Reviews: Zapiet ‑ Pickup + Delivery

Name: Zapiet ‑ Pickup + Delivery
Brand: Zapiet
SKU: shopify-click-and-collect-app-by-zapiet
Rating: 4.8 (1772 reviews)

Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

Reviews (1,772)

Overall rating

4.8

5

350
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7
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What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

Outstanding customer service with rapid response times.
Comprehensive and intuitive features for managing local deliveries and pickups.
High degree of customization and integration, including with other apps.
User-friendly interface with easy setup and usability.
Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

Occasional bugs and glitches, especially with order dates and notifications.
Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
Integration issues with other Shopify apps causing delays.
Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

HVAC Home Supply

Sep 10, 2024 on Shopify

Jessica with Zapiet is one of the best support agents/experiences I've ever had. We have a lot of apps that we use with Shopify and every time I need help I email and immediately get a response and she even makes updates for me which is super helpful when we're moving quickly and time is limited. The solution is super flexible and has worked perfectly for our complex shipping and delivery needs. I HIGHLY recommend using this app.

The Grainery Greenhouse

Sep 04, 2024 on Shopify

Quick Response to Any Issues. Easy to Use.

Design 4 print

Sep 04, 2024 on Shopify

Have you ever contacted any of the suport team ask for Laura who is great!

Forest & Flour

Sep 03, 2024 on Shopify

We've had some trouble at times but customer support has been really responsive and helpful in fixing things. I talked to Stephane for a while this morning and they were very patient and detailed with instructions to help fix an ordering issue we were running into.

The Capitol Kempinski Hotel Singapore

Sep 03, 2024 on Shopify

Very prompt and helpful - Thank you Klaudia

Black Rock Vape | Austin's THCa Destination

Aug 31, 2024 on Shopify

Love the app, super easy to use and Krystabel helped me so much with API and dashboard issues, resolved my problem quickly and kept our customers happy :)

Blossom Moments

Aug 29, 2024 on Shopify

Thank you for your support!

Boichik Bagels

Aug 28, 2024 on Shopify

Shop Cap-it

Aug 27, 2024 on Shopify

Support from Jeanette was great! She was pleasant, clear and very knowledgable with the app setup. Thanks

Dinner Dispatch

Aug 26, 2024 on Shopify

I really appreciate the customer service with this app. There were some hiccups in getting the app installed, and the Zapiet team was very responsive and helpful in getting everything working smoothly.

The Orchard

Aug 25, 2024 on Shopify

Zapiet is great, and Herman is an amazing person who was able to respond to my needs as well as implement a solution in a matter of minutes. I love working with Zapiet, and encourage the use by any store doing local delivery with Shopify.

PlusPet Rosario

Aug 24, 2024 on Shopify

DeliverMyPetFood

Aug 22, 2024 on Shopify

Chat support was fantastic! I was shocked and how well it went. Jessica did a great job of figuring out what help I needed and got it done! I usually do not enjoy using chat's as other companies chats tend to go in circles, but this was a GREAT experience! Thank You!

Myosotis Boutique Fleuriste Puylaurens

Aug 21, 2024 on Shopify

Service centre d'aide, rapide et efficace.

Petit Moi

Aug 20, 2024 on Shopify

Amazing service. very polite!

Solabee Flowers & Botanicals

Aug 19, 2024 on Shopify

Simply Decadent

Aug 19, 2024 on Shopify

Chit Chats BC Supplies Store

Aug 14, 2024 on Shopify

Jessica, who is a Merchant Support Specialist with Zapiet, was absolutely incredible and very prompt in addressing an issue that we couldn't resolved ourselves. Kudos!

Comeme

Aug 14, 2024 on Shopify

El soporte fue muy rápido y resolvieron mi problema eficazmente

The Flower Market on 7th

Aug 14, 2024 on Shopify

Very helpful and was kind!