothing and websites and this app has allowed me to provide shipping rates and set shipping delivery schedules across more than 7 different locations across 4 states in Australia in a matter of hours, all with different lead times, it is AMAZING! Beyond the capabilities of the app, the customer service level is seriously out of this world! I have never had someone be so patient with me, whilst I am being so stupid fumbling around, and get me looking like I am a genius! The customer service rep knows who I am talking about, she was an absolute gem. Don't waste your time people, this app is the BEST!

BSG Auto Glass SA

Jul 25, 2024  on Shopify

Great support!

Dunns Bakery

Jul 22, 2024  on Shopify

Their customer support team is very attentive and helpful. Maria was so patient with me whilst we worked through a problem together.

Kurty’s Cookies

Jul 21, 2024  on Shopify

Great support from Jessica and the whole team! The quick support is the reason I stay with Zapiet.

Savenor's Butchery

Jul 11, 2024  on Shopify

This app is good. It fits our needs for fulfillment rules but definitely has it s own quirks to deal with. Honestly and thankfully, their biggest asset is Jessica. She has been the most proactive, helpful, and insightful support we've had during our sit-build all the way to launch using Zapiet to handle our complicated fulfillment rules. Thank you for being a dedicated professional, Jessica. We appreciate you!

Murder Burger

Jul 09, 2024  on Shopify

Works perfectly and the cx team will go above and beyond to solve any issues. Have had several things needed to be addressed and they were extremely responsive, friendly and helpful. Jessica and Herman are both fantastic.

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